Fairy Season Reviews Summary
Fairy Season has a rating of 2 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fairy Season most frequently mention customer service, poor quality and free shipping. Fairy Season ranks 1897th among Women's Clothing sites.
Despite their cute items for sale and great prices, DO NOT order from this company. I ordered well before Christmas (3 weeks?) & I am still receiving items in individual packages; nothing has packaging slips, everything is written in chinese, and 1 shirt received is stained & too small. I would love to return all items despite the quality seeming nice; the situation is infuriating and I don't want to give xmas gifts 1/25. There's no phone number. I've sent multiple emails with replies irrelevant to my messages. One of their e-mails noted item numbers (without telling me what items, just numbers) which were no longer available but already paid for, explaining no refund available (?). Like I said, it's infuriating. I am reporting to Better Business Bureau. It is my own fault perhaps, bc I didn't realize the company is over seas in China. A lot of money wasted, expensive lesson. Look elsewhere for good deals.
Do not order from this site. You would not believe what they have put me through. First I ordered a bathing suit, next thing it arrives but it's not the size I ordered. I emailed fairy season and their response to it was that they didn't have the size I ordered and paid for in stock so they just went ahead and sent me a bigger size. Emails went back and forth for days. They would say can't you just give the item to a friend or family member. Finally I got fed up and started writing bad reviews. Then I received a message from them asking me to remove my bad reviews and they would refund the item. Well I did and days went by and still no refund. I emailed again and asked where my refund is. They replied with asking me if I took down bad review and now if I did they would refund 50 percent I'm done with this company never again will I order from them and I strongly suggest you don't either. This company is a joke
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
I purchased a tank top from them in August and my card was immediately charged, not just a hold put on it like a lot of companies do until the item is delivered. I waited 60 days, as per their instructions, and emailed them when my item had not arrived. The tracking was not available to me. After a few days they emailed back saying it appeared my package had been lost, and now the item was out of stock, and I could choose another item that was the same price. No offer of a choice to refund. So I chose another top and immediately emailed back with the info. Another several days and they emailed saying that my original item had been reshipped but that the tank top ran small so my size had been bumped up. Umm, what? Didn't ask, just sent it. When I received the top it was huge. It did not run small, but in fact big. I emailed back saying this and that I wanted to return it and I expected a full refund, as I had waited now 3 months to receive the wrong size. They would not accept a return or issue a refund and asked if I could keep it for a friend. What? They knowingly sent me a size I did not order and lied about the product being small and then won't take it back, and by this time it has been 3 months since I ordered it. The emails were ridiculous and each time there were days in between replies. I called my bank and explained it to them and they issued me a refund, so I emailed FairySeason and told them my bank had given me a refund so I got my money back and now they're not getting their shirt back and receiving a one star review. They emailed back saying if I insisted on returning then the return shipping would be on me. LOL. They kept emailing after I kept telling them to leave me alone, I got my money back so I was done with them. So unprofessional, so crazy, I will never again deal with them.
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
Sooo I left a bad review for them because long story short- I ordered my gift on thanksgiving for Christmas with a promise of 5-7 Days. Okay, no problem right? Wrong. Got the gift Dec 31st. During the whole process no communication except, "wait patiently." And when I did finally get it it was the wrong color...
Then they have contacted me now... 5 times trying different avenues to get me to change my review... "you got your item change your review" "well give you your shipping cost back AFTER you change your review" or "we will give you 10% off your next order once your review goes to 5 stars". Are you kidding me?! No. I should get all that anyways with an apology not a threat of changing my review. Awful. Stay far far far away
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
Items from China, wrong sizes and no returns. Items take a great deal of time to come from China. And I received an extra large that is about the size of a medium.
Dear Customer,
Sorry for the trouble caused to you.
Sizing may vary depending on cut and style. Please use the size guide to determine the most accurate size for your fit not by what you normally wear.
To find the correct size, measure carefully, and update your measurements regularly. First take your bust, hip and waist measurements, either in inches or in centimeters. When you have the measurements, find the size that corresponds best with your results in the chart.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
Buyer beware! There is absolutely nothing about this so-called business that is legit. Even the return address on their shipped items is fraudulent and does not exist. Thankfully my bank stopped payment to them and recognized them as a fraudulent business.
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
Ordered 3 items for Christmas on Dec 10 and paid for expedited shipping to make sure it arrived by Christmas. 2 items came just before the holiday and the last item arrived after New Years. I was promised it would ship in its entirety within 5-8 bus days and it did not. Asked them to cancel the entire order before any of it shipped because there was no confirmation of when it was shipping. They ignored it. Asked for a refund multiple times for the expedited shipping charge... they ignore it and sent be discount code for my next order.(HA! Not ever ordering again.) THIS COMPNY IS FRAUDULENT AND A SCAM. CHEAP QUALITY PRODUCTS DIRECT FROM CHINA. THERE ARE NO WAREHOUSES IN THE UNITED STATES! READ THE FINE PRINT IF YOU CAN FIND IT ON THEIR WEBSITE!
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
Package never arrived even though their tracking service said it did. I contacted them to complain and they said I needed to go talk to my post office. The USPS doesn't even have a record of the tracking number Fairy seasons provided me. As someone who works for a costumer service company, this is absolutely ridiculous. This company is a definitely a SCAM. I am glad I only wasted $10 on this site.
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
I ordered one pair of fort nite socks November 28th, obviously a Christmas present. It hadn't arrived by Christmas so I messaged the company. They were "in transit" for over two weeks by this time. The status had not changed. They asked me to "give it some days." I asked for a refund after Christmas since I couldn't give them as a gift anymore. They said once again to "please give it some days." So yesterday, January 6th I ask for a refund again. I still do not have the f****** item. They say that it has been shipped so they can't refund me. I am beyond pissed. Worst customer service I have ever seen, I can't review the product because I don't effin have it. DONT BUY FROM THIS COMPANY
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
I placed an order on Dec 6 2018 and paid $10.00 for expedited shipping so I could receive the Xmas Gift by Dec 24 at the latest. It took them 11 days just to process the order before shipping it out of China. Today is Jan 5th 2019 and I still do not have it. I sent an email to them as I cannot call them since they are in China and everything comes out of China and never received a response! Very poor service! I will never buy from them again!
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
Their website was inaccurate and they do not support their customers. I paid additional $ for 3-5 day shipping for an expedited time frame for a gift and it took nearly 3.5 weeks to receive my purchases.
I attempted to cancel my order within minutes of placing it when I determined this was an international seller and I feared their site was not accurate. They told me I was unable to cancel and that I would be happy once I received my purchases.
When I requested to be reimbursed for my extra shipping cost because I paid extra for 3-5 day shipping and it took 3x that long the customer service rep advised me to give it more days.
DO NOT BUY ANYTHING FROM HERE
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
So this is a follow up from previous review. On 1/2/2019 I finally got "part" of my order placed on 12/9/2018. FairySeason advises that my purchases are coming from different warehouses in CHINA. Wondering if I'll even see the rest of my order. The Socks that they are so heavily advertising are not what they appear to be and are poor quality... Most important to know that they are also labeled VETEMENTS? Which is not shown in the online pictures. I have included a photo for you to see. In Addition, none of the clothing is true to size XL is a medium to small.
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
I ordered a sweatshirt and was given a long sleeve t shirt that is very small. Thankfully it's the correct colors. I ordered a medium and it fits more like a small would. After seeing many negative reviews, I wish I had stayed away. I sent an email to customer service, have not heard yet, but feel as if informing the better business bureau is in the works for me. This is not ok and shouldn't be allowed to continue
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
Ordered 2 cute Christmas related items December 1st... so cute!
Site stated "ships in 5 days."
11 days later got one of 3 emails (others on later dates), saying my items just shipped.
December 18th I receive one incorrect (and hideously ugly) item.
Emailed countless times, (always took them at least 48 hours to respond), would not even answer questions regarding missing item. Actually told me they wanted photo of incorrect item. I took photo and sent it, 2 days later they offered 30% off. Still no comment on missing item.
Finally AFTER Christmas they tell me to go to the post office with a supposed tracking number. I enter it into the USPS site, it is an invalid number!
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
I would give no stars if that were an option. This merch is coming from China. I ordered 4 pair of funny socks. 1 made it within the stated delivery window but the others never made it out of China in almost two months. The company will give you nothing but excuses and will not refund your money. Don't waste your time or energy on this company
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
DO NOT ORDER FROM THIS COMPANY! I ordered 2 items and paid for expedited shipping. They sent 1/2 of the items, arriving a day late. The 2nd item arrived almost 1 week after it was supposed to causing me to not have them in time for the holiday function in which I purchased them. They are giving me a ridiculous run-around about reimbursing my shipping fees. TERRIBLE customer service. NEVER AGAIN!
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
I could not be more disappointed. Ordered 10 days ago and paid for expedited shipping. When I track the order, the explanation is in Chinese. Admittedly, I did not read fine print (if there was any). URGH!
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
The blankets are as thin as sheets. The quality is beyond poor. Took a month for my order to arrive - never know it came from China. Do not order from this company! Big scam!
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
I had no idea all of their items come from China. Order 6 pairs of Christmas Socks on November 29. Today is December 21 and no sign of my socks and Customer Service is virtually nonexistent and of no help! Maybe they will arrive by Christmas 2019! What a crap show!
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
I have experienced the same issues as all these other reviews. I placed an order on 10/14 and despite never receiving the product, they REFUSE to acknowledge my requests for a refund. Their response after at least 5 attempts at contacting them for a refund is to "wait some days" and the product will be delivered. Yet over 2 months later, still no product still no refund. SHUT THIS SCAM OF A COMPANY DOWN by reporting them as I have: https://www.econsumer.gov/. It's easy and quick to file a report. The more the better!
Dear Customer,
We are the legit online shopping store, you can trust us. Fairyseason has been in this field more than 10 years. Our goal is to provide products with competitive price and good quality. We apologize for the inconvenience. We are deeply sorry that you have such an experience with Fairyseason.
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team
From the business
All Free Shipping Cute Clothing at FairySeason. Up To 50% OFF!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry to hear that you have not received your order. To make sure our customer can receive their parcel in time, we have stopped using the shipping company we use before. We hope you can give us a chance and do not post negative review against us. And now 2 shipping method are available in Fairyseason. Standard Shipping normally takes 8-12 business days to deliver and Express Shipping 3-7 business days. All of our items have a processing time that is shown clearly on the product page, so the Receiving time = Processing time + Shipping time
As you mentioned, please feel free to contact us here: https://www.fairyseason.com/user/help/ask or email us at service@fairyseason.com with your order number. We are happy to help.
Thanks for your kind.
Best regard,
Fairyseason Team