FabFitFunReviews 4,287

I should have read complaints before looking into this company. The box seemed like a deal, so I joined. The value of the items is GREATLY exaggerated, don't be fooled. Less than 24 hours later I realized I would only use 1 or 2 items, so it was a bad purchase. I canceled then. A month later, they ship out my box. Apparently they don't have refunds. That's absurd. I can't return merchandise that I haven't received and won't even be shipped until over a month later? I chatted online, the rep said I could get a refund if I return the box and they'd email me a return label... they didn't. If you cancel your account, they send 1 more box. Poor business practices. Stay away!

I used to be a huge fan. I have been a subscriber for many years (seasons). Wow how things have changed. The past 4 orders that I have made (I spend thousands a year) have either 1. Had product broken 2. Had product packing smashed 3. Appeared that everything was thrown into a box with out care 4. Twice they have messed up on my order and could not send what I ordered 5. Delayed my edit order 2 months so i cancelled it - they didn't care - i had ordered similar product with the fall box add ons and then both boxes are showing up. Duplicate product and they acted like "sorry better next time".

There are so many boxes to subscribe to now a days that they can't afford to make such huge mistakes.

I have cancelled my order because they don't take care of their customers.

I am an avid online shopper. I became interested in subscription boxes. I was already a subcripter to Simply Beautiful box and had a lovely experience. I had read great things about Fabfitfun so I thought I would give it a try. I also signed up for Causebox and Sprezzabox. This was on June 28th. Causebox and Sprezzabox arrived promptly. In fact, ordered second Causebox for friend which also arrived promptly. As for my SUMMER box from Fabfitfun still not sent. Reached out multiple times. Still can't tell me when it will ship. They also will not refund. I am sure I will get the box eventually but certainly not this Summer. More likely Fall. I honestly feel they should not have taken my money if they could not process my order in a timely manner. They had said originally 4 weeks max but that is not true. Also their team in the Philippines on customer service are nice enough but they can't deviate from the script so they can't help you. They can't even provide an expected shipping date. I have been beyond disappointed in FFF, and urge buyers to be aware. PS, my second Sprezzabox shipped today. Shame on FFF.

The customer service is basically nonexistent. They don't assist with anything. I had cancelled my subscription, but then received an email for the Fall box that had two items I really loved and decided to give it another shot. I was then charged 59.99 twice, one for a summer box and one for fall; despite already paying for and receiving a summer box a few months back. I have tried reaching out to customer service with no luck at all. On top of this, they keep charging me for a Nevada sales tax, but I live in Oregon and my card's billing address is in Oregon where we do not have tax.

I suggest you put your patience and/or bull crap cap on prior to the call because you will need it. I won't bore you with my details but suffice it to say they are the worst company I have ever dealt with. I suggest going through your credit card company because you will be driven crazy by what you hear on the phone when you speak with them and most likely they will be useless. Let's all do our part to help other people and report them to the Better Business Bureau as well.

I'm really happy with most items in the box however, the customer service lacks and takes away from the member excitement. I was billed for a seasonal box in April (4 months ago). No box... My order history even shows that no box was ever shipped out. I have emailed with no response... no response... no response... I did purchase the annual membership but I want to know that they have customer service available when needed, so I will probably cancel. Why 2 stars? 5 stars for the product - zero stars for customer service therefore "meh" I would not recommend it.

I ordered my box a little over a month ago and it's been saying "awaiting shipment" for 3 weeks. If my box is awaiting shipment I'm not sure why it's still not here. I ordered the summer box because I saw some cute products, but it's not July 29th and still no box. I would like to use my summer box while it's actually still summer. I have contacted them via live chat several times and they just keep telling me it will come, it will come. Well the first chat was 2 weeks ago and nothing has come. The second one the woman was confident I would have my box before the end of July. Welp they have two more days to get me my box. I used to do business with them a few years ago with a seasonal subscription and never had any issues. Maybe as they became more popular they can't keep up with demand? Well my advice to them is that if you can't keep up with the orders, hire more $#*!ing people. You are going to lose several customers over this. Everything in this stupid box I could have ordered on amazon or just went to the store and bought myself. NEVER again. Buyer beware and save your money.

I was charged for an annual subscription by mistake (july 24th), and when I contacted them to reverse the charges, and put me back on the seasonal plan, I was ignored. I had to contact the better business bureau and I'm still waiting on a response form them too. I doubt the materials in the box are really worth the amounts they advertise, and I can say that because I've seen multiple products from my previous boxes in marshals for less than $10, sure Marshall marks items down, but they were items I recently received not items I got 2 or more seasons prior.

****Update:
They got back to me and issued a full refund. I will try the fall box and see what I get, but if I have any future issues I'm canceling. Just to be clear, I clicked on upgrade to select. Be very careful on their site, as clicking the button does not take you to a page with more information, instead it automatically charges you without indicating how much they are charging you for or detailing what select actually is. It's their annual membership. During my journey for a refund i read a lot of reviews about how they also charge you for what's in your cart if you leave it there once they ship your box. A couple costly problems with this site. I'll be sure to only browse when it's time to customize my box.

Here is the chat I had with them:
I ordered my box 2 months ago, when will it be here? You guys were sending me a second one since there was something messed up with your shipping label when you sent the first one.
Chat started
Support TeamDue to an increased number of support requests, our reply time is taking longer than usual. We will get to your request as soon as we can. Feel free to leave us your name, email and concern and we will follow up via email. As a reminder the first fall billing date is in August 7.
Kourtney A joined the chat
Kourtney AHi there!
Rachelle And now I come on this website and it says "Looks like you won't be getting this box!"
Kourtney AI just need to pull up your account to check on this for you. Could you please verify your name and email address for me?
(info deleted)
Kourtney AThank you! Let me check. One moment, please.
Rachelle Are you still checking my account
Kourtney AYes!
Thanks for waiting.
After checking here, I can see here that the replacement order for your Summer box is now being processed.
Rachelle thats what i keep hearing. What does that mean exactly? When am I getting my box? Its WAY over due, over 2 months
I think I have been more than patient and still getting the "its processing' is ridiculous.
Kourtney AWe don't have a specific date on when it will be shipped, however, Once it ships out you will receive an email confirmation with the full tracking details.
I sincerely apologize for what happened.
Rachelle This is unacceptable. I will NEVER do business with you guys again, it was your problem the shipping got messed up the first time, not me, my address hasn't changed in years. But instead of quickly correcting the issue and making it right, you make me wait ANOTHER month just to hear you have no idea what your own company is doing with the product I already paid for? I paid you plenty of money for the product and this is the worst customer service! I will be posting this whole conversation and what has happened all over my social media accounts. Its horrible service!

The boxes weren't bad
The boxes weren't bad. The edit sales, however - atrocious, and shady practices. I ordered 6 items from the Summer edit. I received notification 6 days later that one of my items was a "drop ship" item and I would receive separate tracking information regarding this order. 10 days later, no information. Numerous emails back and forth and no one from FabFitFun could provide me with 1. Vendor's name 2. Vendor's contact info 3. A confirmation number/order number 4. Proof of my purchase 5. Estimated shipping timeframe or 6. A refund. So now they have my money, and can provide not one detail about my order. I filed a complaint with BBB and I hope NO ONE gets scammed like I did! Absolute thievery. I will write this review everywhere I can. I hope this company gets shut down. Some excerpts from their "customer service" department:

"I cannot provide a shipping estimate, as I do not want to give you false hopes"
"I do not have any information on that vendor"
"Unfortunately, since the order is with an outside vendor, we can not issue a refund"
"I do not have contact information to provide"
"We do not have an order number, as the order is with an outside vendor"*

*Then how will I contact this vendor and inquire? With no order number to reference?

ABSOLUTE TRASH COMPANY, USELESS CUSTOMER SERVICE REPS.

Update: I submitted a complaint to the Better Business Bureau. Almost immediately, FabFitFun contacted me and apologized for the "misinformation". They DO have access to the tracking info for my order! They provided this, and gave me a $25 courtesy credit. This is literally all I wanted! I truly hope the person who vehemently told me they did not have access to the information I needed was coached accordingly. Such a ridiculous hassle and amount of time spent on something that would've been resolved with ONE EMAIL containing tracking info.

Unavailable/ out of stock means we gonna give u whatever we pick and nobody wants they should have enough stock so everyone can have what they advertised

I hear the doorbell ring, when I open the door and see that FabFitFun Box laying there I instantly get a rush of excitement run through me. It's that feeing of excitement that we all should feel every once and a while.
I have two small boys and always focus on their needs, what do they need: clothes, shoes, diapers, wipes, so on. I rarely will buy myself clothes, makeup, or treats anymore.
I made the decision to sign up for FabFitFun last year because I figured, as a working mom, I deserve a little something every so often. This is by far the best thing I could have chose for myself.
Every box I have received is full of high quality beauty supplies that I would not have normally bought myself. There are fitness items I have always wanted to try, but again, I would have never bought myself. Fun items that are usually things that get me to explore and do things I wouldn't have normally done in order to use them.
All in all, if you are debating weather to sign up the answer is YES! I hope you get as much excitement and happiness from this box as I do.