Overview
EZContacts has a rating of 3.4 stars from 6,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
Réplica, dice MADE IN CHINA, en la web no avisa que son replica y los venden como si fueran originales, y cuando los recibo tampoco me enviaron garantia, estoy muy desilusionada porque los pague mucho dinero
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Super amables entrega super rápido y muy buena calidad
Súper cómodos los lentes, entrega inmediata y fácil
El mejor precio del mercado. Recibi las lentes por correo a tiempo. Facil transacción.
They have the best price on famous brands frames but their service of lenses is very poor. My lenses came completely loose and considering that it's a round frame, if bents a little bit and suddenly the axis changes and I cant see much and start giving me headaches. Really dont recommend their lenses.
There's nothing easy about ezcontacts! Worst and slow customer service I've ever experienced wig any company ever. Slow returns, slow response, sometimes very generic answers. Save your time. The lenses quality is awful!
I trusted easy contact with my contact prescription unfortunately they sent me not just once but twice the wrong prescription and of course I opened a box when it came in put on a pair of contacts and then that's when I realize that the contacts were wrong. The box that they came in is the same same cover as my regular prescription prescription so of course yes I opened the box when I called them to let them know they told me it's my fault that I should've read my emails better but I was trusting them Now. I have $388 worth of contact that I cannot wear. I called their customer service several times they always tell me someone will call you back. That's been over a month. I have learned from this experience pay a little bit more and get your contacts from your eye position. You may pay a little bit more but I'm positive you'll get better customer service and results.
Hi there,
Thank you for your review. We are truly sorry for the frustration and inconvenience you’ve experienced with your order. This is not the level of service we aim to provide, and we understand how upsetting it must be to receive the wrong prescription multiple times. We apologize for any confusion regarding the packaging and for not addressing your concerns appropriately.
We also deeply regret the lack of follow-up and communication from our customer service team. This is definitely not the experience we want our customers to have, and we’ll be reviewing our processes to ensure we handle such situations better moving forward.
If you're still willing to work with us, please reach out to us directly with your order details, and we’ll do our best to resolve this for you. Again, we sincerely apologize for the experience, and we truly value your feedback.
Paying out of pocket for necessary contacts to have good vision is costly. EZ Contacts is the only site I found with the lowest price and same quality contacts. They also retained my prescription information that made reordering easy even without creating an account. My budget and vision thank you!
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gabriel,
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.
We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so.
We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.