FabFitFunReviews 4,286

I received from a friend a free trial box where I had to pay $5 for shipping and it was a 21-day trial after which I would automatically be renewed for the Summer 2018 box. My box arrived AFTER the 21-day trial period. I thought the box was meh - not for me. I had to fight with a customer service rep to get the auto renew charge that was on my credit card refunded. I hope this isn't their practice -- shipping trial boxes so that they arrive after the 21-day trial period ends cause if it is that is very dishonest.

This is my second year of FFF and I love every box better than the one before. I have never had any problem with customer service The very few issues I have had with FFF have been dealt with in a professional way.

I think FFF is the best value for the money if you are interested in sub services! They go the extra mile. The Spring box was great. I had a problem with one item and the issue was immediately taken care of.

I think a lot of people only write negative reviews so I am giving FFF a great huge thumbs up!

This is my second box from FabFitFun (the 1st one being the Winter 2017 box) and I love it! It's a perfect "treat your self" purchase because they're more expensive items that I wouldn't normally buy, but for $50 it's a steal and I get to try them. The Spring box contains an amazing moisturizer that's normally $40! I'm very happy with my subscription so far. They also have amazing customer service. My sister-in-law received her winter box with the eyeshadow damaged and they were very prompt about sending her a replacement!

Okay, this is my 6th box and I put off opening it for days as I was so disappointed with the last few I thought I needed to be in a good frame of mind before breaking out the scissors. Not to disappoint, this box was equally as disappointing. I would honestly only use one of the products inside as the jewelry is cheap, the plastic purses I might have carried as a teenager and the samples are weird color palettes (bright purple blush, etc.). I had to bite the bullet and cancel. The only good thing I can say is the box they ship it in is pretty and always makes me smile. Not $50 worth of smile, though...

So here's the update. FabFitFun contacted me and made things right after I wrote the bad review. They refunded me the money they charged me, and I finally received the Spring Box today that replaced the original Editor's Box they were supposed to send me. They even credited me 1/2 the amount for the upcoming Summer Box, but I couldn't see any credit on my account. So all in all, yes they made things right, but I just can't trust that something like this won't happen again. I love the concept, but until they can get a smoother running system I won't be renewing.

The Spring 2018 is my 5th box. I was so excited in the beginning to receive my boxes because 10 days after billing you would receive you seasonal box. It now takes much longer. I do love the outside of box and that it is about women empowerment however the products are getting cheesy. My 2017 fall box had a scarf that you could by in the $3 bin at Target. My spring 2018 is the WORST. The earings that I received did not have backs and had the "Made in China" sicker attached to the back and the "value" is $58 I'm sure these can be ordered off of Wish for $2 and the candle valued at $45 is off centered and has splotchy wax all over the outside. I liked trying new products but it is not changing its face this hair that jewelry this. I do not believe it was valued anywhere near $330. I will be looking to subscribe to a box that I wouldn't be disappointed to refer a friend to. I will give one more chance so I do hope that the reviews are read and changes are made to the members of FFF as I am not the only wo thinks the subscription is going way down hill.

Have been subscribing for almost two years and very pleased as this company is growing and expanding into different categories such as home - just gets better and better. I really like some of the skin care brands I've found out about such as Grown Alchemist and Dr. Brandt (tried these and love then both.) I also participate in the edit and add-on sales (full items at discounted prices). Two years ago the boxes were amazing: (Vince Camuto totes and tea & coffee makers) along with other goodies. Every now and then there

Ordered a "trial" box and got a "order shipped" email on Feb 20/18. March 12, got an email about my order being processed for a second box. Still no "trial" box. What? Tracked the shipment. No information. Just the label created. No email communication from the company except that they have charged me full price for another box. Emailed and messaged the company. Finally got a reply that the winter box (my "trial" box) had sold out. WHAT!? And, had I not followed up about it, then what? They were going to just hold on to the shipping fee they charged me for that trial box and not say anything? And, further, to send me a second box without me seeing my "trial" box (the pitch being "try it, and if you like it, we will keep sending them, if you don't cancel it"... ok, pretty hard to decide when you didn't send it out, and didn't even have a plan on dealing with that!) Pretty nice scam to get my credit card info and make a few bucks. Now I am seeing these reviews that indicate that the boxes I will get will be crap. Well, maybe this company sort of grew way faster than what they were equipped for and so sort of imploding. We'll see what I end up getting. Hopefully they are working on turning this ship around because right now, it's absolutely something to warn people AGAINST! It feels a lot like a huge scam. They will have to work hard to get me to come back and give them a great review.

My box still hasn't shipped yet...
When I contacted customer service via online chat, they told me they will follow up with email soon. I still haven't received any follow-up after 4 days. I am very disappointed because I have ordered lots of add-ons this time for family and friends. They are all going after me wondering when they will receive their gifts. Can fabfitfun at least get back to me with an answer?
It is really not fair how fabfitfun treats youtuber differently than us...

I have loved all the past boxes that I have rec'd - Spring 2017, Summer 2017, Fall 2017 and Winter 2017. But holy moly Spring 2018 was horrific. Candle smelled horrible, the clutch was hideous. Gave the cheap necklace to my 15 year old (who was less than excited about it as well). Most went to goodwill. Hoping they try to do better in the future or I won't get any more boxes. I wonder if I'm one of the few or many with the feelings on Spring 2018?