Betty B.

Don't buy online unless you are ABSOLUTELY sure you will not return them if you don't live near one of their stores. And trying to find out where their stores are is a total nightmare! I thought I would be able to, as surely there would be a Naturalizer store close, but no, there are none! Will have to pay $15 shipping for an $80 pair of boots. Very unhappy.

Terrible customer service. Tried to cancel a movie ticket and only way is "chat", but was in "queue" for over 45 minutes both times I tried, when the "average wait time" shown was never more than 10. I never was able to get in touch with someone prior to the movie. Will never use again! Wish I had checked reviews prior to use. Lesson learned!