FanaticsReviews 3,945

I purchased four items for my husbands bday his bday is July 9th. I made the purchase July 2nd. I purchased the 2 day shipping for $10. So I should be receiving July 5th. When I tracked it, it says July 7th. The customer reps kept telling me not to worry I would get it on the 5th. The 5th comes and I dont get my package I call them back and they refund my $10 shipping. (Havent gotten my money back yet) tonight I track again it changed from July 7th to July 10th. I call them back and at this point Im over it cuz my husbands bday is July 9th and I wish I just went to the mall. They tell me I have to call fedex and tell them to return the package that they cant do it. Their corporate doesnt answer phones. Called fedex and escalated the issue because it went from July 7th to July 10th with no explanation to why it changed and the fedex supervisor says since fanatics sent the package smart post it could take up to 14 business to arrive. This whole thing got me so heated. Fanatics is clearly a scam

My return is part of an incorrect item compared to the website image, and this was a second return after trying to see if the first half was an isolated item or not. Patricia (Ms Tricia) was an absolute professional and handled my odd return without any hesitation or incorrect method what so ever! She was extremely nice and informed me of every step along the way, even letting me know when she was looking at the site with me to better understand my explanation of the return. She was so awesome, I requested to speak to her supervisor so I could tell him how great she was, concluding with my agreement to fill out this survey stating that fact. Ms Tricia was top notch, and made the unfortunateness of a return absolutely hassle free; I was smiling talking to her. Excellent service!

I contacted customer service about how to exchange a recently ordered shirt. Rosalyn answered each question in a pleasant, knowledgeable manner.
When I started to hang up, she politely stopped me. She wanted to be sure that I understood the return instructions.
Great customer service, and great products.
Thank you Rosalyn. And, thank you Fanatics!

I ordered a Women's Nike Coastal Blue Chicago Sky 2018 Authentic Custom Jersey which the website said would ship in six days. Today is day the fifteenth day since I ordered and I not only do not have my jersey but I also do not have an explanation as to why I don't' have the jersey, or ship date, an estimated ship date or a reason for the delay. I keep being told I will receive an email with information and I do not. I went on the website to see if it is showing as available; it is and it is $35 cheaper than it was when I purchased it. I called again and asked if they could at least give me the sale price if they weren't going to do anything else and was told no, that Fanatics operates hundreds of different sites and that I ordered it from one of their other Fanatic sites. At that point, I asked to cancel the order and was told I can't cancel a custom order. So, who knows if I'll get the jersey before the season out, if i'll get an estimated ship date, if they are even in the process of making the jersey or if I'll get the jersey at all. DO NOT BUY FROM THE NBA Store. I thought I bought this jersey from the NBA Store but I actually bought the jersey from a site that the NBA Store outsourced the operations/warehouse functions to and they are doing a horrible job. Other than people answering the phone in the customer service department at Fanatics, the customer service is non existent.

I should have listened to the reviews... Ordered a few things including 4 custom print nhl shirts. The adult sized items came in fine. The kids versions were a mess. Very, very poor quality decals on shirts were not completely adhering to the shirt and peeling off. Contacted them and was asked to send them back. Needed them for an event so crossed my fingers and hoped for the best. They arrived just in time... but same exact issues. They had actually changed one of the decal on there because it was a problem but that too wasn't put on the shirt completelyt and was peeling. Part of one of the decals had been flipped and was on shirt wrong... and the front logo was also peeling just like the first batch. Called again... after lengthy conversation. I sent pictures and was told again we could return for reprint. Too late now I needed these so not enough time. Gave up and had to keep them. These might make it one or two washes/wears before they fall apart. Will never ever buy from them again.

Ordered a few shirts on 6/12/18 for a birthday party on 6/24/18. If you think that 12 days will be plenty of time you would be wrong. My order was canceled with no update what so ever. No email, call, text, or even smoke signals given. I had to call in days later just to find out that my package wasn't even being shipped. I then replaced my order with customer service rep Clint on Wednesday 6/20/18. We changed my shipping to a two day shipping "free of charge" he said. My order was to be shipped to my office. When Clint refilled my order he put down my office suite # as the street address. He also changed my order from a business to a residential order which changes the delivery time to arrive after the office is closed. It is now 6/26/18, my package has been in town (Pittsburgh) since Friday 6/22/18. Now the only option I have to wait 3 more days to exceed FedEx shipping standers and will finally have the opportunity to go and pick it up in person. This completely eliminates the whole reasons for online shopping. Its funny how willing they are to take your money yet do nothing to help your situation when issues arise. Every comment on here is the same thing over and over again. It is clear that this is an issue that the company has no interest in fixing. SAVE YOUR MONEY. SAVE YOUR TIME. SHOP ANYWHERE ELSE. Whats funny is how right below this box is and "Order ID" section. I don't even know what my order number is because Fanatics refuses to send email updates or verification. Good luck to all who are just like me and didn't read the reviews before placing your order.

I actually order frequently from Fanatics, and from my experience, have had good overall experiences. Good selection of products and decent sales. However, my only complaint is shipping timeframes. At this point in time (June 25,2018), Fanatics uses FedEx to ship and the time the order takes to arrive at my residence is exceptionally long averaging 7-10 days on the quick end.

When ordering from them just give yourself a good time cushion and you should be good.

Hope this helps!

On Saturday, 23 June, I ordered a German National Team Jersey and figured I would pay for 2 day shipping in the amount of 19.00. I didn't listen to countless amount of other reviews that stated that they never received their item(s) in that time span. I just received an email stating the estimated delivery date is Thursday 28 June. How is this 2 day shipping? I have never been dissatisfied with Fanatics until now. I have never had crappy customer service calls and never had an issue with returns. How is it that I pay 19.00 to get this nearly four days after shipment. I checked and it states that Fed Ex still hasn't received the item. At this point it doesn't matter. I will not get it by Tuesday night (2 day shipping). I deal with other businesses and when using the 2 day shipment method I GET IT IN TWO DAYS. I will never waste my hard earned money on shipping with Fanatics again.

I ordered a Bulls baby robe on May 13,2018. It never made it to my house. It was "damaged during shipping", so was returned to sender by the mail carrier. Shipping tracker told me it was received by the sender on May 24,2018 - I still do not have a refund for this item. It has been over a month, all emails are automated saying my refund will be posted in 2 - 7 business days. On June 22 I called and heard "oh the funniest thing, your refund was posted last night at 7:25PM" about the time they responded to my third email asking where my refund was. There is still no refund on my card - I do NOT recommend this company. I ordered this same item from Etsy and it was here in two days. Nba store and Fanatics Retail Group have been a nightmare to deal with.

Can I give 0 stars?! Similar experience as others. My order sat in the Shipping label created status for 8 days then I receive an email that says they received my return and have processed my refund. I never received my order. I did not want a refund; I want the shirts I ordered. Im wondering if Ill actually get this refund that could take 7 days. So basically, they hold onto my money for 2 weeks. No telephone to call. My e-mail was returned with a message saying the e-mail is not monitored. My only option is live chat. I did receive a previous order but it wasnt what I ordered. I ordered a ladies red Angels shirt and received a extra large mens blue Brooklyn Dodgers hat! Not even close. The receipt said the Angels shirt too. I was guessing the warehouse workers might smoke marijuana. To their credit, they did exchange the hat for the right shirt, but after this time, Im probably done with Fanatics.

I ordered a Father's Day gift on June 5 thinking I had plenty of time for it to get to my parents' home in 12 days. After learning from my mom it had never arrived, I called Fanatics to see what was going on. I was told there was a delay in the order (Why hadn't anyone reached out to me before to let me know?) and was given no ETA even after almost 2 weeks. I received an email about an hour after I had called just reiterating the delay, but with no ETA so I responded to the email asking when I should be expecting it-one more week? Two more months? I never heard back so a week later, just called and cancelled my order. I was just given a Ticket # regarding the cancellation in case the return isn't processed within 5 days. I try to steer clear of Amazon whenever I can, but obviously I'll never use Fanatics again.

I bought a soccer jersey on a Friday and the website had a coupon code for free shipping. At check-out page you see the coupon code, but if you don't click on Apply, it won't be effective. So, it's clearly trying to trick you. Anyway... Long story short, I thought I had free-shipping but I actually got charged a 1-day shipping of $15.99. One week later, I decided to click on my shipping email to check where the order was, and it still had 2 more days to go. So, first, I got charged shipping, I paid by accident $15.99, and 8 days later I still don't have the order. Which company charges $15.99 and not deliver next day? We should all stick to Amazon.
My first call to customer service, the lady told me that $15.99 was for 3 days shipping and it took 3 biz days to ship, and she wouldn't refund me. I went back to the email and saw the 1 day shipping, so I called again, the guy said that he could only refund a part of it because I hadn't clicked on the promo-code. NEVER AGAIN. It's not about the money, it's about the principle

3 times now I have placed an order with Fanatics, and all 3 times it sits pending for almost a week until I reach out to inquire about it. They then tell me "there was a problem processing the order on the back end, and you'll receive a refund". I didn't want a refund I wanted what a I ordered. This has caused me not to have a birthday present for someone, a Christmas present, and a Father's day gift for my husband (which was his first Father's Day, having quite a bit of meaning for him).

UPDATE: No, you did not tell me purchasing was blocked. This is what I was told:
"Hello Andrea,

Thank you for choosing us for your favorite sports fan gear. Your business is very important to us.

We can certainly understand the frustration and apologize that you haven't received any notifications regarding the cancellations. We kindly ask that you work with the Fan Protection Team before placing another order to avoid it happening again.

We hope this helps. If you need further assistance, simply respond to this message and we will be glad to help."

This says in the future I should contact them. Aside from that, if there was a problem with my order, don't you think YOU should have reached out to ME?