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I dont trust this company. I was unable to cancel my subscription and was billed for items I was told I would not receive. I called to cancel after getting a repeated error message trying to cancel online. I was told that my card was already charged but since Im the one who initiated the cancellation they could only stop my order from being shipped and because the card was already charged theres nothing they could do. I had to call me credit card company for a chargeback. Not ethical in their business.
I will never use Fandango again. I purchased tickets via PAYPAL (my ONLY saving grace was PayPal dispute). We arrived at the movie 10 minutes before the movie was to begin and my ticket code came back as expired even though that date and time were correct on the same code. We had to pay cash at the window to see the movie ($45 for two people now)
Then starts the runaround! I was not entitled to a refund because we had paid cash at the window. I did submit documents as requested by their Customer Support department and always got the same answer: Your case is being closed because you failed to respond within 48 hours.
I literally responded within MINUTES of each and every request. Then, they went back to the original excuse that they couldn't refund me because we paid cash at the ticket window. I literally send 10+ emails in response and all repeated the same:
CASE BEING CLOSED FOR FAILURE TO RESPOND
WE DID NOT RECEIVE YOUR RESPONSE (which they were responding to)
CANNOT PROCESS REFUND WITHOUT CREDIT CARD RECEIPT OF ADDITIONAL PURCHASE
This company is a real piece of work. I will never use them again! PayPal refunded my money. I am SO glad I used them for the original purchase. The claim went undisputed by Fandango.
Tip for consumers:
DO NOT USE FANDANGO. They are grossly immoral and incompetent. They will respond to your email with: Sorry, we did not receive your response. Ummmmm......AVOID AT ALL COSTS. See reviews. I didn't check until it was too late.
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Hi Julia,
Thanks for your review. I'm really sorry to hear that you haven't had a 5-star experience with graze.
I'd like to assure you that we would never expect a grazer to pay for a box that we haven't sent. We don't offer telephone support so I apologize if there's been any sort of confusion around this - if you could let us know which number you called which you believed to be graze customer service, we'd really like to take a look into this, as it's concerning to know there might be some false information out there.
You can reach our customer service by email, directly at hi@graze.com - one of our team members will be very happy to look into what's happened here and help you out.
Thank you in advance, and we'll look forward to hearing from you.