FanaticsReviews 3,945

Order# *******

I ordered two shirts, and both have issues, Customer service basically said you are screwed.

The first a women's medium shirt. Shirt was delivered on time, but was extremely small for a medium. I called customer service to return it and was informed that they will not take it back as it is a custom shirt. They will have the vendor (another company that makes the shirts for them) reach out to me. I am still waiting.

The other shirt a men's x-large sizing was good, but the front logo has nice bright colors and the back logo is all faded and looks like it has been washed 100 times. Again the same response from customer service, they will not take it back or give a refund.

These were not $10 t-shirts, They were over $30 each. At that price I would expect a quality product and good customer service. Seems fanatics is out for the one time sale and not repeat business.

Also upon receiving the product and wanting to return the site would not recognize my e-mail address or order #, so I had to actually wait on hold and talk to customer service. Once I actually spoke to customer service they verified the e-mail address and order #, but told me they will not issue a refund or return.

This seems to be the second strike, Poor product and poor customer service.

So here I sit writing a review. Out $80 for 2 shirts one that does not fit and one that is faded. Maybe Someone from Fanatics will respond to this review and help workout a solution.

After reviewing this site and seeing all the negative reviews for Fanatics I wonder how Major League Baseball allows them to continue to produce trademarked product. You would think that the MLB would at least vet the vendors and partners they set-up and authorize the use of the brand.

Final thoughts - Buy year gear at the Ballpark.

Ordered 3 items Monday 4/23 and live agent I spoke to that day assured me my items will be delivered by friday 4/27. On 4/26 i noticed one of my items had yet to ship so, a different live agent i communicated with supposedly upgraded my order to next day shipping and assured me my item was scheduled to ship later that evening. As of today, Friday 4/27 only 2 of the 3 items have been delivered but the most expensive (and the item I'm most excited about) has yet to ship. The status still shows as pending. 3rd live agent i've spoken to had no information to provide me about the order status but said she submitted a request to the warehouse and someone would contact me in about 1-3 business days WTF!? They offered me a laughable 10% off my next order since i expressed my dissatisfaction. As if i'll ever order from them again, yeah right.

Ordered a tshirt on 4/13/18, they offered free shipping. (paid over $30 for a tshirt/free?)
It stated that it would ship no later than 3/20, not that it WOULD ship 3/20. I reached out to Fanatics aka ShopNHL on 4/17 and ask when my order would ship after my card had been charged on the 13th. That's when i learned that my order was a PRE order and that the merchandise was not even in their shipping center. I was assured the item would SHIP on 4/20. On 4/20 the status on my order changed to shippped. When i tracked the order on FED EX it stated that only a label had been printed. I reached out to them again and was told my item had shipped and that expected delivery would be 5/1. I asked why so long?, to which they replied because the shipping method chosen was 3-7 shipping days. Very misleading. Buyer beware. There are other sites where it may take just as long but at least they are up front with you and don't lure you in with terms like "special event item" I will not be using this site in the future. If I want to wait over three weeks I will order from China.

It should be noted that Fanatics is owned by MLB and they run MLB website. If I didn't know any better I would swear they purposely go out of their way to provide their customers the WORST experience ever. How else do you explain the horrible reviews they have on multiple review platforms all over the internet. My experience with Fanatics is pretty much the same as every one else. The jersey quality was total Crap, the shipping was no where close to what they promised, and their after sales service was a joke. I will never purchase from this site again, and my advise to MLB is stay far away from these clowns because they are going to tarnish your image.

Sadly I will not be ordering from this website anymore. I love how they constantly have deals and coupons but my recent experience with customer service ruined it for me. I had ordered a Yankees hat with a Visa GIFT Card that I received for my birthday. The gift card was for $50, and after ordering the hat for $27.91, I used the card at another retail store. Once I was finished with the card, I ended up tossing it thinking I didn't need it. Now I understand I should have kept the card but here is where it gets messy.

Once I received the hat, it was way too small for my head. So I immediately got right into starting a return. Before I sent my return in, I contacted customer service and chatted with a representative about how I used a Visa GIFT Card and did not have access to it anymore. They told me it was no problem at all and to fill out a return form as a gift return and they would credit my money back as a gift card to their website.

So I followed their exact instructions and sent the hat out the next day. Fast forward two weeks (took forever) I contacted them to make sure things were okay with my return and they said yes. I then double checked to make sure I would be receiving a gift card and not money back to the original payment, and I was told yes. The very next day I get an email from them saying that $22.41 ($5.50 taken away for shipping) was refunded back to my original payment method.

I then called right away and explained the situation and I was told by a very rude rep that there was nothing she could do. I asked to speak to her supervisor and was essentially told the same thing. They gave me a visa number to call, and it wasn't even the correct number and I had to be transferred 3 or 4 times and on top of that there is nothing that the Visa Gift Card people can do for me. So I am not out $22.41, because Fanatics made the mistake of refunding me my money back to the original payment when I was told TWICE that I would be receiving a gift card. All I wanted to do was order the same hat just a different size, and I cannot believe that a company of this size would not be willing to credit me $22 for a mistake they made, especially when the money would have been going back to them.

(I called again later that night to try my luck with a different supervisor and he was much nicer but still would not credit me with a gift card to their website. He did offer 30% off but I would not accept that)

A friend of my sent me this website, because I had been complaining that my daughter lost three of our hydroflasks and we needed to replace them. This seemed like a great way to replace what we had lost. I placed my order on March 27,2018 and got this weird email saying that my card was be charged, but some other company would be on the charge. Weird thing, but sometimes companies use payment agencies, so okay. Then after waiting three weeks to hear about my order, I decide to go to customer service and contact them via email. Well, imagine my surprise when my repeated attempts to contact the company were met with "Your email was unsuccessfully sent" At first I thought it was a mistake, so I rewrote the email (three times). Then I looked for a phone number or alternate way to contact the company. SURPRISE! No phone number. I then did some deeper research and found that apparently I am not the only unsatisfied customer. I plan to contact the Better Business Bureau and my credit card company if I do not get a response today regarding this company and their very, very questionable service.

I did write to your company (via email) as stated above and was unable to get through. My emails received this response.

Just another bad review for Fanatics... Unfortunately, this company (under various names) seems to have nearly complete control of the online sports apparel market via university and major pro league shopping sites. I ordered two tee shirts from MLBshop.com - a long sleeve (US$30) from Fanatics and a short sleeve (US$22) from Majestic. Poor reviews from many review sites had me concerned; although most problems seem to be related to shipping delays and customer service issues. I figured I'd do a small order to test the waters, with no urgency involved and an order that would be pretty hard to screw up. I received the products in a reasonable timeframe. However, the quality of the LS tee from fanatics is poor. The material is very thin/light (immediate wrinkling/warping on the first washing); the stitching looks like it will start raveling after about 20 washes (will have to wait to see); the printing is poor quality and looks like it will be distressed after a handful of washings; the ends of the long sleeves have no elastic (I could see this in the photo on the site, but I would have expected some reasonable reinforcing other than a 1/2" turn under with lousy stitching); and to add insult to injury the printing (arch with straight line on bottom) is not level. I'm not sending it back - but from reviews that I've read and from my experience, it appears that Fanatics quality and that of it's affiliated brands is probably uniformly low. For $30, they should provide something much better. I get similar (thinner than normal material, sketchy printing) LS shirts with local university sports logos from WalMart for $10-$12 that are of far better quality. The Majestic SS tee was pretty thin/light also, but stitching looks a little better, and the printing looks like it will last for a while (at least it's not crooked). Be warned in terms of your expectations. Someone is making a ton of money for nothing.

I ordered two shirts for the NCAA final four playoffs. I paid extra for expedited two day shipping which would have gotten the shirts here in time. One shirt came 5 days after the order was placed and the second shirt came 9 days after the order was placed. They said the two day shipping starts once the item is being shipped... not when the order was placed. They did give me a PARTIAL refund for the expedited shipping cost... but only after I complained.

I have placed 3 orders with Fanatics so far. Each time getting duped into free shipping. It states that the shipping is 3-7 business days. I ordered a shirt on a Tuesday and was pumped to see that it shipped on a Wednesday (day 1). It sat in Ohio for over 3 days. The shirt should have gotten to me by the following Thursday, going by business days. Instead, I received the shirt on that Saturday. When I contacted customer service, the person I "spoke" with was somewhat rude and condescending. I was offered a refund, which I stated "I don't want a refund, I want my shirt faster." I did not receive my shirt faster, and I have not received a refund yet. I will say this, you can buy the same gear at www.lids.com for the same price. That's where I'll be shopping from here on out.

Generally, if you pay for overnight shipping, one would assume the retailer holds up their end of the bargain... not fanatics. Instead, they send via 2-day and it arrives too late so the order is useless to me. When contacting customer service they were far less than helpful. They said I'd need to pay for the 2-day shipping. Not sure what world that makes sense seeing Fanatics made the error, not me. Either way, now the order hasen't even arrived and no communication why so I'm out a bunch of money and didn't even get the items.

My one point of solace, every day I go to Google and click on a handful of their paid ads from multiple browsers, costing them about $15-20 a day. I'll keep this up for the foreseeable future until they make this right and refund all costs associated with this order.

Wish I had read some reviews before ordering a Final Four t-shirt. Wanted it for an alum as a surprise gift to wear for the game Saturday. Ordered on Thurs. And paid for next day by noon shipping. No shipping email as of 10:00 am PDT so I did an online chat and was told they had a pre-set ship date of today, the day before the event. I could have paid $5 more for Saturday delivery and agent told me they don't deliver on Saturdays. Seems a bit slimy. Use caution with this site. Read the review of the Atlanta Braves fan that wanted a jersey for opening day. Feel for ya' Justin. How can they continue to respond with "customer satisfaction is our number one concern" and have less than 2 stars from over 1150 reviews?

I ordered a team phone case cover. It was my fault I accidentally ordered the wrong one for my phone. I wanted to return it since i found the same phone case on a different sports website for $6 cheaper. Every time i tried to log into my fanatic's account to set up doing a return it would tell me my email was invalid. I used the same email to order the product. So i sent Fanatic's an email and they sent me a return #. They wanted me to email them back the tracking # once i shipped it back. I used FedEx since that was what they used to send it to me. It cost $12 to return the package that i paid $4.99 for shipping.

That was another thing. It was supposed to be free shipping but it wouldn't let me put the code in to get free shipping when i ordered the case. So after sending it back, sending them the tracking number, i waited the required amount of days that they said they'd have it and be returning the money. 7-10 business days.

I emailed Fanatic's twice using the same email they sent me to contact them if there were any questions. They never responded back. I went to a live chat with Fanatic's and finally told the guy i haven't received my refund that i should have already gotten. It's been a month. The email said 7-10 business days.

He requested the refund to be sent to me in 2-7 business days after talking to me. I finally received it 3 days after our conversation. Their site says its supposed to be fast and easy returns. It was every thing but that.

Ordered a Braves jersey to wear on opening day. Chose 1 business day shipping so I could have it before I left for Atlanta. For some reason, they shipped it via the worst shipping company in the US (LaserShip) who stated they couldnt find the address (its on a main road in Jacksonville). Contacted LaserShip and they assured me they would have it out the next day. At the end of the next day, LaserShip had marked it as delivered although the package never arrived (the address is a commercial business that is always manned). Called Fanatics and they told me there was nothing that could be done and that they were out of stock of the item I ordered. They further stated they would give me a refund, but that has yet to come through either (it was paid via PayPal, so it should be instant). Fanatics ruined a once in a lifetime event for me. Im not even going to the game anymore, as Im to upset about this. Its too bad Fanatics has a monopoly on professional sports apparel. Seems anticompetitive to me. This is far from over. Ive sponsored Twitter posts, contacted the BBB and have arranged a crew to picket at their headquarters. I will be filing a complaint with the FTC and am also considering bringing legal action against Fanatics.

***UPDATE***

Fanatics asserts that I did not include a suite number which is patently false. I called to tell the shipping company where the building was located because they were too incompetent to find it. Fanatics knows I included a suite number, as it appears on my original order. This lie has aggravated me more and will cause further negative action against Fanatics.

Originally placed an order on February 12th 2018, for super bowl memorabilia. I completely understand that it takes time to schedule the athletes to sign. However, the item was shipped in March and still isn't here.Fed ex was supposed to deliver 4 days ago. They never did. It's lost in limbo. Live chat fanatics and they keep quoting the fed ex tracking info. Same info I already had. No real interest in helping their customer. Have purchased many items over the years and they could care less. Good chance I won't purchase from them in the future.