Overview
EZContacts has a rating of 3.4 stars from 6,316 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
Found my glasses at a great price with fast delivery. Would buy from them again
I am very pleased with my experience here. The ordering process was easy and the staff was friendly and helpful when I called to inquire about my order. The glasses are very nice and the script is perfect. I would highly recommend this site and will be a repeat customer. Thank you!
I had a great experience ordering and receiving my contact lenses.
The website was easy to follow and order the contacts. I received them in a reasonable amount of time.
Bought a few pairs and some
Didn't look right on me. Easy return process.
Easy, fast, and efficient when ordering my contact. Fair prices as well. Would recommend.
Very quick service for new contacts which are very reasonably priced
I wouldn't recommend buying from EZ contacts! I ordered 2 boxes of contact lenses on October 22,2024, and I still have not received them. The people you talk to you, tell you it's a shipping company problem. I think they are scammers. I will never or recommend anyone else buy from them. Very dissatisfied.
As easy as can be, if I made this any longer I will have spent more time doing this than ordering my daughters glasses!
The delivery was quick! I received exactly the same contacts at 70% of the price of my optometrist.
They are very light, which is something I look for in sunglasses.
But I realized that one of the plastics where it is held on the nose is loose as it is not adjusted, like the one on one side is adjusted and the other is almost coming off the sunglasses and I am afraid that it will come loose and get lost, I need to change them For others, both sides are good and not defective, one side is good and the other side is loose. Since they are expensive so that they are also poorly made and do not last a month with them. I only have a couple of days and I didn't realize that the sunglasses were defective.
Ordered contacts in October & paid $9 for expedited shipping, only to find out they were closed for the entire week due to a holiday. Don't know any company that shuts down for an entire week for even a major holiday without notifying the customer on the website. Had to order from a more reliable company & still had to pay for expedited shipping. Received my contacts 2 weeks late. Will never order from them again.
Hi Kathleen,
Thank you for your feedback, and we’re truly sorry to hear about your frustrating experience. To clarify, we sent out several emails and had a website banner notifying customers of our scheduled holiday closure. We regret if this information wasn’t clear or accessible during your ordering process.
We understand how the delay impacted your plans, and we apologize for any inconvenience caused. Your concerns about communication are valid, and we’ll use this feedback to improve our processes for the future.
If you have any further questions or unresolved concerns, please don’t hesitate to reach out to us directly.
I ordered sunglasses on July 1st and chose expedited shipping for an extra $30. It is now July 24th and have not received them and have heard NOTHING from this company. I've sent 4 messages (no response) and have called about 10 times but no one answers the phone. I need to cancel these and there is no option to do so from the website. ABSOLUTELY UNACCEPTABLE. THE WORST CUSTOMER SERVICE (LACK OF SERVICE) I'VE EVER EXPERIENCED. BEWARE!
Hello,
We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase. Providing exceptional service to our customers is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. Additionally, we are in the process of updating our website to provide more accurate shipping time estimates. Rest assured, we are prioritizing your order and taking all possible measures to expedite its delivery. We truly value your patience and support as we work towards resolving this delay. Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.
Very easy to place an order. Excellent price and quick service.
Very easy to order, takes a couple of minutes, good price, very good quality. The inly problem is the delivery, it takes some time. Don't order the last moment it is gonna take some time.
I kept getting requests for a review before I received the items. Now that I've received the items, I'm happy to say, the delivery was fine -items securely packed & exactly what I ordered, at a reasonable price.
Great service! Great prices! Will buy from them again. Thanks!
Transaction went smoothly. I had no issues with my pur or delivery.
I got 3 pairs of eyeglass frames at amazing prices with free shipping. Very satisfied.
Placed my first order with EZ Contacts and received them promptly at a competitive price. Their customer service was very helpful also
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- Brooklyn, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marci,
Thank you for your review and bringing this to our attention. We’re sorry to hear about your recent order experience and the frustration it has caused. We take concerns like this seriously and want to ensure you receive the assistance you need.
Upon reviewing your order, our records indicate that the package has been delivered. However, we’d like to investigate this further to resolve the issue. Please contact us directly at help@ezcontacts.com so we can verify the details and work towards a solution.
We appreciate your patience and the opportunity to address your concerns.