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Med Z.

Minnesota

1 review

0 helpful votes

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Good & Helpful

May 4, 2017

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Date of experience: May 2, 2017

Simon S.

Australia

1 review

5 helpful votes

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I love Jayne!

October 5, 2018

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Date of experience: October 3, 2018

Q&A (40)

Question

How long after placing an order for contacts is order fulfilled

Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!

By Rachael H., over a year old

See more answers (9)

Question

Why is a cookie cutter response used for every complaint instead of a genuine answer because consumers rely on this to determine trustworthy company?

Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.

By Harriet Y., over a year old

See another answer (1)

Question

Are the RayBan sunglasses authentic?

Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.

By Sally J., over a year old

See more answers (2)

Question

where is my order? its been one week and the order still hasnt finished processing, you still havent verified my prescription. what is taking so long?

Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.

By Harriet Y., over a year old

See more answers (2)

Question

i see alot of people are saying it takes atleast a week before they are shipped out i plan on paying 38extra bucks to get them next business day

Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.

By Dayna T., over a year old

See more answers (3)

Question

Hello, I'm trying to track an order, number 862792. I placed the order before I created an account, and I'm unable to track the status. Thank you for assisting.

Answer: So did u did you ever receive your order?

By Joellen R., over a year old

See another answer (1)

Question

Hello Need an order status update.

See more answers (0)

Question

do you have tommy hilfiger TH1196 MPZ in stock..5318-145 what is the price in CAD

Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support

By EZ C., over a year old

See another answer (1)

Question

I just received pair of glasses I ordered from you but I can't find my account online

Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support

By EZ C., over a year old

See another answer (1)

Question

Placed an order ONE MONTH AGO and DID NOT RECEIVE MY CONTACTS !!! Order #1095928. What is going on ????????

See more answers (0)

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EZContacts

Overview

Reviews (6,329)

Q&A (40)

How long after placing an order for contacts is order fulfilled

Why is a cookie cutter response used for every complaint instead of a genuine answer because consumers rely on this to determine trustworthy company?

Are the RayBan sunglasses authentic?

where is my order? its been one week and the order still hasnt finished processing, you still havent verified my prescription. what is taking so long?

i see alot of people are saying it takes atleast a week before they are shipped out i plan on paying 38extra bucks to get them next business day

Hello, I'm trying to track an order, number 862792. I placed the order before I created an account, and I'm unable to track the status. Thank you for assisting.

Hello Need an order status update.

do you have tommy hilfiger TH1196 MPZ in stock..5318-145 what is the price in CAD

I just received pair of glasses I ordered from you but I can't find my account online

Placed an order ONE MONTH AGO and DID NOT RECEIVE MY CONTACTS !!! Order #1095928. What is going on ????????

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EZContacts

Overview

Reviews (6,329)

Q&A (40)

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