Ally N.

I ordered a bed, box spring and frame, set up was supposed to be included in the cost and was not. They out source to different delivery companies and you do not get to pick the day and time (as stated on the website). My order did not arrive together and I tried contacting factory outlet by phone and email a few times. I had no response from them! The delivery company finally delivered my frame and left it on my porch. What I paid for was not included, it took a month to arrive and factory outlet takes no responsibility for companies they partner with. I will never order through them again and if you are thinking of buying through them go elsewhere. This is the first and only bad review I have ever left for a company.