I purchased a refurbished GARMIN GPS. I had intermittent problems with it in the first month. I called and was told to try it for a bit longer (note: the return period ends at 30 days). I continued to have the problem intermittently. When I called to return it for service I was told I would have to pay shipping both ways because shipping is only paid in the first 30 day period. In addition, the item is under a one year warranty: they would send me a new product, but the warranty would end at the end of the original year (less than 2 months from now). Usually when you get a new product the warranty date resets. Additionally the customer service rep was very rude. I refuse to pay shipping and be sent another item that may or may not work and then have no recourse. I would not recommend doing business with this company.