Fandango

While purchasing tickets to a movie their website had an error. I ended up getting tickets for the wrong day and time. I contacted their customer service and was told to take a flying leap. Their policy states that if you call them less then 2 hours before the show. Well you lose your money. Oh well if their website was at fault. There is nothing they can do.
WARNING do not use them to buy tickets. This is the worst I have ever been treated. And they stole my money, $30 may not seem a lot but I guess that's what they mean by convienence fee. Horrible horrible company.

Attaching my chat with support for the full story, but i was very very displeased with how my transaction was handled, and not even told if it would be resolved. Chat person left before even asking if I had everything resolved! Absolutely furious, and no guarantee that I will get my money back from something I contacted them before the movie time about. Absolute abysmal service, DO NOT USE!

We have fandango now on our smart tv and I bought a season of an mtv show. To say that the function of this app is trash is an understatement. We have to exit the app completely to watch the next episode because it freezes and then errors out then have to relaunch the app go through the search and type in the entire title of the show because even though I've searched it at least 15 times it's not in a recent search or anything! Will never purchase anything else for them.

I will never use this service again. I had a credit due to a canceled show, tried to use it several times over a few months, kept getting error messages, contacted customer service via phone and online chat, waited for over an hour on both, and they were both incredibly useless and rude. I know people write reviews like this all the time but I can't express in words how truly horrible these people were. Fandango. Will. Rip. You. Off.

If you want to report an issue on their contact customer service web page, you spend time to fill out their poorly designed question form, then you will receive an email like this:
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Then something copied from their Q&A webpage.

You spent another 10 minutes looking for their 866 phone number, spent another 10 minutes talking with an associates on the phone, hoping someone could be reached and discuss the issue. Then you hear the same info repeating on the web page.

It is a you play my way, or you go away company.

Ordered a gift card 9/12/14 with a promise of 5-7 business days and it's still not here. The customer support staff would only tell me it was shipped 9/16/14 and they didn't know where it was. Then suddenly they know it's at UPS... or maybe the post office. And I should keep waiting. They refused to give me a UPS tracking number so I could see if it was at UPS. Then representative hung up on me. They also told me the cards

First at all they make you buy the seat at front to make you use their service. What is this an airline? Why this company obligate you to buy seats at front? What will be next best seats will cost you more?. Most like it no many people were using their service so they came out with this idea of selling seats at front. I also cancel my tickets for personal reasons and this Croaks still charged me their"Convenience fees"Best way to make this Croaks go out of business is "Do not use their business" Take the time and go a day before or early to the box and buy them directly.

I have used Fandango for years and this one time, I accidentally ordered tickets for the wrong day. When I went to the theater on the day intended, I was told that my tickets had expired. So I realized that I had ordered them for the day before. I tried to get the theater to exchange them but since Fandango is a third party, the theater said they could not help me. So I had to purchase some more tickets because my kids were waiting to see the movie. They told me that I would have to contact Fandango directly. Well Fandango did nothing for me. I didn't want my money back but, maybe a credit for some tickets to go another time. I will not be using Fandango anymore. As a matter of fact I have already deleted the app from my phone.

I haven't even been able to get a hold of any customer support. I called last night and waited over 30 minutes before I gave up. Today I tried the live chat and was almost the 400th person in line, with an average wait time of over 30 minutes. What is up with this company? I will never use their site again. I only used it because I got a gift card and even with that I am reluctant. It's like they don't want to deal with anyone but will take your money,

Tried to purchase movie tickets (2) and their site was having problems, wouldn't process our request. We got billed for the tickets anyway and never received, found out from our bank statement. Tried to resolve with Fandango and they said we picked them up which is incorrect. Tried to respond and there is no way via email. You can reply but you get an error message, you have to reply "above and below these lines" which is impossible. Bogus if you ask me, probably purposely set up this way. It's only $20 but it's the principle. Never use again!

Took some time to find a number to speak to a person -- not in my timezone - suggested the cancelation was because of protests in my country... nope - not even close. THEN blamed it on "equipment issues"...

If the theater simply cut the show, say that - don't make up $#*!. Regardless, this impacted plans for four families...