EZContacts

Im satisfied in the easiness of the process from ordering to getting my insurance refund. But i was a bit disappointed in the glasses. I ordered edge polishing and it looks like the machine was skipping or missing spots along the edge as well as the lenses and frames were covered in glass dust i assume.

This was my third time ordering eyeglasses from EZContacts. I find their ordering process logical and orderly (e.g., you simply work through and complete each step before finally ordering). If you are unsure of any of the specific sections when ordering, there are helpful sidebars to explain each step and your options within that step.
I really like the Polo brand, and know that EZContacts has a full range of Polo eyeglass frames to choose from. This time, I discovered that the Polo frame that I usually order was recently discontinued, so I browsed their current Polo selection and found a similar, yet better Polo eyeglass frame! My glasses arrived in a timely manner and everything was packaged nicely. I'm please with the customer experience, and plan on continuing to order my eyeglasses from EZContacts. Com

My local eyeglass store wanted to charge me $600 for the same pair of glasses that I got from EzContacts for about $175. My old pair of glasses had broke and my local store said the turn around time would be 3 weeks which I couldn't wait that long. EZcontacts had them to me in about 7 days.

EZ contacts had the prescribed brand that I was looking for so I don't have to worry about the fit or comfort of a different manufactured lens. Plus I have all the benefits of online shopping including competitive pricing and awesome customer support without compromising my vision.
This was my second time ordering and I will count using them.

Company who doesn't back their products is a company not worth supporting. Worst customer service I have ever experienced. Contacts should last longer than a week with the proper cleaning and care and quality of contacts are poor if at best. No exchange or refund given! DO NOT WASTE YOUR TIME AND MONEY!

The price was great (even though out of network), they managed the insurance paperwork, and the free shipping is nice. But it took a month to get my order with no proactive status updates from EZContacts, so if you need them fast buy from another company.

The first of 2 boxes I opened are all inside out. I had thrown several away thinking it was my eyes or something I was doing wrong before realizing it was the contacts themselves.

These glasses are beautifully crafted—crystal clear, sturdy, and well-balanced. Customer service was responsive and ensured my concerns were met. Exceeded my expectations—highly recommend!"

Ordered scrip bit numbers were transferred from + to - and I didn't realize it until boxes were opened. The numbers were correct but the symbols got reversed. It was not how I ordered them.

The glasses were too small. Really wanted to exchange them but could not get an answer to my phone calls or email.

I am in love with my glasses. I had concerns if the item was authentic if it would come in the original case and I'm happy to say I got exactly what I wanted. Authentic Glasses, it came with the proof of authenticity card, original glasses case, glass cleaning cloth and a little dust bag for the glasses. I'm in love with the product I bought because I definitely got my monies worth. Delivery was also on time and was a smooth process. I'm so happy!

I work in construction and sometimes you have to travel without notice. I ordered from the site and days later i had to go from Florida to North Carolina. When this happened i tried contacting for help with my order and offices were closed. Days later support answered but now with package in transit they told me they could help me change the address, only way was making a return. But how was i gonna make a return if i wasnt in the state?. I lost my package the airbnb owner doesn't answer. This could have been prevented.

I ordered two pairs of sunglasses for my vacation two weeks prior. Expectation based online and in speaking with a representative was a few days to a week… plenty of time.

Reality is I received one pair and the other showed up when we were abroad. Upon returning the second pair of Ray Bans had a very agressive slant to them and therefore I won't wear them. Attempted a return but it was too late according to policy but I just want an exchange and I am fully amenable to pay the difference and shipping.

Do the right thing so I don't have to take to social media as I am a blogger and share a poor experience.

Thanks in advance,

Craig Schulz

For several years, I have consistently utilized EZContacts due to their competitive pricing, expedited delivery, and exceptional customer service. I highly recommend their services :)

I Returned some contact lenses and you guys claim that you never received them even though the USPS notified me of the box being delivered back to you that represented a $ 99.95 lost on my behalf
This is unacceptable

Ordered Gucci sunglasses and Did not like the lens finishing when I received them. Called Customer Service and told them exactly what I was looking for. They provided a free return label and fixed my lenses to my liking. Very pleased!

Wish I just would have gotten plastic polarized glasses from a different website. These worthless things are marketed as being durable but VERY EASILY get little scratches that are painfully obviously wearing the glasses in sunlight