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I purchased a mattress and box spring just less than a year ago. The noise the box spring is now making is awful! It sounds like it's coming apart. It makes this noise even when my 10lb. Cat jumps on the bed. The policy is to exchange the box spring but charge $100 to ship it. That is ridiculous. If you sell a faulty product still under warranty there should not be a charge. I will not be purchasing from them again. Ever.
Tip for consumers:
Know that their return/exchange policy for faulty merchandise is not a good one.
Products used:
Mattress and faulty boxspring
Irma S.'s review of FactoryOutletStore.com earned 3 Very Helpful votes
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