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2 Reviews by K

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Amazon

Amazon

8/23/19

I ordered a bed frame last week on amazon, and the seller was also amazon. My item was said to have shipped and would arrive the following Monday. Monday came and my package did not. I contacted customer service the next day because, now it was saying that the shipment was delayed. This went on for 2 days and each time I called they said it would ship out the following day. By Wednesday end of day my package was still delayed, and this time when I called, they couldn't even locate it! So I wanted the order cancelled because I needed the frame by a certain day, and now I just need to order a new one. They wouldn't let me cancel the order. I was on hold for 30ish minutes, the guy on the phone was really nice, but in the end still told me that it would take a few days to process the cancellation and the bed may ship before it's cancelled, which would mean I'd be charged for it. Well it did ship before the cancellation was process, but this time I was able to cancel it on my own. This review is partly for that, but I wouldn't be writing this if this next bit didn't happen.

So I wrote a review on the experience I had with trying to get the frame, and it got denied. I'm assuming the reason is because it's not technically a review for the bed frame itself, however the experience I had trying to attain the frame is worth sharing. So since they wouldn't let me post it there, here it is.

Even though this experience with the frame is 1 star, they still get 3 stars based on my previous experiences and the last guy that helped me. I received credit (only valid for amazon sold products) and my conversation with him was probably the most pleasant customer service experience I've ever had. His name is Jaime.

FabFitFun

FabFitFun

7/29/19

I was charged for an annual subscription by mistake (july 24th), and when I contacted them to reverse the charges, and put me back on the seasonal plan, I was ignored. I had to contact the better business bureau and I'm still waiting on a response form them too. I doubt the materials in the box are really worth the amounts they advertise, and I can say that because I've seen multiple products from my previous boxes in marshals for less than $10, sure Marshall marks items down, but they were items I recently received not items I got 2 or more seasons prior.

****Update:
They got back to me and issued a full refund. I will try the fall box and see what I get, but if I have any future issues I'm canceling. Just to be clear, I clicked on upgrade to select. Be very careful on their site, as clicking the button does not take you to a page with more information, instead it automatically charges you without indicating how much they are charging you for or detailing what select actually is. It's their annual membership. During my journey for a refund i read a lot of reviews about how they also charge you for what's in your cart if you leave it there once they ship your box. A couple costly problems with this site. I'll be sure to only browse when it's time to customize my box.

K Has Earned 3 Votes

K B.'s review of Amazon earned a Very Helpful vote
K B.'s review of FabFitFun earned 2 Very Helpful votes

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