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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Great frames! I hope they work good for us when they arrive, and if they are we will be ordering more!
I like buying from this website because the frames are fairly priced and the process is easy and hassle free.
I placed my first order last month. I got some many compliments and everyone wanted to know where I got them from. My glasses fit well and looked great on me, so I have decided to order 6 more pair today. Also, I couldn't pass up the spring deal.
Got my first pair so quickly and they are so comfortable! I love them so much I ordered another pair.
The web site is user friendly and there are great options to choose from and great pricing. Very pleased with my experience.
The website was pretty good, there were a lot of options for a low price. The only issue I had was making selections, especially at checkout. It wouldn't let me go back to a previous step if I made a mistake so I would have to restart my entire order but it wouldn't let me use the same coupon when I restarted so I didn't get the initial 15% off that I expected.
Easy to order. First time ordering from here, so we'll see how it goes. Great selection and great prices. I've heard good things.
I like that you can upload a picture to try different lenses on. Also there are so many choices to choose from which makes picking a little hard, but you know the pair you got are the ones you truly want based on the options.
Easy to find what I wanted and to check out many styles to choose from and all at at super price I am planning on buy more after I check out the pair I just ordered
I have bought two pairs of eyeglasses in the past 4 years and didn't had any problem until I ordered last year two pairs. I ordered them on November 2018 and it's been 4 months and still haven't received them. I have called multiple times, but I still haven't got my order or a refund.
Hello Patricia,
We sincerely apologize if you have not received your glasses yet. This is not the experience that we want you to have.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are willing to assist you. Kindly call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I'm new to ordering glasses online and was dreading it, but it was a grand experience and very happy with it!
Always happy! I have Transitions, photochromic, these will be just for the computer. I'll say more when I get them.
It was really easy to place my order here. When I was in the website I found the glasses type that I like to wear. I would recommend buying here.
I used to buy glasses at the eye dr. No more! I have six pairs of glasses from here and love them! Very easy return if you don't like them also!
Love being able to use the Try On - always a little self-conscious of trying on in front of people and have ended up getting frames I didn't really like because the other people liked different frames than what i preferred. Now I'm in control!
I like the online experience of EBD, i have ordered from you for a few years. I like your styles. Great great great great great great great great great great great great
I love this website. I always find what I need at a price cheaper than my eye doctor. If they arrive and do not fit me I can easily return the glasses. The only downside is not being able to personally try them on.
9 out of 10 cheap eyewear with great deals on transitions and shades stylish lenses choices. 9 out of 10. --------©-©
The process for editing your lenses was confusing and made it pretty clear that they were trying to get you to spend more money on your lenses that you really didn't need to. I've bought glasses from them before, and it's pretty nice to be able to get multiple pairs of glasses for less than $100. They usually work pretty well too.
Hello Rowan,
Thank you for your honest review and we would like to apologize as well for the troubles you experienced with our website.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo
Hello Nathan,
We would like to apologize for the trouble that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!