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Amy G.

Contributor Level

Total Points
80

1 Review by Amy

  • Fanatics

7/3/18

I should have listened to the reviews... Ordered a few things including 4 custom print nhl shirts. The adult sized items came in fine. The kids versions were a mess. Very, very poor quality decals on shirts were not completely adhering to the shirt and peeling off. Contacted them and was asked to send them back. Needed them for an event so crossed my fingers and hoped for the best. They arrived just in time... but same exact issues. They had actually changed one of the decal on there because it was a problem but that too wasn't put on the shirt completelyt and was peeling. Part of one of the decals had been flipped and was on shirt wrong... and the front logo was also peeling just like the first batch. Called again... after lengthy conversation. I sent pictures and was told again we could return for reprint. Too late now I needed these so not enough time. Gave up and had to keep them. These might make it one or two washes/wears before they fall apart. Will never ever buy from them again.

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Nigel P. – Fanatics Rep

Hello Amy, thank you for your feedback! I am very sorry that the product was defective. Our number one concern is customer satisfaction. I have waived the return shipping fee to send back the damaged items. You can return them with the return label to any local post office. For the inconvenience, I have emailed you a discount code to use towards your next purchase. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.

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