Shauna, try Ken's suggestion. After years as a loyal customer & "Fan" of Fandango, I had an issue that should have been easily resolved. When I finally spoke to a live CSR, the response & subsequent email were robotic & useless. I now buy gift cards from the theatres & save my $$ and time. Good luck to you, though!

Get a refund and buy direct from theater. Do not use this site. I'm It is garbage.

If it's 2 or more hours before the show starts you can get a refund or call & ask to have them exchanged for the correct theater. If you call them & before you ask any questions, ask for their name and names of anyone your transferred to, write it down along with the date & time you called. If I were doing this I'd ask for a refund & then repurchase the tickets for the correct theater. It might make things LESS confusing & at least you'll get your money back no matter what you decide to do. When your finished please don't forget to post your experience with them.

Yes I'd love to hear your experience after trying Ken C's suggestion. And I hope he is right.