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I love this site. It makes me happy :)
I ordered a Father's Day gift on June 5 thinking I had plenty of time for it to get to my parents' home in 12 days. After learning from my mom it had never arrived, I called Fanatics to see what was going on. I was told there was a delay in the order (Why hadn't anyone reached out to me before to let me know?) and was given no ETA even after almost 2 weeks. I received an email about an hour after I had called just reiterating the delay, but with no ETA so I responded to the email asking when I should be expecting it-one more week? Two more months? I never heard back so a week later, just called and cancelled my order. I was just given a Ticket # regarding the cancellation in case the return isn't processed within 5 days. I try to steer clear of Amazon whenever I can, but obviously I'll never use Fanatics again.
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Excellent store offerings - the most unique items you'll find!
Hello Kathleen, thank you for your feedback! I am very sorry that you haven't received your order. Our number one concern is customer satisfaction. Upon review, there was two tickets entered. One to find out reason for the delay with the manufacturer warehouse of the item and the other to have the order cancelled. By the time the response mail was received they had already cancelled the order. You will be refunded fully back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian