FactoryOutletStore.com

Ordered a screen protector today for the GPS I recently purchased from this site. GPS purchased was as described, good price and was received in a very reasonable amount of time. Would highly recommend this site as a place to do business with. I will certainly be back when they have something I want.

Purchased a Plantronics bluetooth device from FactoryOutletStore.com. Received it within days of ordering. However, it did not function at all. They did no absorb return shipping costs. It cost me $9.10 via USPS to return. Then they charged me $7.49 restocking fee for an item that did not function; which is probably what they did the first time this defective item was returned... they restocked it and sent it to me. Contacted customer service and would only refund me the restocking fee. So I'm out $9.10 to return an item that Factoryoutletstore.com sent out defective; not to mention the hassle of the entire experience. Very dissatisfied. Stay away...

Men's electric shaver would not take a charge.

They want a 15% restocking fee and they want you to pay for shipping for the return. Buh Bye!

Btw, I did eventually get a representative on the line and never got an apology for their defective product. That one thing would have gone a long way for a better impression.

I've ordered a watch for a birthday gift. I specifically checked with their customer service when it would be delivered. They confirmed me several times that I would receive my package this Monday May 5th. I didn't receive anything, so I contacted them and they told me that it would arrived on Tuesday in the end - but I didn't receive anything on Tuesday either. I called this morning, same speech - oh you will receive it today then, if not please call us back tomorrow - still nothing. A customer service lying to his customers, this is unacceptable.
On top of it, the tracking link they sent me to track the delivery is not working... It says the tracking number doesn't exist... Is this a fraud?

I bought two batteries for my phone through this company in December. They came in the same package. I took one out and put it in my phone and it worked just fine. The second stayed in the package unused. I took It out of the package yesterday and discovered the battery inflated like a balloon. I called the company and they said they only have a 90 warranty on their products. I explained that i would expect in this situation that most companies would stand behind their products and replace it anyway, because it may not be their "policy" but it's the decent thing to do. I was told by a "manager" that they would rather lose a customer and get bad word of mouth than to make it right. This company sucks at doing the right thing. Shop somewhere else.

The returns are subject to 15 % restocking fee that they don't advertise. In the top of that you have to pay for the shipping charges. I will never buy from this the is not associated with Garmin. There are many options
To purchase a golf GPS and this is far from being the ideal one. I even try to exchange for a more expensive GPS and they could care less and insisted on the 15 % restocking od approximately 55 dollars.

I have ordered three denim shirts which cost 1099 and when it reaches to me it was a wrong product which is used before. The shirt was full of dirt and not good. I have tried to contact the factory outlet customer service and it was a wrong number. They are making people dumb

Ordered water filter. After almost two weeks - nothing. Called and voiced my complaint after five minutes of rude conversation andexcuses I asked to speak to a super. "They are all busy" was given an extension numbers to reach supervisors however when you call that number customer service answers again and having to answer five minutes of questions again before they would put me through to a Supervisor - again "Supervisor not available" but will call me back. That never happened either. I am a retired Univ. Prof. So excuse my terminology but this is the VERY WORST internet companies I have ever come across. This is either the biggest fraudulent run company or they are all inept idiots. Either way - do not do any business with them, just get away from this site as soon as you can.

Logos of known manufacturers are shown but not delivered. They require the buyer to pay for return shipping. My items were large and I refused to pay for return shipping due to cost and misrepresentation of product. I disputed with Discover card and after three months was told Discover sided with Factory Outlet Store because I did not return the product. Really? Upsetting as the product was completely misrepresented. I would never do business with them again and buyer beware.

I ordered two wireless headsets with lifters for desk phones over 3 weeks ago. The headsets came in via FedEx within 4-5 days. The lifters were delivered to my town via UPS, then the USPS was in charge. The package never arrived and was shipped back to the senders address in NY. After arguing with someone in India, I was able to speak with someone in America. She said they would reship the item same day. 3 days later, I call back and someone in India offers me a refund... I finally get to a supervisor (same one who said it would be here today) and ask for next day shipping. She declines and advises the package will be here in 3-5 days via UPS. Unacceptable service. You didn't deliver on your promise and I have to keep waiting? Never again

I purchased a headset from this company and paid for accelerated shipping. Ten days later I received a notice that I received the package. I did not receive the package. When I called the 800 number I worked with a rude customer service agent who essentially blamed me for not receiving the package. There was no help, no apology, no let me help you here. He did wash his hands of the issue. Thank you very much for your assistance. I hope to make sure no one else my same mistake of buying from you. Have a nice day.

This is a site which sells all brands of phones. I got on the site, but was somewhat confused. So I called. ( which must be an overseas call center. Because all 5 or 6 times I called. I got India speaking guys)
Told the guy I lived on a farm and needed a system with at least a range of 900 ft.
To reach between all the barns and out buildings. The one I now have goes 450 ft.
He said this model of Uniden was at 900 ft to 1100. Ft. So I ordered. It would only reach 150 ft. I called to send back, they were more interested in selling me more instead of taking back. So I did send back, which cost $15,, I paid $141.95 for the phone. But they charged me $57.29 to take it back.
I then called the AT&T store. Got a heck of a deal,, and I am very happy my phone from at&t. A range of 2000 ft.
WOW,,, I now see there are 491 bad reviews on this place.

Before purchasing Panasonic phone system, I was assured that I would have technical support. On day of installation we called for tech support and were connected from some douche bag who couldn't speak clearly a word of English. He thought he was cute by instead of Panasonic support he gave us an 800 for COSTCO. When I called back all I got was the run around. They just lost my business. One customer alone needed 37 locations to have phone systems installed. I'll never use them again

I let the negative reviews create a state of anxiety and apprehension before giving FactoryOutlet time to process the order. I spoke to a company representative twice, expressed my concerns about the company's reputation. He assured me that the order would be delivered as promised.
It was delivered, as promised except that the 'promo items' (set of sheets & pillow cases) have not yet arrived. There is nothing wrong with the product and the price was at least $50 less than another large on-line merchant - that requires a Premium membership for the customer to receive any benefits.

I will give FactoryOutlet another try if they have something I need and cannot find in a local store.

RfvB