joe P.

Sunglasses never delivered. Ring Doorbell always works and shows video of drivers dropping off packages nearly everyday. I immediately emailed customer support and communicated the same. They sent a reply asking me to ask my neighbors if they have my package. What a strange, unpractical response to my email. I don't have time to knock on 20 doors introducing myself and asking them if they have my package. They stated they would have to research this case before refunding my credit card and said it would take 2 weeks. Unacceptable. They can reverse the sale, then file a claim with their carrier. It's not my problem that your vendor can't figure out how to drop off a package to my front door. Like I said, Amazon does it nearly every, for years, and gets it right 99% of the time. I'll never buy from a small channel like EZContacts again. Lesson learned.

The beautiful thing about buying through Amazon is that the price & shipping on known before you hit the Pay Now icon. Amazon usually delivers in 2-10 days max. Wish, is a deceitful platform, which tells you when your shipment might arrive, after you hit the Pay Now icon. Then the delivery date is 45 days out... and then they come back and give a second delivery date that is 30 days out. So 65 days and you may, or may not, get your product. Then the customer support tells me they can't "cancel" the order. What a crocked company. These guys will not last.