FabFitFunReviews 4,287

I have been getting fab fit fun for about 2 years now and it's easily one of my favourite boxes! I love getting to try bougie items I wouldn't necessarily pick for myself. I have found some new brands to love after being able to try the items out! Member perks are also fantastic. I love the edit sales there's always great treasures to find. I also like that you can add additional items to your box for a low price, sometimes it's hard to pick between the options during the customization.

I have had to contact customer service a couple times regarding different things. Both times someone replied and was able to help me quickly and efficiently. In regards to the box itself, I couldn't be more happy. I upgraded to the annual subscription so I could pick more items in the box and provide a better experience when I received my box. This allows me to know exactly what I am getting except for when I choose mystery items, of course! All in all, I am in love and asked my husband to buy another year for
My Christmas present!

I have been doing the taciturn boxes for awhile now, I say" boxes" because for the holidays I get the year subscription of boxes for our 4 daughters, 4 daughter- in-laws, my two best friends and at least 2 of my sisters. I really haven't been wowed, but this fall box felt like I went to my dermatologists product room or that I was 16 and my mother had dragged me to the Woolworths skin care counter. I'm going to look in other subscription boxes where the prices are very close where the content is better and more diverse.

I received a starter box for a shipping fee of $5, courtesy of a friend. It seemed exciting, I don't usually get subscription boxes since sometimes they're expensive or products don't meet my needs so I'm one that chooses to shop and save on brands I know and trust. I received a few nice items in the starter box, a comfy lounge robe, and some makeup and face wash. Ingredients may be cruelty-free which is great, but many harsh chemicals so I don't want to put my choices on healthier beauty and care in someone else's hands. Anyway, the customer service tends to bribe. The company emailed me stating that they'd charge me on a certain date but it was before my box even shipped. I called them and told them that I don't want to pay for a subscription box when my starter hadn't shipped. I received it, enjoyed one product, and realized that it's not worth the money. I tried to cancel online and a pop-up came up to "Activate $10" the next box. I refreshed the screen because there wasn't an exit button, and it charged me! I am deleting my card info right away. They billed me for $39.99+tax and took it immediately. I called customer service. Wait times weren't long, but it took several minutes to explain that I needed a refund. The rep said they normally don't allow that, but would "see what we can do". I kindly asked to cancel the error, don't ship box, and refund ASAP. I also suggested to speak with website management about this glitch and auto-charge issue. Although she solved my concerns, and I did get my confirmation emails, I felt that she was begging me to be a member. She mentioned twice that the box
Is valued at (whatever amount), and that they could "throw in a gift" if I choose to activate, and "offer additional discounts" etc. I don't appreciate being bribed to stay, so just warning people that they are like this.

This is my 2nd year as a select member. Just found out that my customization item #1 was pulled and they would be sending a yoga mat or a scarf. NOT VERY HAPPY! I would never have picked a yoga mat and a I sure don't need another scarf. Last box I didn't get 2 of my add ons Two strikes. One more and I will cancel my select subscription service. So disapppointed. They should have reached out to me and alllowed me to pick something different, not send a scarf or a yoga mat. The point of being a select member is you get to choose what you would like.

"We hope to surpass your expectations in the future!": This is the closing to every negative post, even if the reponse didnt answer/solve/put the person at ease for FFF mistakes.

We are sorry to hear about your experience. Please note that we do have a no-refund and no-return policy: FALSE they will refund you but you wont get all of the refund they promised.

We are so sorry to hear about your experience! We always want to provide our members with an amazing experience and we apologize if we missed the mark.
We recently migrated to a new warehouse management system: FALSE this is the excuse for almost all of their shipping delays. Even now, their automated response email states they're moving warehouses in July, it is now August and the email says the same information.

Look at all the posts that have no responses from Bailey D. They are legitimate wrongfully charged issues, yes NO response from Bailey D/FFF. No responsibility is taken from the FFF team.
Stay away from this subscription company. Triple check your invoices, credit card statements, bank statements, everything. Customer service will not help you.

At first the boxes were great. I would get a great selection of products. Then I stopped receiving the emails to customize my box that was up for delivery. I started noticing at that time that they just threw a box together getting doubles of a couple products. At this time I was going to give them one more chance. Well guess what... the fall box SUCKED. I did not get to customize and they raked the bottom of the tote to fill my box. I immediately cancelled my subscription. When I tried to let customer service know why I canceled my complaints were ignored. I am very disappointed in this company. Like most companies it seems they have gotten greedy with increased business. Shame on them.

I had gotten a few boxes from FabFitFun earlier before I temporarily canceled my subscription since I realized a lot of the products weren't really being used so it felt like a waste of money. But when I saw the summer 2019 box it seemed like there were some great items that were worth trying out. Not only did it take 2 months to get my box but it felt like there were less items in the box and when I carefully went through it I realized that one item was actually missing. Now it's been a two month back and forth with customer service trying to get the missing item which I don't have high hopes of receiving, will definitely be canceling again and this time I wont be reactivating it. If you want to avoid a headache and disappointment, don't bother with FabFit Fun