Overview
EZContacts has a rating of 3.4 stars from 6,329 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
Very happy with my purchase from EZContacts. From submitting my prescription for contacts, to receiving my contacts, went very smoothly and quickly. Would highly recommend ordering from EZ contacts.
Tried several times to get ezcontacts to help me with doing an insurance claim. They don't answer emails at all!
Paid for prescription glasses. Glasses arrived wtih script info, but glasses themselves are just the original sunglasses. Still waiting for return shipment authorization. They claimed it was emailed, but it has not been emailed to me. And this was 3+ weeks after waiting for them, being told initially that the script could not be done but then stating they could be done, and were shipped. But was shipped was non-script glasses. Can't call and speak to anyone either. I've also tried the return process online but the order number 'is not found'.
Hi David,
Thank you for contacting us about a problem with your order. We sincerely apologize for the inconvenience you're experiencing.
Unfortunately, to access your order details and assist you efficiently, we'll need some additional information. Would you mind updating your review with your order number and the email address associated with your order?
Once we have this information, we can quickly investigate the issue and work towards a swift resolution.
We look forward to hearing from you shortly.
This was a wonderful choice in choosing EZContacts for this pair of sunglasses. I would have over spent at other sites and there delivery was faster than expected. Very happy.
I got a small scratch on my premium lenses and they took care of it in a timely fashion.
Did it on weekend so took longer normal everything was just make sure that you have all your info and frame size is what you want.
EZ Contacts made my first time ordering contacts online a great one! Pricing was affordable, the website was easy to use, and the delivery was timely. I have already told my family about my experience as most of them wear contacts as well!
Appreciative, thankful, grateful, fortunate, emotional, excited, anxious to get my lens prescription, filled and installed in my new eyeglass frames.
Best price, and quickly received my order. Took care of confirming my Rx
I purchased contacts at least 3 different times and each time my contacts were different In shape and did not fit properly on my eye so they kept popping off. I thought I had my contacts inverted, so I took them out and put them on the other way. It was still the same problem. Eventually it scratched my cornea, and I can't wear contacts now for a long time. I took them all to my doctor's office.for review and inspection And found out that three out of five pairs were not shaped properly and were shaped in such a odd shape that most eyes could never handle to wear. By them being such a odd shape they would not fit on my eye and kept poping off, eventually it scratched my cornea and currently I cannot wear any contacts.
Hi Monica,
Thank you for reaching out to us and providing feedback. We are incredibly sorry to hear about your experience with our contact lenses. We understand your dissatisfaction and want to assure you that we take this matter very seriously.
To investigate this issue further and offer you a proper resolution, please email us at help@ezcontacts.com so we can address this issue promptly and ensure a satisfactory outcome.
We look forward to hearing from you shortly.
Fast ordering, shipping and item arrived on time. Was able to add prescription lenses to a Ray Ban frame at far less then buying direct or having it made by a local shop!
Great selection and the best prices. It was a Christmas gift and arrived on time!
It took them a month to ship my item, I gave up after two weeks of the update saying "your item is being processed" and cancelled the order. But they shipped it anyway! Rediculous
Hi Joshua,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
Very easy shopping experience with fast shipping to Puerto Rico. I will definitely shop here again.
How it possible that this company has such a high rating? Possible fake reviews by the company? Look at the better business bureau reviews. Run from this company. I purchased frames. They charged me. Never mailed anything. When I contacted them, they said it was on back order. After contacting them a second time, they said sorry it has been beyond 90 days. So no refund, but here is 30% off lense add ons. So you want me to buy something else after you failed to deliver the product? WOW! Don't just take my word, look at the better business review site on the number of complaints. Horrible company.
Hi Dominic,
Thank you for reaching out and providing feedback. According to our records, your order was shipped and successfully delivered on July 28th as per the tracking information that was emailed to you. We apologize if there was any confusion or delay in receiving the package.
Unfortunately, you contacted us about the missing order on April 14th, which is well beyond our 90-day claim window for lost packages.
While we're unable to offer a refund due to the timeframe, we can certainly understand your disappointment. As a gesture of goodwill, we previously offered a 30% discount on lens add-ons.
We value your feedback and take all customer concerns seriously. We are constantly working to improve our communication and service. We encourage you to reach out to us directly at help@ezcontacts.om if you require further assistance.
Bought some Versace frames and entered subscription info. Glasses were sent back with wrong subscription and I couldn't use them.
Hi Trina,
Thank you for letting us know about the issue with your Versace frames. We’re sorry to hear that there was a mix-up with the prescription information, and we understand how frustrating that must be.
We’d like to look into this further to resolve the issue for you. Please reach us directly at help@ezcontacts.com. We’re here to help and want to make sure you’re satisfied with your purchase.
I'm pretty happy with the service and prices. I don't have to go through hassles getting my prescription verified or anything like that. They verified it within a business day.The prices are reasonable and they ship your contacts free. Regardless if you only buy one box.
I purchased my contacts on April 22. When I placed my order they didn't tell me it wouldn't be processed for ten days. When I didn't receive my order after a couple weeks, I looked it up to track it. I read on their website that they were closed for a holiday. When I placed my order there was no mention of it. I was traveling and having my order delivered out of state and didn't have enough contacts with me to cover my travels. I finally received my order after waiting 3 weeks! Terrible customer service!
Hi Debbie,
Thank you for your review. We sincerely apologize for the frustration and inconvenience caused by the delay with your contact lens order placed on April 22nd.
We understand that not being informed about a 10-day processing time and missing a holiday closure notice on our website led to a significant delay in receiving your lenses, especially during your travels. This fell short of the excellent customer service we strive to provide.
We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers.
For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Sunglasses never delivered. Ring Doorbell always works and shows video of drivers dropping off packages nearly everyday. I immediately emailed customer support and communicated the same. They sent a reply asking me to ask my neighbors if they have my package. What a strange, unpractical response to my email. I don't have time to knock on 20 doors introducing myself and asking them if they have my package. They stated they would have to research this case before refunding my credit card and said it would take 2 weeks. Unacceptable. They can reverse the sale, then file a claim with their carrier. It's not my problem that your vendor can't figure out how to drop off a package to my front door. Like I said, Amazon does it nearly every, for years, and gets it right 99% of the time. I'll never buy from a small channel like EZContacts again. Lesson learned.
Hi Joe,
Thank you for your review. We regret to hear that your package was not received, despite the tracking showing that it was successfully delivered.
Our claims team has been notified about this and they will file a claim with the carrier on your behalf.
As soon as the claims team has finished processing your claim, they will immediately reach out to you with further updates. Should the shipping company be unable to locate your package, please advise if you would like us to reship or refund the item(s) instead.
We realize it is not easy to wait for a lost package, especially when you've already paid for it, so we appreciate your patience with us as we investigate this for you.
Please feel free to reach out to us at any time should you require further assistance.
Keep away! It is a total scam they never answer phone or CS line. I placed an order on August until 10/24 when I cancelled, no respect. Was a horrible experience. The track system showed me same status for two month. Several emails never answered.
- Visit Website
- Brooklyn, NY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marggie,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you faced with the insurance claim process.
We reviewed our records and found that we responded to your three emails promptly, providing assistance each time. We were also able to locate your vision insurance benefits successfully. It seems that there may have been some issues with email delivery on your end.
Could you please check your spam or junk email folder to see if our responses were filtered there? If you still have trouble finding our communications or need further assistance, please reach out to us directly at 1-800-217-2020 and we’ll be happy to help resolve this matter.
Thank you for your patience, and we look forward to assisting you further.