Overview
EZContacts has a rating of 3.4 stars from 6,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
The glasses took two months to get to me and didn't have genuine Oakley lenses.
It took a bit to be delivered but very easy to use and would order with EZ again.
Ordered prescription sunglasses on a Black Friday deal. For two months they kept telling me it would ship is 2 to 5 days, and then always some excuse for why it didn't. Eventually they said their lab couldn't build the glasses that were ordered and cancelled the transaction. Waste of time and lost the opportunity to get a good deal from another vendor on Black Friday.
They definitely beat competitors with their pricing. Excellent customer service - I had an issue where I entered my prescription incorrectly and they promptly had me send the frames back to remake at no additional charge. The frames are gorgeous. But my left lens wiggles and has since I got them, that drives me insane considering how much I paid plus you just don't want your lens to wiggle whether it's a pair of $5 readers or $300 plus prescription eye glasses. And because there's no storefront it's even more frustrating because it's not like I can pop in somewhere and get them adjusted/fixed for free. That's my only complaint. This is my 2nd time ordering with them and I will continue, I just hope for better quality control in future as this should have been noticeable at the lab before even sending to customer.
Hi Kelsey,
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.
We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so.
We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Contacts came quickly, price was great, truly EASY! Highly recommend!
Ordered a pair of Costa Del Mar sunglasses, despite being somewhat skeptical of low price. Order was processed and I received glasses in a reasonable time. Glasses are as described and appear to be good OE and of good quality with very nice OE case. Was going to buy some Oakleys from them but Oakley actually had a sale on and beat their price. I would order again from EZContacts, though. Good Experience.
The glasses fit perfectly and were a wonderful price. I will certainly purchases glasses again from EZContacts.
Ordered contacts, after 10 days had not received. Called customer service and found out business was closed for a full week due to Jewish holidays. After reopening the business my contacts were on backorder. I asked the customer service rep if they could be priority Ship due to the fact that the backorder and the holiday was not the customer's fault. I was told they would not do that as a customer Courtesy. It took me a full month to get the contacts after I ordered them due to the holiday and the backorder. It really put me in a bind because I expected to have them within two weeks. Although I understand the Jewish holiday and taking the week off I think the customers need consideration in this situation.I will not be ordering from easy contacts again.
Hi Brenda,
Thank you for sharing your feedback. We apologize for the delay you experienced, and we completely understand the frustration this caused, especially when you were expecting your contacts sooner.
As mentioned during your call with our customer service team, we had a temporary closure due to the Jewish holidays, which affected our processing times. We informed customers in advance about this closure, and it was also clearly stated on our website. We also explained that, due to this and the backorder situation, we could provide an estimated shipping timeline of up to one week after the business resumed.
Regarding your request for priority shipping, we regret that we were unable to fulfill that request as a courtesy, as we strive to be fair and consistent with our policies for all customers. We understand that this was disappointing, and we sincerely apologize for any inconvenience caused.
We value your business, and we're sorry to hear that this situation has led to your decision not to order from us again. If you have any further questions or concerns, please don't hesitate to contact us.
I always order my contacts from EZContacts due to fast shipping, the ease of reordering and the customer service.
Best prices online! They also have the best selection. The shipping was fast!
I've purchased contacts from them 3 times in the past, no issues. (script is for +2.50) this last order they sent me was a script for -2.50 - BIG DIFFERENCE! I didn't notice, opened them, put them in and WOW... I couldn't see. They told me I could get a refund for 1 pack but not the other because it was open! SERIOUSLY? The company has my script on file (they wouldn't fulfill the order without it) So how is this my fault? So while waiting for them to get back to me I ordered more (I NEED THEM) and now they're saying the order is declinded due to an expired script! Well, the 1st order was for $88.85 and the 2nd order was for $98.85 (expedited shipping) SO I'm out contacts AND $187.70!
This will not be the end of me, I WANY MY MONEY BACK - I'll be contacting Joel Freedman directly!
Hi Jodi,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the prescription error and the subsequent issues with your order. We know how important it is to receive the correct contacts, and we take this matter seriously.
To resolve this for you, we’re sending out a new box with the correct prescription at no cost to you. One of our team members has reached out with additional information and will continue to assist you until this is fully resolved.
We deeply regret the mix-up and any misunderstanding about your prescription. Although we have processes in place to verify orders, we recognize that this situation should not have occurred. We’re reviewing our systems and procedures to ensure that this does not happen again.
We appreciate your patience and understanding as we work to make this right. Please don’t hesitate to contact us if you have any further concerns or questions.
I ordŵered contacts for the first time. The prescription contacts I received are the wrong prescription. I have to use readers to see up close. If I had more monet I would order the wrote contacts. These suck. I entered the prescription on the website. I was under the impression that the prescription would be verified with my eye doctor. I am very unhappy with how all of this turned out...
Hi Zeke,
Thank you for your review. We’re sorry to hear that you’re not satisfied with your order. We understand how frustrating it can be when your prescription doesn’t align with the product you receive.
As part of our standard process, we always verify prescriptions with your eye doctor before shipping out any order. In this case, we confirmed your prescription with your doctor, and it was validated as correct at the time of purchase.
We appreciate your feedback and are happy to assist you with any next steps or corrections to ensure you receive the proper contacts for your needs.
Great experience, love my Maui Jim's. The internet directed me to their website and the price for those Maui Jim's was right.
I love ezcontacts. They are now my go to for glasses. They are affordable and they have a great selection!
There is always a holiday which delays orders. I have had at least 3 orders which told me it would come tithing a week. Every time I've gotten my orders within a 3 week period because they're is a holiday that is being observed that I wasn't aware of.
Hi Sekinat,
Thank you for your review and feedback. We apologize for any confusion caused by the delay in receiving your order. Shortly after your order was placed, we sent an email informing you about a potential delay of 15 or more business days, with an estimated shipping window between November 6th and November 27th. Your order was shipped within that updated timeframe, and we appreciate your understanding during this period.
We understand how important it is to receive orders promptly, and we will continue to work on improving communication to ensure our customers are aware of any such delays ahead of time.
Thank you again for your patience, and we look forward to serving you in the future.
I ordered glasses during the holidays because of a good sale. I also needed to use up fsa dollars. My order was pending for several weeks and then it got cancelled because the glasses I picked were no longer in stock. I admit, I was a little irritated. My money was credited, but the sale was no longer in place and I was going to have to pay a substantial amount more than originally planned. I reached out to customer service indicating my frustration given this. I mentioned it would be nice if the option would have been given to me to just switch my glasses I had chosen. I received a quick response that they would do that. I placed a new order with the original discounts and received a new pair of glasses several weeks later. It took a little longer than I had anticipated, but was happy with the end result.
Last two orders had shopping delays. Items not in stock. I was offered priority shipping and 5% discount to make up for the delays. 5 % is nothing.
I'll be using another contact lens company going forward
Hi Chris,
Thank you for your feedback. We apologize for the delays you experienced with your recent orders. We understand how frustrating it can be when items are not immediately in stock, and we regret that our efforts to address the situation, including offering priority shipping and a 5% discount, did not meet your expectations.
Your experience highlights areas where we can improve, and we are actively working to minimize delays going forward.
We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. If you have any additional questions or concerns, please feel free to reach out to us at help@ezcontacts.com.
I ordered contacts which showed that they were in stock it was three weeks later that they shipped i had contacted EZcontacts twice before they shipped was told they had not cot the contacts from there factory or wherever yet so it took very close a month to get the contacts to me i fill that this was very poor service and probably will not order my next contacts from EZcontacts..
Hi John,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay in shipping your contacts and for any frustration caused by this experience.
While our website reflects in-stock status based on current availability, occasional delays can occur if our suppliers are unable to fulfill orders promptly. We understand this situation did not meet your expectations, and we regret any inconvenience it caused.
We’re glad to hear that our team was polite and communicative, but we take your concerns seriously and are committed to providing clear and accurate updates to our customers. Your feedback highlights areas where we can improve, and we’ll continue working to ensure a smoother process moving forward.
We hope to have the opportunity to serve you again in the future and restore your confidence in us.
My prescription changed so I wanted to exchange a fully unopened package to the correct one. I was told to order the new one and send the old one back for a full refund BUT no one ever told me that you would charge me $10 for mailing the old one back using your return label! I wrote to you and asked why and no one has replied to my email. I called and was basically told "sucks to be you". Not a happy camper right now :(
Hi Maija,
Thank you for your review. We’re truly sorry to hear about your experience, and we understand your frustration. We would like to look into this further and address your concerns about the return process and the $10 charge for the return shipping. It’s important to us that our customers are fully informed about all aspects of their transactions, and we apologize if this was not clearly communicated to you.
Please email us at help@ezcontacts.com with your order details so we can investigate this matter further and provide a resolution. We strive to offer better service, and we would like to make this right for you.
Thank you for bringing this to our attention. We look forward to hearing from you and resolving the issue as quickly as possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gene,
Thank you for your review. We deeply apologize for the inconvenience and frustration caused by the delay and cancellation of your order. We completely understand how disappointing it must have been to be given repeated timelines and not receive the service you expected.
The situation you’ve described does not reflect the experience we aim to provide, and we sincerely regret that we were unable to fulfill your order in a timely manner. Please know that we are taking steps to review and improve our processes to ensure that this type of issue does not happen in the future.
We truly value your feedback, and we appreciate your patience throughout this process. If you have any further questions or concerns, please don’t hesitate to reach out to us. Again, we are very sorry for the experience you’ve had.