FanaticsReviews 3,945

The fact that they over-all have a terrible review shows you how their customer service is And what they will do for you. Aka NOTHING.
I think its ridiculous that they dont have an exchange policy. I mean, it is what it is BUT at least have me buy the item back for the same price I got it for.
Called customer service and I was explaining the guy that they need to be clear about their ridiculous rules like NO EXCHANGES. He explained to me that all that information is under the help button which DUH of course, but it doesnt matter. When youre dealing with retail esp that a company is known to sell CLOTHES, customers assume that youre able to exchange sizes and what not. They really need to make it clear when youre about to buy the item that they dont do exchanges. Im not happy that they just assume that you know and everybody reads their rules under the help button.
Never buying from this company again..

I never write reviews but I felt i had to this time. I ordered 2 custom T shirts that are suppose to be gifts For fathers day and they were damaged. The printing was falling off the 1st t-shirt and the 2nd one had cracking on the the printing. The 1st young lady I spoke to was very nice, She said they would replace it. I called again, a man answered and I wanted to ask how long it was going to take replace the items, He sounded like he was bothered cause i didn't know my order number ( there was no receipt in the bags). I'm assuming since they were custom t shirts, they come from a different warehouse. THAT person needs better training. I wasn't being rude, I just wanted to make sure I didn't get my money back, I just wanted the shirts replaced instead cause they are suppose to be fathers day gifts. Wont order from here again. I rather order from Lids, Fans Edge, ect...

I placed an order on June 5,2018 with free shipping in 3 to 7 business days. Counting form June 6th, today would be the day it should ultimately be delivered. It has been in my city since Saturday and FedEx has not delivered it yet. When I called Wednesday and spoke to Sierra, she was pleasant and told me to call if it was not delivered to my professional office by Thursday. Well, it's June 15th and no package. Stewart was belligerent and unhelpful and stated they had until June 18th to deliver the package. What I want to know is; where is my package and why do you use FedEx?

I bought my first item excited that I would have my jersey the week before the world cup, I WAS WRONG
INSTEAD OF MY $50 JERSEY, I GOT A $35 T SHIRT
BLATANLY THE WRONG JERSEY AND NO REPLACEMENT AVAILABLE
THE WORLD CUP ONLY COMES ONCE EVERY FOUR YEARS AND YOU RUINED IT

**EDIT***
In response the the reply below, I was offered a discount on phone, HAVE NOT RECEIVED A CODE. I am in the process of returning for my full refund as this mismatch, which if you look at the reviews IS COMMON BAD PRACTICE.

The WORST quality I have ever experienced. I was order #365-0773-2521 of an Alabama Bryant-Denny 3D stadium for Fathers Day for my husband. First order was lost in shipping. Second time, it came with the top broken off. Third attempt, it was completely faded with the Alabama red being PINK, and the parking lot, trees, and walkway markings on the base non-existent as shown in the advertisement (it was simply solid grey)! When I called, they were sold out and told me I would have to ship it out to them for a REFUND, and the refund would take 7-10 business days on their end to even send to my bank for processing. They would not allow me to simply send pictures to save me the trouble of shipping, nor would they expedite my refund. Terrible quality and customer service!

Ordered a jersey May 1st, they said itd take 2-4 weeks to ship because it was a rookie jersey. Fast forward to June 9th my friend (who ordered the same jersey the same day) got his. I checked mine and it said it hadnt shipped so I called and the system was down so I called again later they said theyd ship it on June 21st but theyd call or email to confirm. Of course they never did so I called the following day and they said theyd ship it in September. I cancelled it and left feeling very angry. Never returning to Fanatics.

I just called Fanatics to one just to see where my return was and to update my financial information to them because I do not if it will effect the process since I lost and have replaced my Debit Card and I wanted to update the new card number if need be or just have piece of mind about it. Upon calling, once again another fanatic issue which happens every other call. And without fail, VERIFICATION ISSUES! This time, the number that I gave the representative was the wrong number. I have not change my number since arriving back into the U.S. from serving five straight years in Germany and have kept the same number even after retiring from the military. I called yesterday and was told the package was in Virgina, was not told anything about the wrong phone number. What is problematic about this is, how are they going to tell me that they are protecting my information, when they have the wrong information to begin with to verify me! They cannot even answer who put it there, how it got there... I mean I am the one looking at all the merchandise I brought from the Umbrella organizations. This is UNBELIEVABLE! This should be criminal, I have no rights and they have all the power to use any information whether it is correct or erroneous and do not even have to prove it to the customer! They just said they didn't know how it got there, like it is no big deal. What is really going on in this country?

After taking two weeks to receive my hat, i opened the box to find that they had sent me the wrong one. To make matters worse, they then informed me that the hat I actually ordered was sold out. I now have to ship back the hat that I didn't order to get my refund with no discount or compensation for their mistake. When I chatted online to discuss it with them, they didn't seem to care that would be taking up my own time to address their mistake (their time is worth more than mine I guess). UPDATE - I never wanted the hat you sent me! Also, you think you are doing me a favor for not charging me for the return of a product you should have never sent me? That should never have been in the discussion and should have been waived as soon as I contacted you. You do not understand customer service at all.

Very unprofessional phone representatives. There on-line verification system is horrible to track orders and returns. The representatives are not knowledgeable, professional, courteous, or let a lone go out of their way to show that they appreciate your business. It is unbelievable they are the top of the market, it seems like a monopoly because only such a poor standards can get away with this and still the only ones you have to go through! When another viable option comes available I am going to ditch this umbrella organization like a bad habit, been WAY to many issues with them! Even will call you back to hang up on you and have hung up on me countless times, CLASSLESS! Product is good, Personnel HORRIBLE!

Burned once again by Fanatics and their horribly slow delivery times. They release playoff apparel and by the time you get them the playoffs are over. This isnt the first time they have burned me on slow shipping, I should have known better. Never again. ***added after fantics.com response***Awesome response fanatics.com to my original post, only thing you failed to mention is I ordered on May 31 and here it is June 10 and I still don't have any of the shirts I ordered. At least own up to your false delivery delivery projections and quit blaming the consumer. Maybe I could pick the correct delivery method if i knew it was going to take half a month to get playoff shirts. Never again! I'm better off buying the bootleg shirts than waiting on your delivery. Playoffs are over, no shirts yet to be seen, already set up return and the shipment hasn't even arrived. Even the parade will be past by the time arrive... just horrible.

I paid extra for 3 business day shipping for an item on May 31 thinking that would ensure the item would be here before the game on June 7. Come to find out it will not arrive until the end of the day on June 9. The Fanatics checkout screen provides various shipping and handling options ("3-7 business days, 3 business days, 2 business days", etc.). When I called customer service, the rep said that instead of paying for 3-day shipping that I had paid for the item "to be shipped within 3 days". Why is that wording not on the checkout screen? If I would have known that the item would take over a week to arrive, I would have shopped somewhere else (or at least not paid extra for expedited shipping).