Overview
EZContacts has a rating of 3.4 stars from 6,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
The glasses were not right the first time, the lenses were clearly sticking out as if they were going to pop out. Had to send classes back, which took another 2 or 3 weeks to resolve. Should have done it correctly the first time. Once received the glasses, they were fine.
Lens size does not match legitimate ray ban model as I was only interested in replacing damaged frames.
In past 6 months, I purchased 2 pairs of RayBan sunglasses. Items were shipped quickly and well packaged at terrific discount. Shipping info was kept updated to track arrival. Very satisfied customer.
I've been purchasing my contacts here for several yeaes now and they've always been exactly what I've wanted, shipped in a very timely manner and always at a great price!
I am really pleased with with these contacts from this website and also they have great prices!
Shipping and product was great! I love Ez contacts they're my go to for prescription or a great pair of sunglasses for a good price!
I upgraded to premium polycarbonate Rx lenses when I ordered because there was no choice available in the pull-down menu for coatings…I did get UV and anti-glare but I found out later no scratch resistant coating. I called next business day and was told I could not change my order to add scratch resistant coating. So I payed a premium for less than what is standard coatings pretty much every where else in the world.
Hello Randy,
We appreciate your valuable feedback! We're sorry if there wasn't enough clarity on our website regarding scratch-resistant coatings.
Most standard custom plastic lenses, like the ones you ordered, do not come with a scratch-resistant coating. The two options we have that do come with scratch-resistance are the Super Thin 1.67 Hi Index and the Ultra Thin 1.74 Hi Index lens materials.
If you need further assistance, feel free to contact us at help@ezcontacts.com.
Ordered scrip bit numbers were transferred from + to - and I didn't realize it until boxes were opened. The numbers were correct but the symbols got reversed. It was not how I ordered them.
Hi Ruth,
Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
I ordered two boxes (6 lenses each) for my wife of the Acuvue Oasys. She had issues with the lenses from day one. Some of the lenses were actually defective. They were torn and unusable. The ones she could use, well, lasted only about a day. Ended up contacting Johnson and Johnson who determined the entire batch was defective and sent us two lab fresh replacement boxes with no argument. Won't buy from EZ Contacts again.
I ordered two pairs of sunglasses for my vacation two weeks prior. Expectation based online and in speaking with a representative was a few days to a week… plenty of time.
Reality is I received one pair and the other showed up when we were abroad. Upon returning the second pair of Ray Bans had a very agressive slant to them and therefore I won't wear them. Attempted a return but it was too late according to policy but I just want an exchange and I am fully amenable to pay the difference and shipping.
Do the right thing so I don't have to take to social media as I am a blogger and share a poor experience.
Thanks in advance,
Craig Schulz
Hi Craig,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
There is always something to improve upon. I love EZContacts. However, you should honor your coupon codes, especially if nothing has changed. Also, you should take our Insurance plans upfront. But, overall, I love EZContacts, even though I paid a higher price than MFG retail suggested. Take care of your customers; they will return year after year!
I was twice notified that my prescription was not accepted through the online ordering system. A few weeks later, after I purchased lenses through another site, I received your lenses and was billed for them. Of course I no longer needed them. I am requesting a refund.
Hi Linda,
Thank you for your review. We sincerely apologize for the inconvenience you’ve experienced. We understand your frustration with receiving lenses that you no longer needed, especially after having issues with the online ordering system and purchasing elsewhere.
Please email us at help@ezcontacts.com with your order details, and we will investigate the situation further to find a resolution. We are committed to making things right, and we want to ensure you receive the refund you are requesting.
Thank you for your patience, and we look forward to resolving this as quickly as possible.
My shipment came empty and they refused to do anything about it! $250 down the drain. Would NEVER order from them again. Customer service was useless!
Hi Jenifer,
Thank you for your review. We sincerely apologize for the inconvenience and frustration this has caused. We take this matter seriously and have already filed a lost package claim to investigate further. Thank you once again for your feedback, and please do not hesitate to reach out if you need any further assistance.
I was placed on forever hold every time I called.
I called 1-800 Contacts 2 times, and both times my call was answered immediately, my questions answered, and I placed my order with them
I did not have a good experience. I bought two pair of glasses and my Fendi glasses was sent in a box that was ripped at one of the ends, and the box was dirty and the eyeglass case when you opened it up, the glasses did not fit in that they gave me The eyeglass case that did not fit in on the inside of it. It was dirty so I hope something can be done in the future about what they send products out in.
Hi Margie,
Thank you for your feedback. We sincerely apologize for the condition in which your Fendi glasses and packaging arrived. We understand how disappointing this must have been, and we truly appreciate you bringing this to our attention.
To resolve the issue, we sent you a free return label so you could send the product back for a replacement or refund. Additionally, one of our supervisors has already reached out to you personally to assist with the situation and ensure we can make things right.
We take great care in packing our products, and this experience is certainly not up to the standard we strive to maintain. We’ll use your feedback to improve our packaging and handling processes moving forward.
If you have any further concerns, please don’t hesitate to contact us directly, and we will make sure everything is taken care of.
Unclear that after trying on contacts for a week that I could not return the balance of 90 day supply for a refund or at least partial refund. At a minimum return the contacts to me or give me a large discount on another prescription.
Hi Lynn,
Thank you for your review. We understand that our return policy was not clear for you, and we apologize for any confusion this has caused. However, we would like to clarify that, as stated on our website, we can only accept returns on unopened contact lens boxes. Unfortunately, once the box has been opened or the product has been tried, we are unable to accept a return or issue a refund.
If you have any further questions or need assistance with a future purchase, please feel free to reach out.
We truly value your feedback and will work to make our policies clearer moving forward.
Most recently I bought two packs of contacts as they were a better price than my usuals. They didn't fit my eyes right and I returned them both. One box was opened but I couldn't use them. The company would only refund one box after I paid to ship them back and I had to ask to for them to send the other box back since they weren't refunding. Just didn't leave a good impression and I will take my business to an alternative company.
The lenses were delivered very quickly after ordering them. I did have one that was scratched and had to throw it away. The rest so far have been fine.
Package came on time. Right lens looks scuffed/ scratched from transit. Kind of upset about it after paying 150$+ for the sunglasses.
Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts. Com. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
Happy with the product. Fast shipping. Great price. My sunglasses were very nice to try on and were very authentic, they are also very comfortable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James,
Thanks for reaching out to us!
Please be assured that our products are 100% authentic and are purchased directly from the manufacturer. We are also a Ray-Ban Online Certified Reseller which you can verify by clicking on the link below:
https://www.ray-ban.com/usa/c/store-locator
If you require any further assistance, please don't hesitate to reach out!