Overview
EZContacts has a rating of 3.4 stars from 6,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
I bought a pair of glasses and then saw them on Jomashop for cheaper. This company used them as a marketplace, even though they have an actual store location and refuse to give me the price adjustment. I ended up returning the glasses. I only profit about $18 from the situation because I had to pay shipping back to EZ contacts, but the shipping to me was free so they only had a similar gain and then they would mail them to someone else for free so I think they actually netted nothing. Oh, that was unnecessary when they could've just honored their policy, which was a store in the United States and they could call and verify. Both of those were true in this case, but they consider an actual store on marketplace. I will never purchase anything from this company again.
Please delete my account and any information associated with it. I don't want to be harassed to leave a review, and I no longer wish to do business with your company.
Hi Charles,
Thank you for your review. Please email us at help@ezcontacts.com and we'll be glad to assist you.
Although my prescription stated the correct strength, I was sent an incorrect contact strength. They then attempted to charge me shipping to correct it.
Hi Johnny,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
QUALITY IS AMAZING!
PRESCRIPTION, ON POINT!
EYE JEWLERY GORGEOUS!
CUSTOMER SERVICE OUTSTANDING!
PRICE IS AWSOME!
THANK YOU SO VERY MUCH!
MOLLY :)
Products ordered were authentic, delivery timely. I ordered multiple items and decided to return one. The return process was easy & I received my refund quickly. Love the items I kept.
It's funny that you are asking me for a review. I already submitted one but because it was negative it never got posted. We'll try again.
The glasses are good. I just have an issue with your processing and my rating is specific to the processing.
Here is the shipping progress of my order:
Friday October 18,2024, 7:36am – Ordered
Tuesday October 22,2024 – Daughter's Birthday
Sunday October 27,2024, 11:03am – Shipped
Tuesday October 29,2024, 2:32pm– Delivered
The item I purchased was shown as "In Stock" at the time of my pur-chase. Your website states that Sunglass orders placed before 2:00pm EST will be processed that same business day. It took 10 DAYS to pro-cess my order. As a result, I had no birthday present for my daughter. You need to update your website with more accurate processing infor-mation and delete the false shipping statement.
Hi Scott,
Thank you for sharing your detailed feedback. We sincerely apologize for any frustration caused by the processing time of your order and the impact it had on your plans.
To clarify, the item you purchased was noted on our website as having a 2-4 week processing time due to availability. While we understand this may have been overlooked, the estimated timeline provided at checkout was accurate, and your order shipped within the expected window.
We value your input and are continually working to ensure our processing and shipping details are clear and transparent for our customers. If you have further concerns or suggestions, we’d be happy to hear them.
Thank you again for your feedback, and we hope to better serve you in the future.
I had an excellent experience working with EZContacts. They offered great, low pricing for contacts and shipping. My order was shipped in a very strong/secure box so that the contacts arrived in excellent condition. Great communication from order to delivery. This is a very easy 5-Star rating!
LOVE this company. Excellent prices and selection, I have been a customer for years and have recommended them to friends and family.
I ordered a pair of sunglasses on 6/20 and I'm still waiting for it. They told me a week after I ordered it that the shipment would be delayed 2-3 weeks. It's now been over 10 weeks since I placed the order and they won't even respond to my emails asking for an update.
Hi Denny,
Thank you for your feedback. We're sorry to hear about the delay in your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
It's been two months since I placed my order and I haven't received my sunglasses. They said it was delayed but it's now 3 weeks beyond that delayed delivery date. I've inquired 3 in the last 3 weeks with no response
These days shopping for the best price is "ultimate". Quality...you just have to trust. So far...I have been satisfied. Cost has risen enormously.
Hidden fees? This is a popular one for ALL of the contact lens companies...
Availability? I have not run into issues here.
Shipping time has been reliable, I'm good here.
Worn Modo for years and have found them on EZ Contacts. Detailed info is great and website makes it easy to filter.
As I said in the title the glasses are great, however on going' emails are annoying! I have ask several times to be removed from email but to no avail
Received the wrong contacts. The only way to get it resolved was through email. It took days to get responded to. Took weeks to get resolved. I had to buy more contacts. Then wait to be refunded
Hi Douglas,
Thank you for your review. We sincerely apologize for the inconvenience caused by receiving the wrong contacts and the delay in resolving the issue. We understand how frustrating this situation must have been, especially with the added stress of purchasing more contacts in the meantime.
We are pleased to confirm that the refund has been processed for your order, and we appreciate your patience throughout this process. Please know that we are actively reviewing our systems to ensure faster response times and a smoother experience for our customers moving forward.
Thank you again for bringing this to our attention, and we apologize for the trouble you've faced. If you have any further questions or concerns, please don't hesitate to reach out to us.
The completely wrong contact lense prescription was sent for my right eye and they still haven't resolved. I can't see! They didn't pay any attention to my uploaded prescription - very concerning and hundreds of dollars lost.
Hi Brandy,
Thank you for your review. We apologize for the frustration and inconvenience you've experienced with your contact lens order. We understand how important it is to receive the correct prescription.
One of our supervisors returned your call as requested but was unable to reach you. We subsequently resolved the issue via email and made sure to address the prescription error promptly.
If you have any further questions or need additional assistance, please don’t hesitate to contact us directly at help@ezcontacts.com. We appreciate your patience and are here to help ensure this situation is fully resolved.
It took two weeks to receive my contacts, contrary to my previous experiences. The shipping tracking said it left NJ, came all the way to OH, was returned to NJ, and then came back. I will order again in case this was a fluke, but if this experience is repeated, I will look for another option.
Hi there,
Thank you for sharing your feedback. We sincerely apologize for the experience you had with your recent order. We understand how frustrating delays and lack of communication can be, and we're sorry that we didn't meet your expectations this time.
We would love the opportunity to look into this further and resolve any issues. Please email us directly at help@ezcontacts.com with your order details so we can investigate the shipping issue and also ensure that your concerns about customer service are addressed promptly.
Your satisfaction is important to us, and we hope to restore your confidence in our service. Thank you for giving us the chance to make things right!
It took quite a while for me to realize -- I haven't bought glasses for 50+ years, only contacts -- that the glassed I received did not have the 66 millimeter center-to-center width that I ordered. When I finally measured them, they are only 60 mm. This puts my pupils considerably off-center from the center of the lenses, causing some fish-eye type distortion. Not happy about it! Other than that, I really like the quality of the glasses.
Hi William,
Thank you for your review and bringing this to our attention. We’re sorry to hear that the PD of your glasses wasn’t as specified, leading to discomfort.
We understand how important it is for your glasses to match your prescription accurately. To address this, we offer a free redo of your prescription glasses within 30 days of purchase. If you’d like to take advantage of this, please let us know, and we’ll be happy to assist you with the adjustment.
We’re pleased to hear that you like the quality of the glasses otherwise and appreciate your feedback. We’re here to ensure you get the best possible fit and vision experience.
I returned my item but never received any refund or communication from your team. However, I can see in my account that the item was received.
Hi Sierra,
Thank you for reaching out and providing feedback. We apologize for any confusion regarding your return.
We sent an email to inform you that we received your return package, but unfortunately, it contained only an empty box. It seems that the frames and case may have been inadvertently left behind.
To process your refund, we kindly ask that you check if you still have the frame and case and send them to us. Please let us know if you need assistance with this process or have any questions.
We appreciate your understanding and look forward to resolving this for you as quickly as possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wendy,
Thank you for sharing your experience. We’re sorry to hear about your frustration and want to provide clarification regarding our price match policy. While we strive to offer competitive pricing, we only match prices from authorized eyewear retailers, not marketplace sellers, even if they have a physical location.
We understand your disappointment and apologize for any inconvenience caused by this policy. Your feedback is valuable to us, and we’ll take it into consideration as we continue to improve our policies and customer experience.
If you have any further concerns or questions, please don’t hesitate to reach out to us directly.