Overview
EZContacts has a rating of 3.4 stars from 6,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
Easy to order, fast shipping, very competitive pricing. Will definitely be ordering from EZ Contacts again!
I placed an it was never sent. I contacted them four times and they never responded. I had to contact my bank to cancel the payment and once I started that process, they decided to send the item. So it arrived six weeks after I purchased it and then I had a mess with my bank. What a nightmare.
Ordered several frames to try at home. All arrived quickly in perfect condition. Returns were quick and easy.
Perfect experience. Slight delay in delivery date but worth the wait.
I Am A Frequent Shopper With EZ Contacts I Have Several Pairs Of Glasses 🤓 I Enjoy What They Offer On Their Sunglasses & Glasses Selection
The time from ordering to receiving your contacts is too long. It took a few weeks even though my prescription was uploaded immediately.
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
I've used this site twice now to find sunglasses. Very competitive pricing and good selection.
Found my glasses at a great price with fast delivery. Would buy from them again
I am very pleased with my experience here. The ordering process was easy and the staff was friendly and helpful when I called to inquire about my order. The glasses are very nice and the script is perfect. I would highly recommend this site and will be a repeat customer. Thank you!
I had a great experience ordering and receiving my contact lenses.
The website was easy to follow and order the contacts. I received them in a reasonable amount of time.
Bought a few pairs and some
Didn't look right on me. Easy return process.
Easy, fast, and efficient when ordering my contact. Fair prices as well. Would recommend.
Very quick service for new contacts which are very reasonably priced
I wouldn't recommend buying from EZ contacts! I ordered 2 boxes of contact lenses on October 22,2024, and I still have not received them. The people you talk to you, tell you it's a shipping company problem. I think they are scammers. I will never or recommend anyone else buy from them. Very dissatisfied.
Hi Marci,
Thank you for your review and bringing this to our attention. We’re sorry to hear about your recent order experience and the frustration it has caused. We take concerns like this seriously and want to ensure you receive the assistance you need.
Upon reviewing your order, our records indicate that the package has been delivered. However, we’d like to investigate this further to resolve the issue. Please contact us directly at help@ezcontacts.com so we can verify the details and work towards a solution.
We appreciate your patience and the opportunity to address your concerns.
As easy as can be, if I made this any longer I will have spent more time doing this than ordering my daughters glasses!
The delivery was quick! I received exactly the same contacts at 70% of the price of my optometrist.
They are very light, which is something I look for in sunglasses.
But I realized that one of the plastics where it is held on the nose is loose as it is not adjusted, like the one on one side is adjusted and the other is almost coming off the sunglasses and I am afraid that it will come loose and get lost, I need to change them For others, both sides are good and not defective, one side is good and the other side is loose. Since they are expensive so that they are also poorly made and do not last a month with them. I only have a couple of days and I didn't realize that the sunglasses were defective.
Ordered contacts in October & paid $9 for expedited shipping, only to find out they were closed for the entire week due to a holiday. Don't know any company that shuts down for an entire week for even a major holiday without notifying the customer on the website. Had to order from a more reliable company & still had to pay for expedited shipping. Received my contacts 2 weeks late. Will never order from them again.
Hi Kathleen,
Thank you for your feedback, and we’re truly sorry to hear about your frustrating experience. To clarify, we sent out several emails and had a website banner notifying customers of our scheduled holiday closure. We regret if this information wasn’t clear or accessible during your ordering process.
We understand how the delay impacted your plans, and we apologize for any inconvenience caused. Your concerns about communication are valid, and we’ll use this feedback to improve our processes for the future.
If you have any further questions or unresolved concerns, please don’t hesitate to reach out to us directly.
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- Brooklyn, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brandy,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
Upon checking your order, we see that our website states that these frames have a 4-6 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this.
Please don't hesitate to reach out should you require further assistance or clarification.