FabFitFunReviews 4,287

I was charged $89 for a hair dryer that I did not order. It took several days for me to receive a response from customer service saying they would look into it. Today I got a message saying they couldn't cancel or return. Customer service tried to put the blame on me for leaving an item in my cart during the edit sale, but I put absolutely nothing in my cart. I will be taking this issue up with my credit card and I am cancelling all future boxes. This is a terrible way to do business.

I was an annual subscriber and was stuck with them for a year, but I managed to get out when they messed up so bad they didn't have a choice. Firstly, they failed to send things that I have paid for, and for three months passed the buck, always saying they'd be getting back to me by email and then failing to actually email. As a result I spent extensive time on the phone (at huge cost as it's a US number and I'm UK based) had a huge amount of credit in my account as apology, which I could use on a future sales having chased to no avail and finally saying "credit me for the missing items and broken stuff". I logged in to the sale to use this credit, got what I wanted into the cart, and then was emailed to say accidentally they oversold items and cancelled them from the cart, to go back in and get them over coming days, which I did. They then have removed them from my invoice, and not explained why 15/30 ordered items are out of stock. Next you know, I log on to the forum to vent, and I find other ladies overbilled by $1500 panicking and others who lost $100s off their order. The stock management is shocking. They have not sent items since April. The sale system leaves people highly vulnerable. AVOID at all costs. After several staff misrepresented the causes of my issues, I obtained my personal data and could directly show it was their fault and glitch: the only way I got out of my subscription. I loved them but so many issues and so many women crying on their forums having lost 1000s of dollars that the public can't see... you can only see the forum once you have joined! Now we are seeing a flood of people using the same strategies to cancel annual subscriptions, as they too have huge issues. It's not isolated issue but system wide ones. Be warned. Many still don't have orders from months ago and there is mixed success with chargebacks. Avoid at all costs!

I've gotten 2 boxes from them and I liked them but was going to cancel before next season. I seen they were having the summer edit sale and I chose a couple of there items but never checked out. Now I'm getting charged $70 because they automatically charge you for the items in your cart when the sale is over. The most ridiculous thing I have ever heard a company do! If anyone's like me, I add things to my cart on multiple sites because I like the items but sometimes I decide not to get them. I wish I would of seen all these horrible reviews before ever signing up.

They trick you by showing all of this cool stuff on tv, but you have to sign up and pay to find out they are OUT OF THE GOOD STUFF! So you can't customize your box as promised they send you their leftovers! I'm so angry right now! Also their customer service is useless! Don't waste your time or money! BTW they also have a stupid ticking clock on the screen so while you are talking to customer service they run out the clock and you don't get ANY CHOICES.

I got my spring box a few months ago, and I must say, and I was not super thrilled with it, however, I gave it one more chance, because I really liked the possibilities for the summer box. It shipped weeks ago and got lost in the mail somehow. I've been trying to email customer service for over a week now, and have been asked by them to "wait". How long should I wait? I reached out again, and was told that they will mail a replacement to me, but, asked for a new address. I don't want to give a new address. I want it to come to where I asked for it to be mailed to begin with. Not good at all. I feel like I will never receive my box, and I'm sorry, but, $50 is $50. Not cheap. I used to get ipsy bags, and had a WAY better experience with them.

My parent recieved their box and gifted me the Generation purple clay mask. Keeping in mind, she gifted it to me WITHOUT using it. I opening the bottle and it looked already used... hardened residue was smeared around the opening. I didn't think anything of it and applied it to my face as directed. It instantly burned so I washed it off right away and my face was hella red.

Got my starter box extremely fast. Only paid $5 for the shipping because my wonderful friend who was already a customer sent me a code. And the products in the starter box are to die for. I loved how quick the box got to me once I ordered. I loved the fun colors. I loved the magazine inside that showed beautiful girls but not fake lookin girls. The front cover had a girl with her natural hair and her gap teeth and she was gorgeous. Makes me feel like I could be on the magazines cover too. This product is made for women!

I ordered the spring box and waited for a month and a half and it never showed. I reached out to them multiple times and each time they told me to wait, finally after reaching out to them for the fifth time they told me that they had run out of the spring box items and would be sending me an editorial box and added a $15 credit to go towards my next box. I ordered the summer box about a month ago and my roommate ordered it as well, it came for her but I still haven't gotten my spring or summer box. I reached out to them this morning and asked for their supervisor who never emailed me back. Customer service is all empty words and no action. I don't believe that I will be getting my spring or summer box and unfortunately think I will have to cancel my subscription and ask for a refund. Do not waste your time or money.