From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 147th among Jersey sites.
They sent me the wrong jersey twice and they wouldn't exchange it. I had to buy a new ome and return the old one. I had to ship it back on my own dime. The customer service is horrible I had to speak with a manager just to get them to pay for shipping back a second time. What kind of online company doesnt do exchanges? They are a horrible company. Buyers BEWARE.
Hi Julian,
I don't care why you can't do exchanges. Obviously your system is not equipped for an online environment. Every other company I deal with online does exchanges. Fanatics is the worst just close up shop. Look at the negative reviews you get NO ONE likes your company.
I ordered a Texas A&M fitted hat on the 27 of May so excited to have it for the NCAA tournament thinking it would surely be here by the next weekend. But to my shock I received an email fedX telling me I will not receive my hat till the 9th of June two weeks later. I know its probably the cheapest way to ship for them but It still would have been nice to have received it earlier than two weeks
Hello FAN. We truly apologize for the delivery delay of your order. We are working diligently with the appropriate departments to research this issue. However to ensure we provide a resolution within a timely manner please update your review including your order number. Thank you, Darren.
I had ordered a customized jersey and Jasmine and Consuela, via chat, provided such exceptional service, I cant thank them enough!
Hello K. B, thank you for reaching out and we are grateful for the positive feedback! Thanks, Darren.
My representative King was so helpful that GREAT doesnt do it justice. He was beyond helpful & so patient when taking my order & pulled up my previous order to help with sizing & getting my information. I have received emails from other sports companies ( NFL, Scheels) but Im going to be your customer for all my needs. Thanks again King for being such a super amazing person & helping me.
Hello Joan C, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Darren
Well! I'm going to keep it short. I've called customer service numerous times with regards to the Personalized T shirt for my grandsons birthday. I was given incorrect shipping information and it never arrived on time. Which i had to purchase another shirt that you guys shipped overnight. FINE! So! It finally arrived yesterday a week after the fact. And i was still excited for him to get it. I opened it and the T shirt is deformed. It's supposed to be a youth small. It's wide enough to fit me and i wear a small woman. Also very short from length. So, when i called to day and with it i am hoping the last time i have to call your customer service. I s/w a sales rep and she was very nice. But once i was informed i have to wait 5 days for someone in that department to call me. I asked to speak with a supervisor and transferred to Millie. I must say she was short and rude and said that's how it is and said " and that's if i can return be returned. At that point i took a deep breath and said " this will be returned and made good of or refunded if not! And told her to have a nice day. Sadly to say this might be my last order with you guys. Will see how this all turns out. I read other reviews and i see i am not the only one who feels this way. Regards Amy Gomez
Hello Amelia, thank you for your feedback! I am very sorry that the item didn't fit as expected. Our number one concern is customer satisfaction. Upon review, the item was customized and on those items they are considered to be final sales items. In order for us to except the item to be returned, a ticket has to be entered to our Order Management Department for reason of defect. They have a turnaround time of 3 to 5 business days to respond to your request. If you have not gotten a response back by that time, you can reference the ticket by number 1791787. Once again, I apologize for any frustration that this may have caused you. Sincerely, Julian
I ordered 2 custom mlb jerseys on the 15th of May, i received 1 jersey on the 23rd & here it is the 1st of June & i still dont have my other jersey that has BEEN paid for, they said it would ship out on the 30th i havent received & email & i called customer service & they keep saying its processing, i would like to cancel the order but cant because its a customize jersey, 2weeks is wayyy to long to be waiting for a jersey, i bought a custom nba jersey last year & had probs with shipping after i paid $13 for shipping, this site sucks!
Hello Deshawn, thank you for your feedback! I am very sorry about the delay of your order. Our number one concern is customer satisfaction. The item that you purchased is a manufacture direct item. The item it is being shipped directly from their warehouse. The date of the 30th was the time provided that they would be able to have it shipped by. Our system usually detects delays within 3 to 4 business days to contact the manufacturer to see if there was a revised shipped date. I have enter a request to our Order Management Team to cancel your order if at all possible. Unfortunately, I can not give a guarantee depending on how far along in the process currently with the manufacturer. You can reference the request by Ticket # 1791823 if you have not gotten a response back in 3 to 4 business days. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered the wrong size and called customer service to get the problem solved. The customer service rep was friendly and was very helpful in being able to help me get the correct size ordered. Kudos to you guys and thank you!
Hello Jason B. Thank you so much for your feedback! We are so happy to hear that we were able to correct our error within a timely manner. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Darren
Paid extra for 3 day delivery on the 20th, it is now the 25th and it is now expected to arrive the 6th of June. Called customer service and was on hold for 15 minutes. Buy somewhere else
Hello Judah, I am very sorry about the shipping information. Our number one concern is customer satisfaction. Upon review of your order, a coupon code for 20% was used to make this purchase. Unfortunately, only stand shipping was applied on the order. Per tracking, the package will arrive by 6/4/2018. Because the package is going to be past the 3-7 business days shipping timeframe, I have refunded you back the shipping that was charged to the method of payment used to make this purchase. Please allow 2-7 business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I updated my review from 1 star to 3 stars since i finally received an email that my shirt is on its way. Funny thing is our team just got put out of the Stanley Cup last night so will have the shirt for next season.
I updated my rating since Chastity from Fanatics went out of her way to explain the issues with the warehouse and why our item was so delayed. It would be nice if Fanatics did this without my writing a bad review first but glad somebody acknowledged the issues I have had with this shirt. I will give Fanatics another chance next time i order something and hopefully will never encounter a 3-4 week delay again!
Hello Amber, thank you so much for taking the time to leave your feedback! We are so happy that we were able to help with the situation. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
I ordered a NHL shirt for my husband's birthday more than 2 weeks ago and it stated shipping within 24 hours so expected it within the week. His team has played many times since then however i was not concerned as long as it was here before his birthday party (which is tonight). I called twice this week and even spoke to a supervisor who stated the shirt has been delayed and they cannot tell me why and also cannot tell me when it will arrive. So our team plays tonight, his party is tonight, and it still is not even showing as shipped yet. They wouldn't even give me a discount on the shirt for my troubles. Horrible customer service. I will never order from them again! Wasted too much of my time calling them to find out absolutely no information.
They can't even call anybody to find out where the shirt is and why it's not being delivered. Horrible!
Thank you for your efforts Eddy! You were able to provide great customer service and remain patient and interactive throughout the process. You are appreciated.
Hello Scott, thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
Was promised free shipping on our order and when we clicked on the free shipping button there was a popup which read that the free shipping had been applied. However we were still charged $6.00 for shipping and could not get the free shipping, as promised. This happened before, so how is this free shipping when the card was charged for shipping anyway?
Hello William, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
We received a gift from Fanatics. I called to return it--took 3 separate calls to finally get them to process the return. They had us fill out a form to receive store credit. They say they offer 365 returns--once the items were finally sent back we got an email saying they were not returnable and the items have been donated to charity. Then, after another call, they accepted the return but would not process the gift return so they credited back the original purchaser. Their service was terrible, their return process was terrible. I'll never buy from them and you shouldn't either!
Hello S S, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I thought the shirt would be better then advertise looks like 1st grader did the printing SMH never will order from them AGAIN!
Hello David S, we are terribly sorry to hear about your less than satisfactory experience with Fanatics. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Darren
I purchased two shirts, one was too small, so I returned it. The other had my college logo pressed on as opposed to a stitched on graphic. The shirt that was too small was mailed back because they have no exchange policy. I purchased the very same shirt for an event (at a $15 increase) and an additional $24 for express shipping (due to be delivered TODAY). I check the tracking and discovered that it JUST SHIPPED OUT TODAY and they are telling me that I should receive the package on Monday (three days from now). Never Again $#*!es!
Hello Kevin, thank you for your feedback! I am very sorry that the order was delayed. Our number one concern is customer satisfaction. Upon review, you contacted us regarding the shirt being too small so our advocate assisted with reordering the item in a larger size. Due to the difference in the pricing, they refunded you the difference to the method of payment used to make this purchase. Per our site, it is stated that the logo would be heat sealed graphics on the shirt. Because the package was late leaving our warehouse, the overnight shipping was refunded to you as well. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
I bought a Fanatics branded sweatshirt at an arena and the embroidery started coming apart after one wash. I contacted their support and was told that they will not stand behind their product unless it was purchased on fanatics.com. Where else am I supposed to go?
Hello Nate, thank you for your feedback! I am very sorry that you received a defective product. Our number one concern is customer satisfaction. Please contact Fanaticscustomerservice@fanatics.com the attach receipt of the purchase. Once again, I apologize for the frustration this may have caused you. Sincerely, Julian
Order a Philadelphia Eagles Super Bowl Champions hoodie and the entire lettering and graphics are painfully slanted and non-centered - completely unwearable and can be spotted from a mile a way. I have no clue how this even made it out of the factory. Now I have to pay out of my own pocket to return it when I did nothing wrong (I work 5 mins from the Canadian facility to boot!) In addition, I bet I'll lose the $15+ CAD that got tacked on from the 25% duties tax for the item as well.
I had intended on going through with multiple additional purchases had my first experience with the website gone through smoothly. However, at this point, I'm very hesitant to do so, with a concern that a similar issue will occur.
Shipping time was good, but I would've rather it have taken a month to come, if that meant that the quality would've been up to snuff. Just an overall bad first experience, which is now going to require effort on my end just to receive a fraction of my money back for something that I had no control over.
Hello Ryan, thank you for your feedback! I am very sorry that the item was defective. Our number one concern is customer satisfaction. At this time I would like to know if you are planning on returning the item for a refund or requesting a replacement. Please let me know how I can be of further assistance. Sincerely, Julian
It is impossible to receive my order. My order was shipped using Landmark Global, which according to the tracking, visited my home once, while I was home, but because it was an apartment, they turned around and left. No phone call, email or even an attempt to use the apartment buzzer. The package was then held at their local hub, but they don't deal with customers and say I have to contact Fanatics, which in turn tells me to deal with them. Landmark offers no way to contact them, for me to pick up my item directly from them, or ship it using the local postal service. Now my package is on its way back to Fanatics, where now I have to wait for it to return there before I can get a refund? You already know I haven't received my package, so why must I wait? Also, are people living in apartments just never able to ever order anything because of this delivery method, or people who happen to work and might not be home? Fanatics has said that they will not use another delivery method for sending me packages. What kind of business model is this? So you've effectively just ensured that I can never ever order from your website. This is ridiculous.
Hello L. P., we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. If you will, please email us at customerfirst@fanatics.com. We would like the chance to look at this further and completely resolve this for you. Again, we apologize and hope to hear from you soon. Thanks, Darren
I placed an order on 4/16 and received a shipping confirmation on 4/17. I had a 3-7 business day shipping but it's been 3 weeks and I still haven't received my items. I called in and all the agent could do for me was say I don't know what happened, I'm just going to return your order. I didn't get any compensation for me waiting 3 weeks for nothing. If you don't have something in stock, why would you confirm it was shipped? I used to buy shirts and jerseys from Fanatics, I don't see how I can trust them ever again. I understand a day or two delay, but I waited weeks!
Hello Ted, thank you for your feedback! I am very sorry that the package was never received. Our number one concern is customer satisfaction. Upon review, the package was labeled to ship on 4/17/2018. Unfortunately, the package was never scanned in at the shipping carrier facility to route it to your destination. Without knowing that the package was not being delivered, our company has no way of knowing if the customer received or hasn't received the package without them contacting customer service. The agent attempted to reship the item but the product was currently out of stock. The only alternative was to refund you for your order. They also offered you a discount on your next purchase. If you still would like that discount, please contact customer service for that offer. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
The Chinese website that sell jerseys are more reliable then these clowns. I ordered a jersey and now they told me they have lost the order. Customer support can't even figure out what happened and is making me wait days before they resolve my problem.
Hello Alan, thank you for your feedback! I am very sorry about the tracking of your order. Our number one concern is customer satisfaction. Upon review of your order, at the time of contact the shipping confirmation was not updated to project estimated time of delivery. Because the standard shipping method was chosen, its going to take 3 to 7 business days to ship. The shipping information was not updated until after your contact. The package is scheduled to arrive by 5/5/2018. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
I put an order in for $170.00 worth of product to only find out it had been refunded. I called and nobody could tell me why. I then put another order in for the same exact product and again it was refunded with no reason. Unfortunately all these NFL teams are tied to Fanatics or should I say PATHETICS.
Hello Todd, thank you for your feedback! I am sorry that the order was refunded. Due to system issue, a ticket was entered to have someone from our Fan Protection to return your call once the issue has been resolved. Please allow 3 to 5 business days for a resolution. If you need to reach us prior to the end of the timeframe you can do so by calling 1-855-222-2564, Mon-Fri, 8am-8pm, and Sat-Sun, 8am-430pm ET. International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration that this may have caused you. Sincerely, Julian
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Greg, thank you for your feedback! I am very sorry about our return procedure. Our number one concern is customer satisfaction. Upon review, the first order was returned due to sizing issues. When the order was placed, it was shipped to an Unite States address. Packages being returned in the United States shipping can be waived if dropped off at any local post office. However, if it is being shipped back from outside of the United States, the return shipping cost is at the expense of the consumer. Our warehouse doesn't process exchanges because they want to make sure that our site shows the most accurate inventory of products available to ship out. Once the returns are received at our warehouse, they will update the site of how many of that item is currently now available. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.