• FactoryOutletStore.com

FactoryOutletStore.com

Overview

FactoryOutletStore.com has a rating of 1.33 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FactoryOutletStore.com most frequently mention customer service, credit card, and next day problems. FactoryOutletStore.com ranks 994th among Electronics sites.

  • Service
    170
  • Value
    156
  • Shipping
    160
  • Returns
    127
  • Quality
    134

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
28
97
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • A customer service lying to his customers, this is unacceptable.
  • I contacted my Credit Card issuer to establish an alert of suspected fraud.
How would you rate FactoryOutletStore.com?
Top Positive Review

“PORCH PIRATES SUCK”

Terry W.
6/15/22

A person stole my package but returned it to me. Product was as described and I received excellent customer service.

Top Critical Review

“Negative stars!”

Melissa K.
1/4/24

2 different orders BOTH never came. Say they were delivered via their tracking, I emailed the customer service department they said they'd issue a refund, still have yet to see it. Multiple emails back and forth. Don't order!

Reviews (978)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (244) credit card (79) restocking fee (94) factory outlet (105)
Thumbnail of user melissak1451
1 review
1 helpful vote
January 4th, 2024

2 different orders BOTH never came. Say they were delivered via their tracking, I emailed the customer service department they said they'd issue a refund, still have yet to see it. Multiple emails back and forth. Don't order!

Products used:
None, never received

Service
Thumbnail of user jessicas3753
1 review
1 helpful vote
November 27th, 2023

If I could give a negative star I would. I placed an order in September and I am still waiting for said order. Or a refund. My package was supposedly delivered to a town 3 hours away. I emailed the "company" more than once, and for about a month they were replying. Now they don't. I would definitely advise against purchasing from here as you'll probably never receive your item and won't see your money again either.

Products used:
Couldn’t say because I never received order

Service
Shipping
Thumbnail of user markapurinton
1 review
0 helpful votes
March 6th, 2024

I ordered a Norelco Shaver open box and they sent it by USPS with tracking and no insurance, when USPS didn't deliver to the my home address; Customer service couldn't replace the product or refund my money. I was told to put a claim in with the bankcard company for my refund due to non-delivery.

Tip for consumers:
Buyer should make sure of the method of shipping before purchasing.

Products used:
I ordered a Norelco 3700 Shaver open box and they sent it by USPS with tracking and no insurance.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leslyap
1 review
0 helpful votes
January 13th, 2024

I came across this so-called factory outlet store on Instagram. They were advertising the most popular Stanley mugs. Prices were definitely too good to be true. But I fell for it anyway. Thankfully, it was not a large amount of money. ($35). I ordered them on December 8, they promised it would be delivered before Christmas. On January 8 their so-called tracking system said it was delivered January 8. So I went back to my original email and found a website to contact them. Needless to say, I have not heard anything back nor do I have a Stanley product. I wish all these scammers would put their time and effort into something good instead of stealing from honest, hard-working people.🤨

Service
Value
Shipping
Returns
Quality
Thumbnail of user bradd526
1 review
0 helpful votes
February 14th, 2024

This website sent me a used phone instead of a new one that wasn't compatible with my phone system. Then delayed repeatedly until I was out of their return policy time and wouldn't help me as I was out of the return policy time.

Tip for consumers:
When I called customer service, I was hung up on multiple times. When I got replies via email, I was delayed multiple times and asked to send pictures multiple times and them told to call them. They delayed long enough to push it out of the return policy. I just wanted the correct phone.

Products used:
I bought Panasonic TGA950B

Service
Value
Shipping
Returns
Quality
Thumbnail of user suzettep51
1 review
0 helpful votes
December 22nd, 2023

I bought an iPhone 12 on a Black Friday deal and they were super quick to take my money (that day) but we're not so quick ( like not at all) to give me said product or any correspondence! This place and these people suck! DO NOT BUY!

Products used:
None

Value
Thumbnail of user susanl3506
1 review
1 helpful vote
December 30th, 2023

I had made a purchase in Harrisburg, Il and was wished "happy New Year" by Carla. I responded in kind, She felt the need to continue although I was turned and leaving the store with her political opinion. Retail shopping is not the place for this conversation, period. I disagreed with her and continued to more towards the exit. Carla chose to continue to engage in dialogue that was offensive since I had already made it quite clear that I disagreed with her. Needless to say, I won't return.

Thumbnail of user bnc0380
1 review
2 helpful votes
October 29th, 2023

If I could give a 0, I would. I placed an order back in May 2023. I received shipping information about a week later. Watched the delivery status for a couple of months. I reached out to the company because there were no updates on the shipping status. They emailed back with the same tracking number that I was initially given and 3 days later it showed as delivered, to a town 4 hours away from me. They promised to resend the items and here we are in October, still no items received and they are not responding to my emails. Horrible!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennl263
1 review
0 helpful votes
January 1st, 2024

This is the worst company EVER! DO NOT BUY ANYTHING FROM THEM! I never received my order, and they gave me the run around that it was delivered and signed for; I have CAMERAS, but it wasn't delivered and signed, and they couldn't give me proof or the name of the signature.HORRIBLE customer service! They need to be shut down!

Tip for consumers:
I want my money back!

Products used:
Nothing, I never received it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user irmas101
1 review
3 helpful votes
May 18th, 2022
Verified purchase

I purchased a mattress and box spring just less than a year ago. The noise the box spring is now making is awful! It sounds like it's coming apart. It makes this noise even when my 10lb. Cat jumps on the bed. The policy is to exchange the box spring but charge $100 to ship it. That is ridiculous. If you sell a faulty product still under warranty there should not be a charge. I will not be purchasing from them again. Ever.

Tip for consumers:
Know that their return/exchange policy for faulty merchandise is not a good one.

Products used:
Mattress and faulty boxspring

Thumbnail of user irvingw10
1 review
3 helpful votes
October 21st, 2021
Verified purchase

Men's electric shaver would not take a charge.

They want a 15% restocking fee and they want you to pay for shipping for the return. Buh Bye!

Btw, I did eventually get a representative on the line and never got an apology for their defective product. That one thing would have gone a long way for a better impression.

Thumbnail of user terryw879
1 review
0 helpful votes
June 15th, 2022

A person stole my package but returned it to me. Product was as described and I received excellent customer service.

Products used:
electronics

Service
Value
Shipping
Quality
Thumbnail of user johnm977
1 review
11 helpful votes
January 27th, 2017

Website was very good and easy to find what I wanted
Checkout was quick and easy. Free shipping works, because the other 3 sites I looked at all charge $30+ for shipping.
Mother in law can not hear at all, and her current Clarity phone batteries went bad and can not replace with rechargeable ones. Called the company and phone is under 100% life time warranty, but they told me that we would have to send the phone in and it would take 45 to 60 days for repair. The lady is 85 years old and can not be without a phone for that long. She does not drive and maid service does all shopping for her. Thanks again for the nice and quick website. Would add a little more descriptions or data on phone for hearing loss people - use WebMD to get data.

Thumbnail of user susans5898
2 reviews
3 helpful votes
June 17th, 2023

Bought an item for $69.99 and took them over a month to see they sent me a $5 scarf. Customer service wants me to send them the item back which would cost me more money, wait until it gets back to them in a month to fully refund monies. Than they are saying keep the scarf and we will refund you 60% of your money. I keep refusing now they are offering 75% return of my monies and return the scarf at my expense. Don't buy from them

Tip for consumers:
Don't buy from them

Products used:
Nothing they sent a scarf instead of the cart that I ordered

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyf823
1 review
4 helpful votes
June 1st, 2023

Do not buy from this company! I ordered lawn chairs which it indicated was from Lowe's. After several emails I received an order. I received a cheap knee brace. No where can you find a phone number to call and complain. Sent another email but probably will not get response. I looked at site and it said USA provider but that was a lie!

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertc1498
1 review
5 helpful votes
August 10th, 2019

Ordered 2 28v. Batteries for my Milwaukee angle drill. Batteries arrived on time good price $186.00
For 2.One battery arrived with charge indicator down one red light out of 5
Not lit.
Charged it up topped off after a couple of minutes on charge.
No harm done.
But after reading the horrible reviews on jabber.com I have decided to deal with a stateside company and to pay $40.00 more for my Garmin g3 chip

Thumbnail of user jamess3223
1 review
2 helpful votes
May 25th, 2020

I purchased two items from the Garmin Factory outlet a Garmin Ultra 106 for $2,000 and a $25.00 splash protector for the included transducer. After reviving the Garmin 106 it was clear the units design included this splash protector so I asked to return the unit. I was told they would not allow the return due to Covid 19.
So let's see, I spent 2k in they store, they refuse to take back a $25 dollar bracket because it's contaminated? Really. Well I will never do business again with this company, it's a lame excuse which makes no sense and though it's only $25 it's the principle that's unacceptable.

Thumbnail of user lydial136
1 review
3 helpful votes
January 19th, 2022

Needed authentic samsung cables for s10e. Ordered 3 4 ft charging cables at their recommendation. I received 2 broken cables, both scratched, used, dirty, one connector completely crushed. That one also had exposed wires. To their benefit, they did say they would refund me, so that's good. But they better get a handle on their warehouse people because they sent me garbage, literally.

Products used:
none!

Service
Value
Shipping
Returns
Quality
Thumbnail of user josy.martinrodriguez
1 review
2 helpful votes
August 6th, 2023

If I could give 0, about sums it up. SPAM. Never received anything. Says it was delivered. To who? Definitely not me! I guess I should have read the reviews on online before purchasing, and saw that 99.9% of individuals who take the gamble were right. Saw the ad on Facebook, it was definitely too good to be true. Complete bogus! Very upset they STOLE my money.

Tip for consumers:
That it is SPAM. They steal your money.

Products used:
Nothing, I received nothing.

Service
Value
Shipping
Thumbnail of user larrym1770
1 review
2 helpful votes
May 8th, 2023

The web site said it would be shipped from Los Angeles, California and I would have the product in 5 to 7 days. Here it is 5 weeks later and all and all I get is a tracking number that says it is in transit be patient. Low and behold it is in China not the USA. All it gives is a contact email to get help. The email comes back as no such address. Why someone does not want to help me is a mystery I'm fixing to notify my credit card company that this is a scam not to be trusted.

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephm4106
1 review
3 helpful votes
July 18th, 2023

Received a pair of sunglasses ($5.00) per order# & tracking # istead of BOSE Wave System. Do not buy.

Tip for consumers:
Should have researched before buying.

Products used:
Non receipt

Shipping
Returns
Thumbnail of user bradyh76
1 review
4 helpful votes
January 28th, 2022
Verified purchase

Received phone damaged from being improperly packaged (both handsets thrown together in a bag with no packaging or protection between the)m. Sent photos of the damage. Was told that, being reconditioned, I have no recourse. Stay away from this fraudulent company!

Thumbnail of user laurentigue819
1 review
2 helpful votes
August 18th, 2023

Placed an order back in June and product had not arrived come August. I reached out to customer service for an explanation or refund. When they strung me around twice asking me to wait a number of extra days for product to arrive instead of refunding me, I reached out for a third time and they still have not responded. Don't shop from here. It's a hoax.

Service
Shipping
Thumbnail of user alissaw43
1 review
2 helpful votes
September 28th, 2023

Placed order for luggage and received receipt for the the money they took but no items received and tracking number shows nothing. Sent emails and have received 0 response.

Tip for consumers:
Scammers

Products used:
Never received items

Service
Shipping
Returns
Quality
Thumbnail of user jimz117
1 review
0 helpful votes
August 18th, 2020

Products are misrepresented
Product descriptions are NOT ACCURATE
Shipping department and packaging methods are far less than adequate resulting in damages to purchase
RETURN SHIPPING IS NOT PAID BY FACTORY OUTLET FOR RETURNS/REFUNDS

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From the business

Over 60 major consumer electronics brands are available on FactoryOutletStore, including products that range from Telecommunications and GPS to Fitness, Personal Care and Pet Supplies.
With over 90,000 orders a month, and an industry-leading record of 99%+ on-time shipping, FactoryOutletStore is a $100mm+ company serving shoppers nationwide.

Company Representative

Thumbnail of user customers1
Customer-Service R.
Customer Relations Representative
Typically does not respond to reviews
Happy Customers is my business. I enjoy hearing the "Smiles" on our Customer's faces once a resolution is made and they are breathing easier about their purchase!

How can I assist you today?!

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1.3
978 reviews
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