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Ordered a tshirt on 4/13/18, they offered free shipping. (paid over $30 for a tshirt/free?)
It stated that it would ship no later than 3/20, not that it WOULD ship 3/20. I reached out to Fanatics aka ShopNHL on 4/17 and ask when my order would ship after my card had been charged on the 13th. That's when i learned that my order was a PRE order and that the merchandise was not even in their shipping center. I was assured the item would SHIP on 4/20. On 4/20 the status on my order changed to shippped. When i tracked the order on FED EX it stated that only a label had been printed. I reached out to them again and was told my item had shipped and that expected delivery would be 5/1. I asked why so long?, to which they replied because the shipping method chosen was 3-7 shipping days. Very misleading. Buyer beware. There are other sites where it may take just as long but at least they are up front with you and don't lure you in with terms like "special event item" I will not be using this site in the future. If I want to wait over three weeks I will order from China.
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Hello Mark, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian