Jeannette B.

We purchased headsets from FactoryOutletStore and Headset Direct. We had additional headsets that needed to be returned and there was a mixup and the wrong headsets went to each vendor. Headset Direct quickly noticed a problem, contacted us, understood what happened, and sent the headsets back. FactoryOutletStore didn't get it when I called them, they told me I had to wait until the receiving department marked the order as received, and said they would call me back and didn't. Every time I tried to get this rectified I was bounced around. All the while, a Headset Direct employee continued to reach out to me every so often to check on the status. Finally, I received another email from FactoryOutletStore stating they rec'd headsets that we didn't order. I explained the mix up again and asked if they could send the headsets back and they never answered. They are terrible if anything goes wrong.