Fairy Season has a rating of 2 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fairy Season most frequently mention customer service, poor quality and free shipping. Fairy Season ranks 1895th among Women's Clothing sites.
fairyseason.com was best, everything okey to me, easy n fast delivery item that i buy. Service good to me and recommend to my friends.
Wow. I can believe that so many discounts that i get here when i purchase, hard to believe that some of comments say that this page so problem but for me everything smooth when i purchase item here.
I paid for expedited shipping. Expedited shipping means the item ships in 3 to 7 business days according to the website. That is a lie. I placed my order on March 5. A shipping label was created on March 8 but my items weren't shipped until March 18th. That is 10 business days and they still charged me the extra $10 and didn't send my items. I spoke with them multiple times via email about it and each time they lied saying my items had been sent while all the while I could see online they had not been. BAD BUSINESS! I have yet to get a refund for the expedited shipping. I have only received more and more excuses from this company.
I can believe that i can found my favorite dress here, i so excited my dress that i buy from this size really fit with me. Best site ever..
Sent the company a picture of the shirt I received it had extra thread hanging off of it and on the sleeve there was extra tread and if I pulled it off there would be a hole. The shirt felt like paper and not comfortable at all. Anyways I contacted them several times not helpful at all told me to give my shirt away and they will give me credit towards my next order. No one will want it it's poorly made and their sizing isn't right either the size it says I should take is too small. But I've been emailing them every day and I get no response I'd just like my money back for this awful shirt I got. I just suggest everyone save their money and buy elsewhere cause what you see in the pictures will not be what comes to your door
Dear Customer,
We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
You can start a return or exchange if needed. As you know, we have posted our return policy next to every item. Please be sure to check out return policy prior to purchasing an item.
Could you please email us at service@fairyseason.com with your order number or submit a ticket here https://www.fairyseason.com/user/help/ask
We will pay a priority to your case. Thank you so much!
This shirt has been a life saver for my husband who had rotator cuff surgery two weeks ago. He is in a shoulder brace which straps his arm to his side. How does it work... the shirt has velcro closures which allows you to open the shirt from the neck to the end of the sleeve on each side. While open on both sides, my husband steps into the shirt and pulls it up under the brace and then closes the the Velcro. Genius! The closure looks like a design feature. I ordered one and took it to the hospital for the ride home. (His nurse thought it was fantastic.) I ended up ordering three more. Good quality and launders well.
SCAM SCAM SCAM! Luckily for them I cannot rate lower then 1 star! Worst company I've ever dealt with for online shopping. I ordered 2 halloween shirts back in August 2018 and have yet to receive them... its March 2019! After MULTIPLE emails back and forth with the company they finally agreed to refund my full amount (even this was a pain because they tried to deduct money for shipping costs which I refused!) This was almost a month ago and I have yet to receive the refund! Shocker there. This company is nothing but a SCAM SCAM SCAM! I will say they respond to emails but they just talk in circles and answer NO questions. Will never order from them again and will continue to inform others of the dishonesty and terrible company this truly is!
Dear Customer,
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
Am very happy when all my dress order from your stores arrived yesterday
I take my time to checked them throughly and am 100% ok with the items sent they are 100% same as described and pictured online.
Thanks
This is my first time I ll collect my order online within 12 days.
When I checked the order they are lovely and quality materials.
You also have a good customer desk that respond to questions promptly
Am going to recommend your site to all people within me and surroundings cos am ok with all your services from quality clothing and best customer relationship.
You are best of the moment
First i though order in this page is mistake choice but im wrong, dress that i order here is so beautiful and i love it. This page was my chosen page of shopping
I order some dress from here, it so beautiful as preview at the page. The price also cheap with discount. Really save my pocket money. Will shop here again
I placed an order about two weeks ago and the tracking updates states the facility is still waiting for the package. I attempted to reach out and contact the company for an update and have yet to recieve any response, after reading the additional reviews I am a little concerned as some customers never recieved their products. They shipping estimated 5-12 days, however the shipping facility hasn't even recieved the product yet. I was pleased at the ease of purchase however I can not recieve a response or an update on shipping
Dear Customer,
Sorry to hear that you have not received your order. To make sure our customer can receive their parcel in time, we have stopped using the shipping company we use before. We hope you can give us a chance and do not post negative review against us. And now 2 shipping method are available in Fairyseason. Standard Shipping normally takes 8-12 business days to deliver and Express Shipping 3-7 business days. All of our items have a processing time that is shown clearly on the product page, so the Receiving time = Processing time + Shipping time
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
I ordered $70 worth of bikinis WITH EXPRESS SHIPPING (an extra $10) a month ago. I didn't receive any of the bikinis or any order number in my email and the site says I have no orders. But check my bank account and the money was taken out So I paid for items I never received and am bikiniless for the cruise I am going on.
Dear Customer,
Sorry to hear that you have not received your order. To make sure our customer can receive their parcel in time, we have stopped using the shipping company we use before. We hope you can give us a chance and do not post negative review against us. And now 2 shipping method are available in Fairyseason. Standard Shipping normally takes 8-12 business days to deliver and Express Shipping 3-7 business days. All of our items have a processing time that is shown clearly on the product page, so the Receiving time = Processing time + Shipping time
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
I ordered 4 t-shirts about 3 weeks ago and I just got them. I didn't expect them for at least another week. I read a lot of bad reviews after I ordered that completely freaked me out, but I got exactly what I asked for. My t-shirts are all the good size, they were so much cheaper than in any store, the designs are awesome and totally my style plus it's made of polyester which is so much better than cotton if you ask me. I can't wait to wear them!
I was bought a product from this site before 5 days I should say that the Quality is really great and best
I was happy at the time of delivery because product was of my expectations.
I am happy with the services.
Good service of fairyseason.
I got huge discount while sale. Mine experince was ok not upto the mark. Bt accoriding to price product was nice. Didn't face any problem
I give it 4 stars as all factors are good to all but it is available only in some country's I want it to expand company
Answer: I guess in a sense you could say that. I received everything I ordered, but the quality is HORRIBLE. Nothing like what I believed I was ordering. And the shipping time was absolutely unacceptable being well over a month. I ordered in September and didn't receive until October.
Answer: If you ordered through PayPal, you can open a dispute. I waited 2 months for my orders from this horrible company. Once my PayPal dispute was in progress, they had 5 days to respond (which they didn't), and I got my money back on the 6th day.
Answer: It's a scam site, I highly doubt you will get your money back.
Answer: You will not get your order and even when you do, you will be extremely disappointed. I can't actually understand how this company is allowed to do business here. I was sent a broken, cheap looking purse and they WILL NOT refund. I've ordered from similar sites and have never had a problem.
Answer: I had ordered back in October and never received so I emailed I. November 11 only to be told I would recieve my items that week... i have yet to receive any of the items I ordered and they wont even reslond to my emails anymore.
Answer: Thats just it, they wont refund your money! They only wanted me to accept 15%of what i paid like it was my fault! When i saw china i said nope id probably spend mire on shipping than what i paid! NEVER AGAIN!
Answer: It takes months, I recommend disputing it with your bank to get your money back, IF you get it, its poor quality.
Answer: They run super small. I ordered a XL and when I received it, it fit like a Small
All Free Shipping Cute Clothing at FairySeason. Up To 50% OFF!
Dear Customer,
Sorry to hear that you have not received your order. To make sure our customer can receive their parcel in time, we have stopped using the shipping company we use before. We hope you can give us a chance and do not post negative review against us. And now 2 shipping method are available in Fairyseason. Standard Shipping normally takes 8-12 business days to deliver and Express Shipping 3-7 business days. All of our items have a processing time that is shown clearly on the product page, so the Receiving time = Processing time + Shipping time
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team