Nicholas L.

Purchased a Plantronics bluetooth device from FactoryOutletStore.com. Received it within days of ordering. However, it did not function at all. They did no absorb return shipping costs. It cost me $9.10 via USPS to return. Then they charged me $7.49 restocking fee for an item that did not function; which is probably what they did the first time this defective item was returned... they restocked it and sent it to me. Contacted customer service and would only refund me the restocking fee. So I'm out $9.10 to return an item that Factoryoutletstore.com sent out defective; not to mention the hassle of the entire experience. Very dissatisfied. Stay away...