FactoryOutletStore.com

I bought a refurbish glaxy S5 new phone with one year warranty from this site about 15 days ago. Within a week the battery and phone started malfunctioning. Battery drains within 5 hrs. Of charge. Phone lost all my music files.
I contacted the telephone numbers for customer service. The told me the phone is international, not US. Even though it has a one year warranty, no one is able to help.
IF there are any regulatory agencies for big giants like Samsung, I hope they scout these sites to discover what these foreign companies do to American consumers and start holding hearings.
Also, I hope there are attorneys who scout these sites to get consumers to start class action lawsuits.
Beware of saving $100 but potentially losing $500 for bad product and no customer service...

Ordered a microwave oven and extended warrantee by phone that was in stock to be delivered within 5 days. On day 8 called to see whats going on as no tracking or communication from this Factory Outlet Store. Was informed by an Indian representative that was very difficult to understand that it was never shipped. He would not answer my question of when it would be or when it would be received. Day 10 emailed & demanded notice of shipping or my $ returned. No response.
The local district attorney needs to put these P. O. S. Es out of business and punish them as deserved.
Paid by PayPal, how do I get my money back?

They "sell" things at prices which may or may not be better than you can find elsewhere. They say your item will be shipped in 3 to 5 days, and provide no information on your order status. After 11 days, I contacted them via chat. Only then did I discover my order was "back ordered" and wouldn't be available to ship for another 7-10 days. You would think an "outlet" would only be selling things in stock. They're obviously just a consolidator. Avoid. Do some more research and find what you need from real retailers. I went to Garmin and got the same part for the same price.

Ordered 3 replacement cell phone batteries. My first clue was what was printed on each battery... Made In Chia, not China! I fully charged a battery and it stayed fully charged until I made a 15 minute call the next day. 3 bars to 1 bar after this call.

I spent $3.00 to return the items in addition to the $26.00 purchase/shipping price. A week later I got a notice of a $15.00 refund from Paypal. This vendor didn't bother to send an apology or to itemize the deducted restocking fees. It's amazing how a company can send out mediocre merchandise and deduct exorbitant restocking fees for returns at customer expense!

From now on, I will read company reviews and the fine print in the Returns Policy before I buy.

Ordering the phone was easy and quick. It would have been 5 stars if I did not get abbushed by a falsely leading popup that offered a free $20 rebate if you click on it. Ended up being a sales pitch for a monthly discount service.

Tried and tried to find tracking info on my purchase for over a week. Nothing. Finally called them. It was put on back order but they never bothered emailing me that info. No idea when they'd get it. So I canceled. I also had written them an email about it -- never replied. Highly recommend not using this company.

Bought what I thought were 3 LG water filters which should last me about 18 months. I was disappointed when I learned it would cost me a 15% re-stocking fee to return them. I used one and it worked ok but didn't quite fit well. I tried to use the 2nd one and it made the water taste funny (probably some carcinogen that I will find out about later) so I removed it and bought an actual lg filter. I have tried to get it exchanged as defective and was told, it's over 30 days... no returns. I asked to speak with a supervisor and was given this weird number *******401) an automated voice message picked up with no description. This is a definite SCAM company.

Don't use their expedite shipping. Its a scam. They don't keep there promise plus if you return the product your out the return money as well. I just wished I had visit this website first before buying any products from this low life piece of SH--. Last I recommend anyone that has been ripped off by this vender to make a complaint to the Better Busyness Bureau ASAP. Maybe they can find a way to shut down this Busyness.

Ordered ordered a Uniden D1760-8 cordless phone and received it very quick. I followed all instructions in setting it up but 2 of the 8 phones would not register to base no matter what I tried. I contacted Factory Outlet through their Chat line and described my problem. After 35 minutes of seeing them write that they are looking into it, they sent me a link to the instruction book that came with the phones. They then said I could exchange or get a refund by returning the phones. They wanted the whole set not just the 2 that didn't work. I spent 50 minutes online with them for no help at all. I returned the complete phone set in its original packaging at my cost. Today I had the credit applied back to my credit card and it was $45.00 less than what I paid for the phones. I will never deal with this company again. Their customer service is useless.

Rip off. Ordered a battery for my older Makita drill since I can no longer get them from Home Depot. Battery used a couple of times and won't hold a charge. Obviously a lemon but won't take a return if over 30 days. There's a reason you only have a 30 day return policy, you sell crap. Find a more reputable seller.

UPDATE - After initially telling me they wouldn't do anything, they contacted me to see if I wanted a refund or a new battery shipped, so I upped from 1 star to 3 because of their initial response. Now to see if I really get my $ back!

If at first you don't find what you're looking for, try a search from the items listed on the upper left side of the page. That's how I had to do it as using the search engine didn't show a result for my search. So, clicked on Bath and Safety, and scrolled down the page when it popped up. The first shower head wasn't the one I was looking for, and knew that Carex had it available. Scrolled down a little further, and there it was, Thank God! I would advise against ordering anything by phone as I'd ordered this shower head over 4 weeks ago, never got any phone call about there being some sort of problem, so really didn't make me a happy camper!

I'm giving them 1 star because zero wasn't an option. Ordered laptop computer battery. Arrived 2 weeks later. The battery did not fit the computer. Wrong size, shape, etc. This was the correct battery per the website. Called customer service who made no apologies for the wrong battery and simply said send it back for a refund. Their policy is; YOU pay for shipping and 15% restocking even for THEIR error. What a scam! I'm a fool for not reviewing this business better before ordering as I see similar reviews. Do not purchase anything from this business!