FactoryOutletStore.com

This company is bogus. Don't tie your money up because you will become very frustrated with the customer service. They don't care about you they only care about the cash flow that you can provide to them. Nothing ever gets delivered on time and they will promise you next day Saturday delivery and charge you more money but you never receive anything. They tell you they will call you back and no one ever calls you back. The manager gives you a phone number for their personal line and when you call that number back it doesn't exist. LIES, they will refund you eventually because there is another sucker that is tying up their cash flow trusting that this is a reputable site.

Placed order for luggage and received receipt for the the money they took but no items received and tracking number shows nothing. Sent emails and have received 0 response.

I'm not even sure how my order ended up being placed by this company as I placed it on another site. I have not received my order and when I called, I was hung up on - twice. The CSR said my order number did not have enough numbers to look it up, but somehow kept trying to assure me it would be delivered in two -- three days. I told him the tracking info said differently and he said it is always wrong. WTF? I am putting in a reverse charge with CC and hope to never have to deal with this scam company again.

I placed an order from them on the 25th of April and was advised that they will send me a tracking number. Well on May 8 I got a tracking number. I tried entering tracking number and it advised my package was headed to USPS for shipping. That is where it stands today. Still headed to USPS and it's been a week. Now they want to begin an investigation and I have to wait another 10 days before they can do anything. Never order from here again. Guess after 10 days I can request for them to return my money. Complete waste of my time

When attempting to purchase an item online the screen would say "cannot be processed at this time", giving the impression that the order did not go through. The next day I had discovered money coming out of my paypal account, even though I did not complete the order and when I called was told that there was nothing they could do and would only refund when I received the item and returned it. They did not take responsibility for their website and did not seem to care that it was illegal to steal. Do not even go near this website.

I purchased a refurbished GARMIN GPS. I had intermittent problems with it in the first month. I called and was told to try it for a bit longer (note: the return period ends at 30 days). I continued to have the problem intermittently. When I called to return it for service I was told I would have to pay shipping both ways because shipping is only paid in the first 30 day period. In addition, the item is under a one year warranty: they would send me a new product, but the warranty would end at the end of the original year (less than 2 months from now). Usually when you get a new product the warranty date resets. Additionally the customer service rep was very rude. I refuse to pay shipping and be sent another item that may or may not work and then have no recourse. I would not recommend doing business with this company.

WORST customer service I have ever received! The item I bought (a underground fence collar for a dog) was sent with the wrong battery (a 9-volt instead of the correct battery which would cost ~$20), which could have been easily fixed. After calling customer service they told me that I would have to send the item back at my cost to have the same item with the correct battery sent to me. After 2 lengthy conversations with customer service (rude and not knowledgable at all), I was told that I would get a $5 credit to my account to cover shipping. This never happened. Save yourself some time and money and order through a different site. Their customer service is ridiculous, and the prices are not that great. I will not be ordering from them again, even if I could save a few dollars by doing so.

FedEx sent a pic of my item on someone else's porch, they wouldn't let me file a claim. I let FOS know they had to file the claim, instead they told me to file a claim with my bank (?) Waited 30 days for the bank to conclude (big surprise) TRACKING INFO SHOWS ITEM DELIVERED. Never heard from FOS again, and I'm out $55 with no product. Ordered elsewhere, will not order from them again.

I purchased a lawnmower 2 months ago, tracking says it's been delivered a month ago,, in contact with these people they keep telling me to be patient, I told them my package is not coming! They are not replying, i told them via email I want a refund, they will not respond! These people are big scammers pls avoid them people, you will be greatly disappointed! Know I have to buy a lawnmower and seems I will be out of pocket for this, very upset!

I placed one order and never received it. They told me that it was on backorder for a couple of months. I asked: why do you have the phone listed as available on your website and promise that it would be shipped the next business day and do not fulfill your promises? They said that it might become available at any time. Go figure.

I ordered some heat pump filters and paid for them and never received the order. I contacted them via email and reported the issue. I was told I had to talk with a live person to get help with my issue. I called and talked with someone who I could barley understand. The wait time was long so I opted to have them call me. They called and put me on hold saying they will see what they can do for me. I waited for 10 minutes and than they disconnected the call from there end. They have my number and issue and they did not call back. I gave up and I am sure that is what they are counting on. Not worth my time to pursue $60. So no resolution, no filters. All I can do is write this honest review and hope you don't use this company i the future. I gave them one star since zero was not an option.

We purchased headsets from FactoryOutletStore and Headset Direct. We had additional headsets that needed to be returned and there was a mixup and the wrong headsets went to each vendor. Headset Direct quickly noticed a problem, contacted us, understood what happened, and sent the headsets back. FactoryOutletStore didn't get it when I called them, they told me I had to wait until the receiving department marked the order as received, and said they would call me back and didn't. Every time I tried to get this rectified I was bounced around. All the while, a Headset Direct employee continued to reach out to me every so often to check on the status. Finally, I received another email from FactoryOutletStore stating they rec'd headsets that we didn't order. I explained the mix up again and asked if they could send the headsets back and they never answered. They are terrible if anything goes wrong.

I called before placing an order and they assured me it met my one requirement. Since my item was a replacement item for a dying headset, I didn't open/use/setup the headset till months later. They lied on the phone, I bought it, then when I called to see if they could help me the guy told me all my mistakes, lied, said he'd pull the original phone call and let me talk to a manger and then hung up the phone. Awful service. Awful people. Lies all around.

Very late on delivery of order, (3 times as long as I was told). Charged 15% "restocking fee" even though their error. Had to order from another vendor because order was so late. Customer service worthless, refused to help or even discuss and You cannot understand them, if you speak English. If they decide to not charge "restocking fee" I will reevaluate this revue.

Do not order from this company.

Purchased garmin hunting chip for my gps. Received late because the item they said was in stock was not! Once I received the item I installed and found out that the chip was blank or defective. Contacted factory outlet and they stated that I needed to contact garmin, I did and they stated that I needed to handle thru where I purchased. Got approval from factory outlet store to send in and exchange, they credited my credit card for my purchase less 15% restocking fee. I hope you are reading this review before dealing with this business, as I learned from now on I will read reviews!