FactoryOutletStore.com

I needed an air filter for a refrigerator. After spending 20 minutes on the call with their ordering department, the guy assured me he had the part and shipped it. Mind you, I needed an AIR filter. He took my order only to find out my model does not even have an air filter and then I received notice that he shipped me WATER filters. Tried to cancel the order which was a bust so am having to dispute the charge with my credit card. Don't use these clowns.

Don't bother with this company. They never tell you if the item is actually in stock, but debit your card anyway. If you try to call you get placed on hold for ever ("your call is important to us..."). When you finally get a customer service agent the connection is so poor coming all the way form India that you can barely hear them. When you finally ask for a refund they say yes but never seem to actually get it done. Don't believe the 2-3 day promise.

I ordered a bed, box spring and frame, set up was supposed to be included in the cost and was not. They out source to different delivery companies and you do not get to pick the day and time (as stated on the website). My order did not arrive together and I tried contacting factory outlet by phone and email a few times. I had no response from them! The delivery company finally delivered my frame and left it on my porch. What I paid for was not included, it took a month to arrive and factory outlet takes no responsibility for companies they partner with. I will never order through them again and if you are thinking of buying through them go elsewhere. This is the first and only bad review I have ever left for a company.

I purchased a mattress and box spring just less than a year ago. The noise the box spring is now making is awful! It sounds like it's coming apart. It makes this noise even when my 10lb. Cat jumps on the bed. The policy is to exchange the box spring but charge $100 to ship it. That is ridiculous. If you sell a faulty product still under warranty there should not be a charge. I will not be purchasing from them again. Ever.

Purchased 12 expensive batteries for our Motorola radios. Website had all the right model numbers and I went ahead and purchased what I needed. I actually needed more, but I am glad I didn't purchase them. When the batteries arrived (and they did arrive quickly), they were NOT the model number I had purchased. Not even close. The voltage was wrong as were the other specs. I called the company and spoke to someone (this company's customer "care" location must be in India-if you understand what I am saying). After some difficult conversation with someone who doesn't speak English very well, I was informed that I would have to pay for the return of the order that THEY messed up. Great customer service! So, I have decided to keep what I have... and use them until they fail... and never again buy anything from this company. False advertising doesn't go down well with me. I'd advise you to stay away.

Ordered a wireless headset. The picture showed a complete unit with docking/charging station. I received it promptly but it was only the listening piece without the head bracket. I called in and was told to "write to customer service ". Once I did, they indicated that due to the Covic virus, there was no return/exchange of merchandise. I wrote back to try to purchase the rest of the unit at a good price and never heard back. Paperweight headset and out 100+ dollars.

Just ordered on line. I AM slightly upset. As they advertise a price and offer 10% off, so you figure that you can deduct the 10% from that price---That is incorrect-----
The 10% was already figured into the price--- a real bait and switch operation. But I liked what I read about the GPS 2797 and went ahead and ordered it. I have done business with this outlet and really have found nothing wrong with the service.

Purchased a three pack of refrigerator water filters. The first one I installed leaked. Called and was told to return it at my expense. It was returned and I received credit. Installed the second one and it did not leak. Being a six month item, I installed the third one after six months and sure enough it leaked. Contacted vendor and was told there is no warranty after 30 days. Seems unethical to sell a product that they know will be out of warranty when used without informing the customer of the warranty shortcomings in advance.

What a scam. The items are damaged and broken and when you attempt to return them, you wait on hold forever, have someone who can barely speak English, are continuously placed back on hold... it is a nightmare. The first new item I ordered was damaged. I exchanged it but they returned it and only created part of the amount back due to restocking even though I asked for an exchanged. I had to order a new one outright and pay full costs. The next two items were damaged. I paid expedited shipping and return costs both times but they refuse to compensate even though they provide crappy items. STAY AWAY!

No support, and horrible customer service. I tried to return a headset that was not compatible with my system after the 30 days, and they offered no help, simply said, sorry call the manufacturer. I was delayed returning it because I tried the manufacturer etc, and still could not get it to work after trying on and off for a few weeks. I suggest Amazon or a local dealer. The customer service staff, manager Jessica included, were like robots, and probably will be replaced by robots soon.