FabFitFunReviews 4,286

This was my third box and I get so excited to open them. But this box missed the mark by miles and after reading just a few reviews, Im certainly not alone. Im a 62 yr old woman and its in my profile. So why would I need cheap tassel earrings and acne lotion? That candle smells awful too. Maybe they need to realize that just because its expensive, doesnt mean its a good quality. Im giving it one more try, then Im done. I wont be recommending them anymore unless things change.

I wasn't that thrilled with my Starter Box as the poncho shed all over my black pants and white shirt (I gave it to Goodwill) and the drop earrings broke on my way to work (Sheesh!) The Spring box is "MEH"... The candle smells like cheap aerosal room freshener. I've paid far less for beautiful soy candles with luxurious scents ($20) so i don't get the SRP of $40. The orange clutch is probably the last colour I'd wear. The earrings are far too "gypsy" and cheap looking for me. I tried to give them away, but no takers. I get it that it's a "crap shoot" and you get what you get, but it's frustrating when I get a lot of crap that I can't use. I needed the massager to destress! (a good product), btw). The box that the kit comes in is very cool and I love the graphics. Sorry, but I'm glad I didn't get the year subscription... Just sayin'!

I am a new customer that ordered the Spring 2018 box with four different add-ons. I paid for everything on 2/2/18, and have contacted customer service via email which gave me no response and today via online chat to inquire as to why my box hadnt shipped yet. I was told that there was a mistake from the shipping courier and my label was delayed at FFFs error. That the boxes go out in groups. Yes, no doubt as on instagram every paid endorser/celebrity has their box. According to their site those people that purchase add-ons will get priority shipping. I dont even have a tracking number yet and all they can tell me is that the delay is their fault and they dont know when the box will ship. Im not impressed. I paid $39.99 with a discount code and over $50 for extras. I wont order again.

I had an issue tonight relating to the annual subscription on march 6th, and within 40 minutes I was able to get a response. I was pretty scared beforehand reading these reviews but the agent I talked to was very understanding (his name was Riche) and we were able to get my issue resolved in no more than 5 minutes after first speaking. I did have to call a few times but third time was a charm. I wanted to write this and show my appreciation for the agent working with me on this, I would give 5 for him but I will update the review once I get the my first box to see if it was all worth it :) and hopefully other customers will get this same treatment!

I joined last year, my first box was Winter 2017 and I was happy with it.
But... then came the Spring box- terrible. The clutch has a tear in the lining and the rest of the products are cheap. Really disappointing. I reached out to customer service and got no reply.
I bought the annual subscription so have already paid for the next two boxes.
Just know if subscribing that the profile they have you fill out is just for show/sales and means nothing. They do not use it to know your preferences.

Surprised about so may bad reviews. I have had the year subscription - just finishing up the first year. I love getting my box and always feel that I get at least the value of what I paid. I get items that I do not want sometimes and I set them aside for gifts or just to give away to people who I think will like them. Everything is nice and worth keeping or gifting. I am least impressed by the jewelry selections and just as soon not get those. But I love the facial products and the fashion items. You can tell them what you like to help get items of use to you. My only complaint is I got eyeshadow twice even though I said I disliked makeup. Disliking makeup makes eyeshadow pretty much the last makeup I would use. I did love the lip crayon they sent though and I actually used the last eyeshadow kit while on vacation. Happy camper here, and sometimes I even buy add ons or reorder some of the favorite products. This is a really great way to try expensive products without paying a lot and then finding out you don't like them. If I don't like something, I don't buy it again. I loved the Spongelle buffers so much that I bought a bunch of them for gifts and another for myself. The soap really lasts a long time and they are just the perfect texture to me. I plan on renewing for another year. Hope I will continue to be happy with the boxes. So far, so good.

So I decided to give it another shot. I just got the years subscription to see if the shipping was better. First, they charged me for the winter box + a years subscription. I wanted the winter box to be included in my year but they are very misleading. They had upgrade for more customization so I upgraded, they didn't say it wouldn't include the box you were trying to customize. I spoke to customer service and they let me customize the winter box, however, they said there was nothing they could do about the billing. The two stars are for the products only. The shipping is no better. The winter box took forever even with add on's and this one is taking forever as well with add on's. I'm in for a year so there is nothing I can do but I no longer recommend this company. I don't know why they think their slow processing time and slow slow shipping is standard. I've never had to wait this long for anything I've ordered online. That is what they tell me though. It's standard. At least give people the option to do a 3 day ground shipping. I get stuff from Amazon in 2 days and shipping is FREE.

I like most of their boxes but I don't "need" them. Thus I have tried twice previous to today to cancel the subscription - even showing them the cancellation letter - from their company! - and they still sent out a spring box! Are you kidding?
They then send the exact same typed out letter that I had gotten the first time I tried to cancel. So in all 3 times (as of today - still trying - emailing back and forth wasting my time) I have tried to cancel and I still have a box on the way as of this morning. AWFUL customer service... they need to take notes from Amazon. WOW.

If you don't cancel your subscription, they will charge you automatically this out notice. And then you will have to spend 3 hours on the phone while they lie to you and try not to provide you with a full refund. Do yourself a favour and avoid this company!

The box may be quoted as technically reaching a certain dollar amount per month in terms of total value, but in my experience the items included were from mostly unknown brands and felt cheap. I mean yeah you can have a pair of earrings that are "gold plated" but were totally made in china and rub off in a month, or you can just pay what that is worth without this box and actually not end up with a box of cheap crap that you only kinda want. Idk. I thought this would be a fun way to surprise myself each month with a self care item or others that maybe i hadn't picked out, but most of the stuff included are well marketed but low quality items. That sucks. Who cares what the actual "value" is when it looks like a bunch of crap when you receive it? Anyway, imho

I received my first box today and while I like two of the items, the rest of it was just kind of meh. The two items I like are pretty specific to me (a sea salt muscle soak and a fragranced body buffer.) I found the wrap (which online is shockingly $149 to be really cheap and about the same quality as my couch throw. The gym bag was laughable and the phrase "I work out for cupcakes" was a bit demeaning in my opinion (I work out to be badass.) I gave it a chance and was just not that interested.

On 2/15/2018 I reviewed about the winter box I received. I stated it was ordered based on the products that were supposed to be in the box but were not. My review was answered saying they would follow up and insure I got the correct products. They never followed up. I canceled the subscription and insured with my bank they would not process anything from this company. As I expected they attempted to process and they were declined. They then had the ordasity to contact me about the decline and stated I did not cancel. This company tells you they will follow up and fix the problem but they do not. It is a shame because I believe the boRex are worth it if they sent what they advertise. Be careful

I got a promo code that was apparently for a starter box and no the editors box. Why on earth would a box that only has maybe 3-4 things have the same original price ($49.95) and product value as the seasonal and Editors box but have HALF the stuff and it not be CLEAR that you have NO IDEA what you are going to get? Customer service was no help. Magically my status went from shipping soon to I have a tracking number for your box so unfortunately you can't change, pay the difference and get what you wanted or even KNOW what you are getting. I went from excited to extremely disappointed!

I placed my order on 1/10 it is 1/29 and my box still has not shipped. I have contacted them at least 4 times both by email and online chat. I have been told 10 that they take time packing to make sure that the items are perfect. 2) it takes at least 10 days to process the to 10 to be delivered. 3) my items are out of stock and as soon asI pick new ones they will ship the box asap. 4 my changes were never put in the system they willdo it again and it will take 10 days to ship and then 7 to 10 to get to me. I asked for my money back they DO NOT give refunds. My credit card wias billed on 1/10 I am hoping that what is in the box if I ever get it is not as crappy as their customer service

I was on the website and found a promo code that worked to take the price down from $49.99 to $19.99. I am positive that the promo code worked and that the price showed the $30 discount (from $49.99 to $19.99) before I clicked "Get the Box" or whatever the button is to give the go ahead to charge my card. Then I check my order detail and I've been charged the full price of $49.99! That's pretty sketchy. So I called customer service and the person took forever to help me. She kept saying that I must have chosen the box that is $19.99 not $49.99 but I am sure that that was not the case. She would not honor the promo code and kept asking if she could "explain" what had happened but she clearly didn't know what she was talking about and had no value for my time or my money. This is exactly the kind of stuff that turns me off about all subscription service companies. Any company that needs to automatically bill you to shop there immediately raises some red flags from me, and after this initial experience with FabFitFun I'm definitely turned off. All said and done I'm relieved I was able to get my refund to nip this in the bud. I would stay away from this company.