Overview
EZContacts has a rating of 3.4 stars from 6,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
I originally ordered RB 5387 transparent frames and a few weeks later I was informed they no longer carried them. So my 2nd choice was the RB5387 green which I promptly received. Thank you.
Great prices, great service on all contact lenses. Thanks!
Very easy to use site. Fast shipping. Great pricing. No issues with contacts.
Your site glitched on me, never finish my order and never given a confirmation so I ordered from local shop. Then received in the mail. So I ended up paying for a double order.
I wanted to return my product but the return link from my original email led to web page error. By the time I had figured out how to start the return from website itself, my return window had expired by 1 day. That same day I submitted a message to customer support since there is no way to directly call them. I explained my circumstances asking for assistance in returning the glasses. I never heard back. I will not do business with them again as a result of this despite doing several orders in the past.
Speedy ordering and reordering of contacts! They will reach out to the provider if needed as well. Also fast delivery.
Love these flexon frames, they fit perfectly on first try with no adjustments needed. Though they are priced a little more than other frames they are well worth it, highly recommend.
All I had to do was log on and select reorder. Very easy to reorder and track shipment. Thank you. I plan on being a repeat customer.
Thanks for the easy order process. I have been a satisfied customer for a few years now, and plan to be in the future.
Offered a pair of Costa glasses. Much too small for me. They accepted the return and credited my card quickly.
Accidentally ordered incorrect Contact Lenses that didn't match my prescription, and your CS team caught the mistake and told via email that the order would be held until I responded. I responded in turn, thankfully, and assumed the issue was resolved.
The incorrect lenses were still shipped, and the order was never held. This should never have happened as they did not match a valid prescription. I paid for the return label to ship them back and never heard back whatsoever from the person/team that originally contacted me.
Hi Mark,
Thank you for your review. We’re sorry to hear about the mix-up with your contact lens order. Our team should have held the order per your response, and it’s disappointing that this step was missed. We also apologize for the lack of follow-up; it’s not the experience we aim to deliver.
Although you initially covered the return shipping, we’ve gone ahead and refunded the return fee as a courtesy. We truly appreciate you taking the time to return the lenses and notify us about the issue.
We’re reviewing what went wrong internally so we can prevent this from happening again. If you need any further assistance, please don’t hesitate to reach out.
It's great to see that you offer glasses frames at significantly lower prices than most competitiors.
Website is very user friendly. I've had no problems with the contacts that I have ordered. Fast shipping and competitive prices. No complaints.
My contacts were easy to order and my prescription easy to upload. Reasonable prices and delivery time. I would highly recommend EZ Contacts.
I ordered my contacts on 20 February and they haven't been shipped yet. When I look at the status, it says shipping in process.
Amazing number of brands and styles to choose from at greatly reduced prices. Service is fast and accurate. All good.
Compre varias gafas, una no llegó y aparece como enviada, dos no tenían en stock sin embargo me cobraron y luego tuve que esperar la devolución, otras supuestamente eran Balenciaga y cuando llegaron aparecen sin certificado de calidad con un estuche lleno de polvo y a mi parecer no son originales una mala imitación,... etc etc no sigo escribiendo porque no me interesa nunca volveré a comprar alli.
Lamentamos mucho lo sucedido y agradecemos que nos lo hayas hecho saber. Nos gustaría revisar tu caso más a fondo para poder ayudarte. Por favor, escríbenos por correo electrónico a help@ezcontacts. Com para que podamos investigarlo y darte una solución.
Gracias por tu paciencia. Esperamos poder resolver esto contigo pronto.
Ordered contacts for members of my family at the same time at two different places. Received 1-800-Contacts right away (3days) with good communication. Not so with EZContacts. I had to contact them by phone. No response with email. Finally arrived. Also charged shipping during free shipping promo.
Hi Lisa,
Thank you for reaching out and providing feedback. We sincerely apologize for the inconvenience you experienced with your order. We completely understand how frustrating it must have been to not receive timely communication and to be charged shipping during a free shipping promotion. We strive to provide excellent service, and we clearly fell short here.
If you can provide us with your order details at your convenience, we would be happy to investigate this further and make things right for you. Thank you for your patience, and again, we’re truly sorry for the experience.
I've been using EZContacts for 5 years and plan to continue doing so. It's much better than paying a monthly vision insurance premium and then still more for my lenses and glasses.
Waiting for my prescription glasses for 4 months and at 66 couldnt drive or read.
We deeply apologize for the long wait and the frustration you've experienced. We understand how important your prescription glasses are, and it’s unacceptable that you’ve been left waiting for so long. We want to look into this and resolve the issue as quickly as possible. Please email us so we can investigate further and get this sorted for you.
We value your business and appreciate you for bringing this to our attention.
The best site to purchase my contacts at, with great customer service, prices, and deals. I love it
Great shopping at EZ contact exchanges were hassle free. Would definitely buy here again
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- Brooklyn, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you for sharing your feedback. We are truly sorry for the difficulty you've experienced with your return. We want to investigate this further as we never received any communication from you, and we're concerned that there was a miscommunication.
Please reach out to us directly so we can review your situation and resolve this for you. We value your business and hope to resolve this to your satisfaction, as we want to ensure you're completely happy with your experience.
Thank you for your understanding, and we look forward to hearing from you soon.