Fandango

My sister visited from England and tried to purchase 2 tickets for Snatched on her MasterCard. The transaction failed, so I then proceeded to purchase them with my debit card. That went through fine. The next day my sister checked her account to find they had taken $21.50 from her account. We have tried numerous times to sort this out and get a refund. Have even sent screenshot of the transaction to a Robi Antonio who works for Regal and is supposedly dealing with this matter. I was told by him to stop being dramatic and after 7 days of sending proof that the transaction took place still have not heard back, which means a fourth phone call and waiting at least 40 mins to get to speak to someone again! While it's only $21.50 it's the damn principal that they think it's ok to take money off people and give them nothing. Absolute terrible customer service.

I purchased 5 tickets online with the wrong date. I purchased the ticket for the same day and had only 15 minutes prior to show time. I totally realize that this was my fault. I called Fandango immediately. I was place on hold for over an hour and never spoke with a customer service rep. I eventually disconnected from the call and I've lost $62. It would have been good customer service if someone from the company could have simply answered the phone and exchanged the tickets for another day. Is this company legit? I will never use them again and will spread the word. They have to do better with the respond time.

My sweet old Grandmother bought me a 25$ gift card for fandango during Christmas.
After many attempts to use it, I see a message popping up that says if the card starts with a '6006 please redeem in theater'. I was a but worried but went anyway, and it didn't work. They turned me away after saying that the theater cannot deal with fandango gift cards.

I'm not sure what is up with the company but this is wrong. Taking money for absolutely nothing, then wasting my time and Grandma's good will is offensive. I'm never dealing with this site again, and will tell all I know to not deal with it as well.

Someone over there should be ashamed, and I hope the company fails without ruining any employees lives.
TLDR; Fandango will take your money and give you nothing but frustration and extra charges. Absolute garbage company that isn't necessary but makes the experience actively worse. Shame

My husband was given 2 gift cards for blood donation for Fandango … what a joke! We followed the instructions on the card and the promo code was accepted. However, when we received our Amex charge listing, the amount was not included. I went thru the Fandango chat room to question this, and was told the promotion wasn't accepted even though their online transaction said otherwise. No help or assistance or compensation was offered…just "too bad, so sad" reply.
The worst of it is that when we went to the theater to see the acedemy award winning pic of the year, the theater was mostly empty. We could have sat almost anywhere, without the Fandango hassle, or service fees. Lesson learned.

For two Christmas's I've been given a fandango "E" gift card. Their website is so convoluted, it doesn't even recognize "Dallas Tx Star Wars" as existing. Website tries to force you to sign up for VIP and gods knows what else. I've never even been able to get to the point of entering the gift card number, which is hellaciously long by the way (19 numbers) designed to make mistakes easy, giving them an excuse to void or 'error' it out? I feel bad for the relatives that spent money on this for me.

I will use any means necessary to avoid using this company, and everyone who has a bad experience should tell the venue how much you hate Fandango. I bought some movie tickets from them a month ago but picked the wrong time, and I didn't notice until the day after the movie. I called and waited on hold for 45 minutes to speak to two robotic policy-drones who could see that I did not use the $47 worth of tickets but wouldn't do anything to help me out (of course I didn't expect a refund, but something like a $10 credit or something). Are they perhaps owned by that Satanic entity, Ticketmaster?

I strongly advise against ever using Fandango for buying tickets. On two occasions, all due to issues with the application, I got ripped off for a total of about $50. Their customer service is almost non-existent and spent hours on hold just to be treated poorly and refused any compensation. Trust me you're better off buying online directly from the movie theaters as Fandango seems to have become a scam nowadays, which is sad...

Purchased 6 tickets for Midway for Saturday showing (grandchildren and adults) tried to get an exchange (everyone couldn't make-had to switch to Sunday; waited for 45 min for agent to assist in change... NEVER happened. Tried live chatting--same thing: 45 min. Wait... nothing. Went to theater on Sunday with printed tickets-would not honor because they were AMC and would not recognize Fandango... out $80... Don't use these guys! If you do- Be CAREFUL... terrible service. Next time, believe I'll go with AMC!

I have emailed customer support multiple times because I rented a movie and the file wouldn't play. I'm an IT professional, so I know my system was working fine and would play other movies. They never responded, all automated responses that kept telling me they are overwhelmed and apologize for not responding... for over 2 weeks! I will never give them any more of my money and I hope you don't either. This is ridiculous. I wish I could give zero stars.

THey get ZERO stars... horrible customer service. I have been an avid movie goer for 50 years and this is the first time and last time I will ever use the ticketing service of FANDANGO... printed out their tickets and box office said they weren't good... had to go to car to retrieve phone to find email to find ticket to them go back into theatre... missed the first 15 minutes screwing around with this... and when I contacted FANDANGO the $#*! on the phone could have cared less... never again... no even an I'm sorry for your inconvenience. He suggested that I didn't know how to buy a ticket... anywho,,, their customer service department doesn't exist so don't stay on line with them... (funny enough it said the wait would be 3.2 minutes and it was 10.7 minutes!)... never again.

I was given two packs of three fandango gift cards. Two of them didn't even work, which doesn't make sense because other cards in the pack worked. I also purchase two tickets to "The Jungle Book" and I was never sent an email conformation or receipt of the purchase. I didn't figure this out until driving 30 minutes to the movie theater and it completely ruined my date. A couple days later I called Fandango's customer service department and the lady I talked to denied me a refund and couldn't have cared less about the terrible experience I had with Fandango.
Needless to say I am never going to use Fandango again and strongly suggest to use other means of purchasing tickets in advance or online.

Bought 4 tickets, called before showtime for refund, was told 'system is down, will put note in account& you will be contacted within 48 hrs... still waiting 5 days later. Called customer service 4 times after finally getting thru was on hold 50+ minutes with no resolution. Was told to submit 'proof' via email - screenshot of call to fandango before showtime - because no evidence of my original call. Try to email proof & keep getting error on fandango end. Soooo now I'm told to fax the proof, which I did, but have not received any communication from fandango. Fandango is a joke. They made the initial error, now over had to waste 4+ hours of my time to get a refund. Will never use again. And from the other reviews I've read this is the norm for fandango.

Most businesses try to keep customers happy. Not Fandango! It's owned by Comcast, btw, but operates independently. While Comcast is a huge company and not the best at customer service, Fandango doesn't give a ****. I earned a couple of movie passes issued during COVID when movie theatres were closed. They expired before they re-opened. You'd think they would extend the vouchers? No way! Tried a couple of times and they just slam the door in your face! Don't use them to buy anything- go directly to the movie theatre website or whomever the vendor is.

If there is a zero star I will give that. We are not able to use the movie ticket that are booked through Fandango due to age restriction. We contacted Fandango before movie starts but the line was so busy and we were not able to reach them. We got a call back after movie starts and they said that they will not be able to refund as movie has already started. Their customer service totally sucks! Don't ever book your tickets with Fandango

I purchased tickets for myself and 2 grandkids. I didn't realize I hit the wrong day. When I checked my email the following day, we had missed the movie we intended to see. I contacted on-line customer service which took over 30 min for someone to send me a message they were finally there, then refused to let us see the movie or give me my money back. Things like this should be illegal. They got my money and we received nothing. It was an honest mistake and I could not afford to purchase more tickets. I'm a senior in a tight fixed income, which I explained to them, but they simply didn't care. I will NEVER use Fandango again and I hope they are forced out of business.