I have had a horrifying experience with Pottery Barn Kids, I ordered a chair and ottoman in October which was promised for delivery in December. Despite my attempt to cancel the order upon the first notification of delay, they refused. At the time I ordered it, they charged me in full for the two items. After delaying the order again, they charged me again for the items. Not only have I paid twice, but I haven't received any merchandise and it is now February. I am beyond disgust and see my only options as filing a lawsuit against them.