Catherine Y.

A site that will pay you to spend the money you were going to spend anyway?! Aside from being a little jealous that I didn't come up with this concept myself, I have no complaints at all. It's really fun to get paid to shop and I find they are consummate professionals when it comes to all the Accounting work that I'm sure they have to do. Their referral program is great and it's cool that they have fluctuating cash back rates depending on seasons and holidays. They also offer in-store cash back which has been a real game-changer for me. Nothing but good things to say about this company and my experiences with them!

I was on the website and found a promo code that worked to take the price down from $49.99 to $19.99. I am positive that the promo code worked and that the price showed the $30 discount (from $49.99 to $19.99) before I clicked "Get the Box" or whatever the button is to give the go ahead to charge my card. Then I check my order detail and I've been charged the full price of $49.99! That's pretty sketchy. So I called customer service and the person took forever to help me. She kept saying that I must have chosen the box that is $19.99 not $49.99 but I am sure that that was not the case. She would not honor the promo code and kept asking if she could "explain" what had happened but she clearly didn't know what she was talking about and had no value for my time or my money. This is exactly the kind of stuff that turns me off about all subscription service companies. Any company that needs to automatically bill you to shop there immediately raises some red flags from me, and after this initial experience with FabFitFun I'm definitely turned off. All said and done I'm relieved I was able to get my refund to nip this in the bud. I would stay away from this company.