Overview
EZContacts has a rating of 3.4 stars from 6,328 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
The delivery was quick! I received exactly the same contacts at 70% of the price of my optometrist.
They are very light, which is something I look for in sunglasses.
But I realized that one of the plastics where it is held on the nose is loose as it is not adjusted, like the one on one side is adjusted and the other is almost coming off the sunglasses and I am afraid that it will come loose and get lost, I need to change them For others, both sides are good and not defective, one side is good and the other side is loose. Since they are expensive so that they are also poorly made and do not last a month with them. I only have a couple of days and I didn't realize that the sunglasses were defective.
Ordered contacts in October & paid $9 for expedited shipping, only to find out they were closed for the entire week due to a holiday. Don't know any company that shuts down for an entire week for even a major holiday without notifying the customer on the website. Had to order from a more reliable company & still had to pay for expedited shipping. Received my contacts 2 weeks late. Will never order from them again.
I ordered sunglasses on July 1st and chose expedited shipping for an extra $30. It is now July 24th and have not received them and have heard NOTHING from this company. I've sent 4 messages (no response) and have called about 10 times but no one answers the phone. I need to cancel these and there is no option to do so from the website. ABSOLUTELY UNACCEPTABLE. THE WORST CUSTOMER SERVICE (LACK OF SERVICE) I'VE EVER EXPERIENCED. BEWARE!
Hello,
We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase. Providing exceptional service to our customers is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. Additionally, we are in the process of updating our website to provide more accurate shipping time estimates. Rest assured, we are prioritizing your order and taking all possible measures to expedite its delivery. We truly value your patience and support as we work towards resolving this delay. Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.
Very easy to place an order. Excellent price and quick service.
Very easy to order, takes a couple of minutes, good price, very good quality. The inly problem is the delivery, it takes some time. Don't order the last moment it is gonna take some time.
I kept getting requests for a review before I received the items. Now that I've received the items, I'm happy to say, the delivery was fine -items securely packed & exactly what I ordered, at a reasonable price.
Great service! Great prices! Will buy from them again. Thanks!
Transaction went smoothly. I had no issues with my pur or delivery.
I got 3 pairs of eyeglass frames at amazing prices with free shipping. Very satisfied.
Placed my first order with EZ Contacts and received them promptly at a competitive price. Their customer service was very helpful also
I loved the product, when you make the purchase it takes a week to send the tracking guide, I had to write making the request, finally the product arrived in good condition.
The first time I ordered, it took FOREVer to get them Even thought I uploaded my doctor prescription on line, they still said they had to contact the doctor That would not have been ok had I not paid for fastest delivery They never reimbursed me for the delivery being a month.
I love the ease in ordering. The free shipping was a plus. I love my dailies! Fast delivery was great! I have used the other guys and was disappointed in delivery delays and price. I have used EZ contacts for over a year and i love this company. Keep up the good work.
I've ordered one pair before, it was a hassle. It was during Passover, so I didn't get what was supposed to be 2-3 days shipping into a month. This past time, I ordered a pair, I paid for EXPEDITED SHIPPING, I think it was 1-2 days. They didn't show up, so I called. The representative on the phone said 'Oh, well we don't have those frames anymore and they're discontinued so we won't be getting more.' Ok, that's fine. I asked the rep, 'Were you all going to tell me unless I called and asked?' You own representative, said 'I hate to say it, but probably no.' That's a $#*!ing $#*!ty way to run a business. Based on these two experiences, I wouldn't recommend anyone do business with you all until you figure simple things like inventory out.
Hey Josh,
Thanks a lot for sharing your feedback. We're really sorry to hear about the delay you experienced and we apologize for the communication issues and any inconvenience this may have caused.
Your business means a lot to us, and we want you to know that we're constantly working on updating our website to provide more accurate shipping information.
Our records show that your order was shipped and delivered on May 4th. If there's anything else we can do for you, please don't hesitate to email us at help@ezcontacts.com.
Thanks for being our valued customer, and we hope you have an amazing day!
For the second time in a row, I've received the wrong color glasses.
They keep sending the style I pay for, but in the wrong color. Two times in a row! Both with Prada shades…
Hi Matt,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us and receiving the wrong color frame. We take all customer feedback seriously and we would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
I needed a good deal and I found two. What was advertised is what I got.
Prompt and accurate. Excellent Experience. Will continue to be a purchaser in the future.
Over great pricing and many options for contacts. Fast delivery
Very happy with my purchase from EZContacts. From submitting my prescription for contacts, to receiving my contacts, went very smoothly and quickly. Would highly recommend ordering from EZ contacts.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathleen,
Thank you for your feedback, and we’re truly sorry to hear about your frustrating experience. To clarify, we sent out several emails and had a website banner notifying customers of our scheduled holiday closure. We regret if this information wasn’t clear or accessible during your ordering process.
We understand how the delay impacted your plans, and we apologize for any inconvenience caused. Your concerns about communication are valid, and we’ll use this feedback to improve our processes for the future.
If you have any further questions or unresolved concerns, please don’t hesitate to reach out to us directly.