Robert V.’s Reviews of FactoryOutletStore.com & more

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FactoryOutletStore.com

Electronics

“My Apology to FactoryOutlet”

8/31/18

• Updated review

I let the negative reviews create a state of anxiety and apprehension before giving FactoryOutlet time to process the order. I spoke to a company representative twice, expressed my concerns about the company's reputation. He assured me that the order would be delivered as promised.
It was delivered, as promised except that the 'promo items' (set of sheets & pillow cases) have not yet arrived. There is nothing wrong with the product and the price was at least $50 less than another large on-line merchant - that requires a Premium membership for the customer to receive any benefits.

I will give FactoryOutlet another try if they have something I need and cannot find in a local store.

RfvB

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“Should have checked here first”

8/31/18

• Previous review

Ordered a $610.00 adjustable bed base today but had a funny feeling about some things the salesman said while on the phone with him. So - I came to this site to check out Factory Outlet Direct.

Just as my intuition indicated, it is a SCAM operation. I contacted my Credit Card issuer to establish an alert of suspected fraud. Unfortunately, one must wait 10 days from the date of the order & charge posting to make a claim.

I tried calling the Factory Outlet support and was transferred to another line twice, then put on hold for an excessively long time. I finally had to hang up and go to bed.

I am very sure that I will not get the item I ordered and that I will have a hard time getting a refund. But - I will NOT give up. This is the type of company that makes on-line shopping dangerous; we should fight back against these sites. But HOW?