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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Georgia
1 review
0 helpful votes
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Great frames
March 26, 2019

Great frames! I hope they work good for us when they arrive, and if they are we will be ordering more!

Date of experience: March 26, 2019
Nevada
1 review
0 helpful votes
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I like buying from this website because the frames are fairly priced and the process is easy and hassle free.

Date of experience: March 25, 2019
Texas
1 review
0 helpful votes
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I placed my first order last month. I got some many compliments and everyone wanted to know where I got them from. My glasses fit well and looked great on me, so I have decided to order 6 more pair today. Also, I couldn't pass up the spring deal.

Date of experience: March 25, 2019
Illinois
2 reviews
0 helpful votes
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Got my first pair so quickly and they are so comfortable! I love them so much I ordered another pair.

Date of experience: March 25, 2019
Florida
1 review
0 helpful votes
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Easy
March 25, 2019

The web site is user friendly and there are great options to choose from and great pricing. Very pleased with my experience.

Date of experience: March 25, 2019
New Mexico
1 review
0 helpful votes
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Lots to choose from
March 25, 2019

The website was pretty good, there were a lot of options for a low price. The only issue I had was making selections, especially at checkout. It wouldn't let me go back to a previous step if I made a mistake so I would have to restart my entire order but it wouldn't let me use the same coupon when I restarted so I didn't get the initial 15% off that I expected.

Date of experience: March 24, 2019
Leo L. Eyebuydirect Rep
over a year old

Hello Nathan,

We would like to apologize for the trouble that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Georgia
1 review
0 helpful votes
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So far so good
March 25, 2019

Easy to order. First time ordering from here, so we'll see how it goes. Great selection and great prices. I've heard good things.

Date of experience: March 24, 2019
Minnesota
1 review
0 helpful votes
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I like that you can upload a picture to try different lenses on. Also there are so many choices to choose from which makes picking a little hard, but you know the pair you got are the ones you truly want based on the options.

Date of experience: March 23, 2019
Virginia
1 review
0 helpful votes
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Easy as can be
March 25, 2019

Easy to find what I wanted and to check out many styles to choose from and all at at super price I am planning on buy more after I check out the pair I just ordered

Date of experience: March 23, 2019
Puerto Rico
1 review
1 helpful vote
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It was better before
March 23, 2019

I have bought two pairs of eyeglasses in the past 4 years and didn't had any problem until I ordered last year two pairs. I ordered them on November 2018 and it's been 4 months and still haven't received them. I have called multiple times, but I still haven't got my order or a refund.

Date of experience: March 22, 2019
Leo L. Eyebuydirect Rep
over a year old

Hello Patricia,

We sincerely apologize if you have not received your glasses yet. This is not the experience that we want you to have.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are willing to assist you. Kindly call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Texas
2 reviews
0 helpful votes
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I'm new to ordering glasses online and was dreading it, but it was a grand experience and very happy with it!

Date of experience: March 22, 2019
California
2 reviews
0 helpful votes
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Always happy! I have Transitions, photochromic, these will be just for the computer. I'll say more when I get them.

Date of experience: March 22, 2019
Arizona
1 review
0 helpful votes
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Really easy
March 23, 2019

It was really easy to place my order here. When I was in the website I found the glasses type that I like to wear. I would recommend buying here.

Date of experience: March 22, 2019
California
1 review
0 helpful votes
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Love!
March 23, 2019

Great quality and amazing prices!
I was a little hesitant at first, but once I received my glasses and put them on I LOVE them!

Date of experience: March 22, 2019
Texas
3 reviews
0 helpful votes
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I used to buy glasses at the eye dr. No more! I have six pairs of glasses from here and love them! Very easy return if you don't like them also!

Date of experience: March 22, 2019
Oklahoma
1 review
0 helpful votes
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Love being able to use the Try On - always a little self-conscious of trying on in front of people and have ended up getting frames I didn't really like because the other people liked different frames than what i preferred. Now I'm in control!

Date of experience: March 22, 2019
Washington
2 reviews
0 helpful votes
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Easy to buy glasses
March 22, 2019

I like the online experience of EBD, i have ordered from you for a few years. I like your styles. Great great great great great great great great great great great great

Date of experience: March 21, 2019
New York
1 review
0 helpful votes
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Easy to use website
March 21, 2019

I love this website. I always find what I need at a price cheaper than my eye doctor. If they arrive and do not fit me I can easily return the glasses. The only downside is not being able to personally try them on.

Date of experience: March 21, 2019
Minnesota
1 review
0 helpful votes
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9 out of 10 cheap eyewear with great deals on transitions and shades stylish lenses choices. 9 out of 10. --------©-©

Date of experience: March 21, 2019
Michigan
1 review
0 helpful votes
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Mostly Stellar
March 21, 2019

The process for editing your lenses was confusing and made it pretty clear that they were trying to get you to spend more money on your lenses that you really didn't need to. I've bought glasses from them before, and it's pretty nice to be able to get multiple pairs of glasses for less than $100. They usually work pretty well too.

Date of experience: March 21, 2019
Leo L. Eyebuydirect Rep
over a year old

Hello Rowan,

Thank you for your honest review and we would like to apologize as well for the troubles you experienced with our website.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!