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Jacob S.

Contributor Level

Total Points
80

1 Review by Jacob

  • Fanatics

7/10/18

Going on a trip in two weeks. Ordered a two shirts and a hat for the trip. Got the hat and the woman's shirt, but the shirt is the wrong team. The shirt I wanted is sold out now. They supposedly are sending me the men's t-shirt. Wouldnt work with me on getting me another woman's shirt ordered to replace the one the website said wasn't sold out. They need a lot of work done to fix these simple problems.

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Nigel P. – Fanatics Rep

Hello Jacob, thank you for your feedback! I am very sorry that you received the wrong item. Our number one concern is customer satisfaction. The return label fee has been waived. You can send the incorrect item back at any local post office. For the inconvenience, I have emailed you a coupon code to use towards your next purchase. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

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