FabFitFunReviews 4,286

So I just wanted to give an updated review. Kendall from FFF reaches out to me. I have to say, the responsiveness was excellent. I wish my total experience was as good as it was after Kendall got involved. I updated the review and considering how much Kendall did to rectify my poor experience I definitely give FFF 4 stars If everything was handled as well as it was by Kendall I would give 5. Thank you FFF and I look forward to next seasons box

The product is great, but everything else is awful. Horrible customer service. Horrible at organization. I ordered the Editor's Box, never got it! They just charged me for the spring box! Their live chat is just going around in circles. Completely unhelpful! I got a box for myself in december and loved it but have only had issues with getting the product. If you do it, make sure you are following up consistently otherwise you'll get SCREWED OVER!

It was my first box and what a disappointment. I ordered in October to be a Christmas gift for my daughter-in-law. The box arrived on the 8th of December so all should be good. Wrong, three items missing including the eyeshadow, socks and hand cream. I called, no answer. I called again, no answer. Finally tried Chat and got someone who told me sometimes that happens. I told her it was a Christmas gift so I had to have the items before Christmas. She said that would not happen and she was right. She offered no apologies. It is December 30th and I still do not have the missing items but of course have been charged for them. I had to buy a replacement gift also. How can two months not be enough time to get it right? No more FabFit for me!

Ordered a box and 1 extra product. Box arrived and the additional product was not included. I am being told to take picture of box contents and invoice to prove I didn't receive. It's 10.00 seriously? In the box the necklace provided became discolored after wearing it for 3 hours? Really? This is not worth the hassle or money. Horrible customer service! Still trying to get the product I already paid for. One shining quality I look for in a company is how they call their customers liars when the company screws up. I am cancelling. I have better things to do then chase down their mistakes. I would give a 0 stars if I could.

Ive been a FFF subscriber since 2015. There have been items I didnt enjoy, or werent my style. But ya know what? They made great gifts!
FFF is one of my favorite subscriptions out of my 9. It beats Rachel Zoe Box of Style every time.
So, shipping can take a bit sometimes. Its not always 100% up to par. But I always get my box, and am always kept up to date. Customer service has replaced two of my broken items wishing two weeks.
I feel like some of yall need to step away from your inboxes, and just enjoy the $200 worth of fun youll receive. If you cant be flexible, then non customizable subscriptions may not be for you.

Fabfitfun is awful and I urged everyone to reconsider. My first box was Fall 2017 and that took 6 weeks just to ship, despite their website saying boxes will be shipped within 10 days from the order date. I reached out to the company and got a standard were sorry email. My second box was charged to my credit card on 11/27 as of 12/18 my account showed that shipping was pending. I emailed the company since this is now the second time their promise of shipping in 10 days did not occur. I got no email back. Nothing from costumer service. Suddenly late tonight I get an email from fed ex saying my item has shipped. So basically this company cant even respond to a basic email. Just put a box together real quick and ship it out. I am disappointed that they cant even take the time to answer my email. Terrible service and I am canceling my account. Although from reading some reviews that also may be difficult. Please stay away from this company.

I placed my order on 11/13, I was aware the box wouldnt ship until 11/27. I received a tracking number 12/1 four days after the package appeared on my FedEx delivery manager. FFF ships FedEx SmartPost and the box is delivered by USPS. I emailed FFF on 12/11 since tracking status hadnt updated in several days. I received a response from FFF tonight with a hyperlink to FedEx tracking page and was told to wait four more days. Its unacceptable to tell someone that due to high volume of packages it may take more time after ten business days have passed since an item was shipped. Ive received two packages that were sent via smartpost through the same hub the FFF box has been since 12/6 both have been delivered. Im peeved and disappointed with the subpar inept customer service Ive received. If their not going to take care of the problem my bank will gladly do so.

I cancelled my subscription in October and for some reason was charged in late November for the winter box. I didn't notice the charge until I received the box two weeks later. I promptly contacted customer service through their website email form, explaining the error. The customer service rep was quick to reply and tell me I wouldn't be refunded. I replied with another email saying this was unacceptable customer service, to which the rep responded, "I just want to inform you that if you ship the box back to us, then you will have to pay for the shipping fee. Once we see that the box is being sent to us, as a one-time thing, we will go through the process to arrange a refund to your account." I am currently disputing the charge through my credit card since this is an error on their end - it's not right for FFF to make me pay for the shipping cost to send the box back, not to mention try to make it seem like they are doing me a favor through this "one-time thing" and also that I am "insisting," as the rep stated. So disappointing - three friends of mine and my sister are cancelling their subscriptions as a result of my experience.

I ordered two boxes, one winter box for myself and a starter box to gift to a friend and see if she wanted to subscribe, and I'm really glad I won't be urging her to subscribe. First of all, the FAQ on their site is incredibly misleading, it tells new customers that their starter box will be shipped within 10 business days, which the average person will usually understand to mean that the box will be processed and shipped in 10 business days or less, which is absolutely not the case. When I contacted customer service, the representative informed me that it takes 10 business days for the box just to process, then another 7-10 days for the box to ship. You really end up waiting like a month or more just for a box of okayish goodies.

The customer service is ok, I did ask for a refund and eventually ended up receiving one, but only after an hour long conversation. I really don't recommend this service at all. Don't be fooled by all the celebrities and youtubers endorsing it.

I ordered this box 11/28/17 and it still hasn't shipped. I have live chatted with them many times and was assured I had nothing to worry about I would get my box just in time for Christmas. That was until today when I messaged them because my box still hasn't shipped and they said they could guarantee anything. This was supposed to be part of my daughters Christmas now I'm pretty sure it won't be here in time. There is no reason it should take this long.

Ive been a subscriber since Fall 2016 and have loved every box that Ive received. I noticed that there are so many negative reviews and I find it ridiculous. All the products are full-size and perfect for anyone. I think its great for me since Im away at collegeyou receive the perfect amount of beauty and clothing productsI dont have to worry about purchasing any type of skincare products on my own. The clothing items are great whether youre in the east or west coast since they arent overly heavy nor light. Before taking these peoples opinions to heart, you should subscribe to this box and judge it for yourself. You will not be disappointed.

I just received my very first FFF box. It is the winter box. I LOVE it! I ordered it because my very favorite Kate Somerville product was in there. And the price of that alone is $75.00. I paid $39.99 for the entire box of full sized products! And they are all items I.ve been using!
About their customer service... when I opened my box I noticed a perfume smell. So I started pulling items out of the box. Grabbed the pillow spray and it was leaking on to some of the products. Most items were protected from it. I wanted to let the company know. I sent them a message on FB. They replied very quickly. Less than 12 hours. I told them the items that were damaged. And they said they would replace them all, including the leaking pillow spray! They even asked what color on one item. They were very understanding. And apologetic. And to replace the items was beyond my expectations! Hassle free resolution! Thank you for your great customer service! Cant wait to get the next box!