Overview
EZContacts has a rating of 3.4 stars from 6,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
Love these RayBans. They're my favorite. Always order from this place: quick delivery, reasonable price. Thank you!
First of all, you can't reach anyone for service. They sent the wrong contacts after I waited for several weeks to get them then only replaced one box. I have disputed the charge for the second box. I will not order contacts on line again. I'll get them from my optometrist. Too much frustration dealing with this company.
I received the wrong contact lenses. I returned them but have still not received one of the replacements.
Hi Shana,
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve.
We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
My glasses had extended lead times with no updates or response to my questions. My glasses should have been shipped out previous to their company shutdown for an entire week. Tracking was incorrect multiple times. It's unfortunate, so I'll be taking my business elsewhere.
Hi Forrest,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
They had the best price I could find. Far below anyone else. I was glad I was able to find an online retailer to sell me these without going through multiple steps at my local dispenser.
My sunglasses were just as ordered, a beautiful pair of stingray Maui Jims to replace a pair I lost. Excellent service, shipping was fast and I have been wearing them everyday that I can.
If you order your contacts and you try one on and they do not work, you just wasted your monies. They do not accept returns. Thought I would save monies but ended up ordering from my eye doctor. I just wasted $70.
Hi Anita,
Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
I wish I received as many order updates as I do marketing emails from EZ. This is my second time ordering from you. Both times, the Order to Shipment time was longer than average. This time, however, now going on 3 weeks and still not shipped. As this is a Christmas present, I am worried it will not arrive by Christmas and I ordered it end of November.
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
EZ-Contacts is my place to go for Mayo Jim's & Costa Del Mar Sunglasses. I tend to wear the best in sunglasses as I am legally blind in one eye, so I have always needed great sunglasses & EZ Contacts does not let me down in variety of sunglasses & prices.
The contacts aren't lasting a day. They won't go back into my eye the next morning. Then they either tear in my eye, or while I try to get them to stay in my eyes. These are monthlies. They don't make it 24 hours.
Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
The sunglasses were so cheap of material it is hard to believe Carrera would actually offer something like that for couple of hundreds of dollars. Rather believe it was a fake one. The box was stained. Overall I paid 10 bucks returning fee for a really bad shopping experience.
Hi Jan,
Thanks for reaching out to us and providing feedback. EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. Branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity.
That being said, if it appears that the glasses you received are defective in any way, please email us at help@ezcontacts.com with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame.
We apologize for the inconvenience and look forward to hearing from you shortly.
I'm very satisfied at being able to find my contact lenses at a reasonable price. My opthamologist was charging quite a bit more, but I guess his time is worth a lot for ordering the lenses for me.
I order my contacts from EZ and they are always shipped in a timely manner. I ordered some sunglasses that were back ordered 7-10 days. Unfortunately the manufacturer couldn't fill their order and I had to cancel. My refund was credited promptly.
Dear Stephanie,
Thank you for your thoughtful review. We're glad to hear that your experience with ordering contacts has been positive and that our team was responsive regarding your sunglasses order. We understand how disappointing it can be when an item is discontinued, and we appreciate your patience during this process.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We hope to serve you again soon!
I did have to wait a few weeks because my brand and Rx is apparently not kept in stock but customer service was very helpful. Will definitely order again.
I'm on my second pair that I received from EZ. Although it is the same brand I have used for years, I am experiencing some unfamiliar issues. My first right eye contact tore and I didn't realize until I took it out. That's never happened before. I skipped a day of wear and then tried a new one and it seemed very fuzzy in my vision and uncomfortable 🥲 kinda weird feeling. I am afraid to put them in again because my eye was feeling a bit stingy and I can't use eye drops. I do t want to damage my eye.
Hi Marcella,
Thank you for your feedback. We're sorry to hear about the issues you experienced with your contact lenses. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
Only took a few minutes easy as pie! I would highly recommend them.
Miscommunication on price matching and it wasn't honored. Lower prices elsewhere.
Additionally somehow "expedited" shipping was selected on my part (never intended and never rectified) and shipping was slow. Also, you pay return shipping costs. Based on this experience, would not recommend or return as a customer.
Thank you for your feedback, and we apologize for any confusion or frustration caused during the checkout process.
The item you purchased was already discounted and, as noted on our website, not eligible for free shipping or price matching. We understand how important it is to have clear options for shipping, and we regret that this wasn’t more apparent during your order placement.
We appreciate your patience with the processing and delivery time for your lenses. If you have any further concerns or questions, please don’t hesitate to contact us directly. Your feedback is invaluable as we work to improve our service.
Very pleased with my Norma Rae sunglasses! Great style and coverage!
Thank you greatly,
Marcia
I received an email stating that my glasses were taking looking then usual. I tried contacting them but never got a response. I couldn't cancel or do anything about it. However I was charged on the day I placed the order, so they were super fast to take my money. It then took an additional 4 weeks to receive the actual glasses. Very disappointed considering I can go locally and often have my glasses made the same day.
Hi Judi,
Thank you for your review. We sincerely apologize for the delays and lack of communication you experienced with your order. We completely understand your frustration, especially with the extended wait time and difficulty reaching us. We want to assure you that your glasses have since shipped, and we deeply regret the inconvenience caused.
One of our representatives did assist you via phone during the process, and we're sorry it didn’t resolve things to your satisfaction. We appreciate your feedback, as it helps us improve, and we’ll work to ensure better communication moving forward. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Can always count on this place to get you contacts quick. Prices are reasonable too!
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- Brooklyn, NY, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced.
We understand how important it is to receive the correct order, and as part of addressing the issue, we exchanged the incorrect box for the correct one. If there’s still an outstanding concern with your second box, please don’t hesitate to contact us directly at help@ezcontacts.com so we can ensure this is fully resolved for you.
Your experience is not reflective of the service we aim to provide, and we are committed to improving to avoid similar issues in the future. We value your feedback and the opportunity to make things right.