Jessica L.

Bought 4 tickets, called before showtime for refund, was told 'system is down, will put note in account& you will be contacted within 48 hrs... still waiting 5 days later. Called customer service 4 times after finally getting thru was on hold 50+ minutes with no resolution. Was told to submit 'proof' via email - screenshot of call to fandango before showtime - because no evidence of my original call. Try to email proof & keep getting error on fandango end. Soooo now I'm told to fax the proof, which I did, but have not received any communication from fandango. Fandango is a joke. They made the initial error, now over had to waste 4+ hours of my time to get a refund. Will never use again. And from the other reviews I've read this is the norm for fandango.