Maxine S.

My sister visited from England and tried to purchase 2 tickets for Snatched on her MasterCard. The transaction failed, so I then proceeded to purchase them with my debit card. That went through fine. The next day my sister checked her account to find they had taken $21.50 from her account. We have tried numerous times to sort this out and get a refund. Have even sent screenshot of the transaction to a Robi Antonio who works for Regal and is supposedly dealing with this matter. I was told by him to stop being dramatic and after 7 days of sending proof that the transaction took place still have not heard back, which means a fourth phone call and waiting at least 40 mins to get to speak to someone again! While it's only $21.50 it's the damn principal that they think it's ok to take money off people and give them nothing. Absolute terrible customer service.